Bring the voice of your customers into every product decision

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Customer sessions to insights in seconds

Upload and transcribe in a matter of seconds

Seamlessly transform recordings into accurate and editable transcripts in just a few seconds.

Create highlight reels of key customer moments

Build empathy across your team with bite-sized video highlights. Text-based video editing lets you select text in the transcript to create highlight reels that you can describe and tag. It's the quickest way to distill, structure, and create patterns in your discovery data.

Uncover insights from any type of data

No recordings, no worries! Upload notes and our text-to-speech maker will create impactful audio narratives with human-like voiceovers.

Upload and transcribe in a matter of seconds

Seamlessly transform recordings into accurate and editable transcripts in just a few seconds. Work in 36 languages with 99% accuracy, no “ums” or “ahs, custom vocabulary, speaker detection, synced playback, and playback speed.

Upload and transcribe in a matter of seconds

Create highlight reels of key customer moments

Uncover insights from any type of data

No recordings, no worries! Upload notes and our text-to-speech maker will create impactful audio narratives with human-like voiceovers.

Uncover insights from any type of data

No recordings, no worries! Upload notes and our text-to-speech maker will create impactful audio narratives with human-like voiceovers.

Uncover insights from any type of data

No recordings, no worries! Upload notes and our text-to-speech maker will create impactful audio narratives with human-like voiceovers.

Build better products with customer insights

Create compelling customer video stories

Stitch together highlight reels to create evidence-backed, high-impact customer stories that inspire action—without needing any video editing platforms or skills.

Share customer stories everywhere

Embed customer insights in product briefings and engineering tickets. Integrations with Jira, GitHub, Linear, Miro, Slack, and more let you share highlight reels and video stories directly where work is happening.

Keep the conversation going

Use emoji reactions, time-stamped comments, and interactive features to engage with highlight reels or customer stories and keep your team thinking of the customer needs and aspirations.

Create compelling customer video stories

Stitch together highlight reels to create evidence-backed, high-impact customer stories that inspire action—without needing any video editing platforms or skills.

Create compelling customer video stories

Stitch together highlight reels to create evidence-backed, high-impact customer stories that inspire action—without needing any video editing platforms or skills.

Create compelling customer video stories

Stitch together highlight reels to create evidence-backed, high-impact customer stories that inspire action—without needing any video editing platforms or skills.

Share customer stories everywhere

Keep the conversation going

Use emoji reactions, time-stamped comments, and interactive features to engage with highlight reels or customer stories and keep your team thinking of the customer needs and aspirations.

Keep the conversation going

Use emoji reactions, time-stamped comments, and interactive features to engage with highlight reels or customer stories and keep your team thinking of the customer needs and aspirations.

Keep the conversation going

Use emoji reactions, time-stamped comments, and interactive features to engage with highlight reels or customer stories and keep your team thinking of the customer needs and aspirations.

Your data is secure and private

SOC 2 Type II

Our SOC 2 Type 2 report attests to the controls we have in place governing the security of customer data as they map to Trust Service Principles (TSPs) established by the American Institute of Certified Public Accountants (AICPA).

GDPR compliant

NEXT products, processes, and procedures ensure our practices are, and remain, GDPR-compliant.

California Consumer Privacy Act (CCPA)

NEXT acts as a service provider to customers under the California Consumer Privacy Act (CCPA), and we support our customers’ compliance with the CCPA.

Product security

Infrastructure and network security

Data security and privacy

Business continuity and disaster recovery

Corporate security

Compliance

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Testimonials

Loved by the world's best product and UXR teams

Vanessa Fraiberger

Head of Digital & Innovation, BNP Paribas

Our goal at the bank is to be customer-first. That translates into creating products that tap the latest digital capabilities to address our customers needs and aspirations. And to discover what our customers actually need, we use NEXT.

Toni Bräuer

Senior UX and Design, Bosch

Video and audio transcription are awesome features that dramatically accelerate analyzing huge amount of user-research data. I use it and it works like a charm 😀.

Adrian von Mühlenen

Product Owner, Material Passport Catena-X, BASF

Before NEXT, we made product decisions on gut feeling—not facts.

Try NEXT

Manifesto

For every dollar teams spend researching requirements during discovery, it costs ten dollars to redo that requirement during development, and it costs a hundred dollars or more after release!

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