Question 1

What can teams do with NEXT AI beyond insights?

Accepted Answer

Teams use NEXT AI to generate decision-ready deliverables like PRDs, marketing copy, segment comparisons, and structured workflows, and to test hypotheses and run repeatable analyses at scale.

Question 2

What are AI agents in NEXT AI?

Accepted Answer

AI agents are team-specific digital workers that interpret your data, cluster themes, quantify drivers, and surface evidence with counts and quotes, tailored by product area, persona, journey, or segment.

Question 3

What are Modes in chat and why do they matter?

Accepted Answer

Modes are purpose-built analysis experiences for deep research, hypothesis validation, and comparisons that produce structured outputs so results are repeatable and decision-ready.

Question 4

What is the Context Engine?

Accepted Answer

The Context Engine lets you teach NEXT AI your product, services, journeys, and strategy so answers reflect your business language, priorities, and terminology.

Question 5

What is the NEXT AI knowledge graph?

Accepted Answer

NEXT AI builds an adaptive knowledge graph that connects feedback to products, customers, personas, and goals so teams can analyze drivers and patterns with full business context.

Question 6

What is MCP in NEXT AI?

Accepted Answer

NEXT AI uses MCP to pull business context from systems like Confluence, Mixpanel, or Databricks to enrich answers in real time and to distribute intelligence to other tools through workflow integrations.

Question 7

How is NEXT AI different from traditional VoC tools or dashboards?

Accepted Answer

Traditional VoC tools often stop at reporting, while NEXT AI produces ranked drivers with evidence and operationalizes results into workflows, deliverables, and automations.

Question 8

How is NEXT AI different from ChatGPT?

Accepted Answer

ChatGPT works on pasted context, while NEXT AI continuously unifies feedback sources, applies your business context, provides evidence with counts and quotes, and delivers structured, workflow-ready outputs at scale.

Question 9

Can we use our own AI model with NEXT AI?

Accepted Answer

Yes. NEXT AI is LLM-agnostic so you can choose the model provider that fits your security, compliance, and data residency requirements, including bring-your-own-model setups.

Question 10

Does NEXT AI train on our data and how does it handle privacy?

Accepted Answer

No. NEXT AI does not train models on your data and supports zero data retention. It automatically removes PII and provides enterprise controls for governance, access, encryption, and identity management such as SSO/SAML and SCIM.

Ambient customer intelligence, built for scale.

Purpose-built intelligence that listens to your customers, reasons with your business context, and delivers actions and recommendations to every team, in every workflow, every day.

Purpose-built intelligence that listens to your customers, reasons with your business context, and delivers actions and recommendations to every team, in every workflow, every day.

Book a demo

Unify all your customer feedback

Calls, tickets, surveys, reviews, and community threads ingested automatically from all your tools. Every channel, every signal, every day.

Integrations & connectors

Connect to Qualtrics, Gong, Salesforce, and more. Data flows in automatically — no manual imports, no batch uploads.

Every format, every language

Calls, surveys, reviews, and tickets unified into one intelligence layer — across 40+ languages.

Always listening

No manual work. Connect once & listen continuously—new feedback is ingested, processed, and available every day.

Your business. Your structure. Your language.

Every insight framed the way your teams think about your business — not generic categories. Define how feedback is organized, interpreted, and connected to what matters.

Taxonomy & guardrails

Every insight framed the way your teams think about your business. Define how feedback is organized, interpreted, and connected to what matters.

Knowledge graph

An adaptive data model connecting feedback to your products, customers and goals — maintained automatically.

AI agents for every team

Create AI agents that organize and interpret data the way you do, each with their own job, focus, and tools.

Turn customer understanding into action.

Your goals, org structure, KPIs, procedures, competitive landscape — all used to reason and generate actions that move your business.

Context Engine

Ground AI in your business context by feeding it your products, services, journeys, and strategy.

Skills

Instructions and resources loaded dynamically to guide the AI. Define and control how intelligence is generated.

MCP Client

Pull context from tools like Databricks, Mixpanel, and Drive. Enrich customer intelligence with ops & product data.

Automate customer intelligence, everywhere

Build feedback-to-action workflows that run on their own, into your workflows and tools.

Automation workflows

Schedule or trigger workflows that sync intelligence to Slack, Teams and Salesforce. Configure once, runs forever.

Modes

Choose how intelligence is delivered — purpose-designed output formats for how teams consume and act on intel.

Deliver customer intel everywhere

Use insights in Cursor, ChatGPT, internal AI tools, or your data warehouse via NEXT AI’s MCP server.

Trusted by customer-obsessed teams

Used by the world's leading marketing, retention, product, and care teams.

Your data. Your rules.Designed to meet the security, privacy, and compliance requirements of the most demanding enterprises.

Total control

Manage model access, data residency, MCP controls, privacy policies, integrations, and agent rules globally.

Identity and access management

SAML-based SSO for secure login. SCIM provisioning to manage users and groups automatically.

PII protection by default

Personally identifiable information is removed from your data automatically. The LLM never sees PII.

Trusted by companies worldwideBuilt with security and compliance at the core.

Trusted by companies worldwideBuilt with security and compliance at the core.

Dedicated guidanceDeploy AI at scale with professional expertise.

Premium supportForward-deployed resources guarantee your success.

Zero data retentionNo training on your data by NEXT AI or LLM providers.

Identity managementSAML-based SSO integration for secure user access.

SCIM user provisioningEasily create, update, and remove users and groups.

Centralized security controlsConfigure model access, MCPs, and agent rules.

Global compliance standardsCompliant with the requirements of GDPR and CCPA.

Third-party security certificationsSOC 2 Type 2 certified and penetration testing.

Robust data protectionAES-256 encryption at rest and TLS 1.2+ in transit.

Questions & Answers

Move faster, with confidence.

Move faster, with confidence.

Move faster, with confidence.

Book a demo

`Ambient customer intelligence, built for scale.`

`Integrations & connectors`

`Every format, every language`

`No manual work. Connect once & listen continuously—new feedback is ingested, processed, and available every day.`

`Your business. Your structure. Your language.`

`Every insight framed the way your teams think about your business — not generic categories. Define how feedback is organized, interpreted, and connected to what matters.`

`Taxonomy & guardrails`

`Every insight framed the way your teams think about your business. Define how feedback is organized, interpreted, and connected to what matters.`

`Knowledge graph`

`An adaptive data model connecting feedback to your products, customers and goals — maintained automatically.`

`AI agents for every team`

`Create AI agents that organize and interpret data the way you do, each with their own job, focus, and tools.`

`Turn customer understanding into action.`

`Context Engine`

`Ground AI in your business context by feeding it your products, services, journeys, and strategy.`

`Skills`

`Instructions and resources loaded dynamically to guide the AI. Define and control how intelligence is generated.`

Automate `customer intelligence, everywhere`

`Build feedback-to-action workflows that run on their own, into your workflows and tools.`

`Deliver customer intel everywhere`

`Use insights in Cursor, ChatGPT, internal AI tools, or your data warehouse via NEXT AI’s MCP server.`

`Trusted by customer-obsessed teams`

`Used by the world's leading` marketing, retention, product, and care teams.

Your data. Your rules.
`Designed to meet the security, privacy, and compliance requirements of the most demanding enterprises.`

`Total control`

`Manage model access, data residency, MCP controls, privacy policies, integrations, and agent rules globally.`

`PII protection by default`

`Personally identifiable information is removed from your data automatically. The LLM never sees PII.`

`Trusted by companies worldwide Built with security and compliance at the core.`

`Trusted by companies worldwide Built with security and compliance at the core.`

`Dedicated guidance Deploy AI at scale with professional expertise.`

`Premium support Forward-deployed resources guarantee your success.`

`Zero data retention No training on your data by NEXT AI or LLM providers.`

`Identity management SAML-based SSO integration for secure user access.`

`SCIM user provisioning Easily create, update, and remove users and groups.`

`Centralized security controls Configure model access, MCPs, and agent rules.`

`Global compliance standards Compliant with the requirements of GDPR and CCPA.`

`Third-party security certifications SOC 2 Type 2 certified and penetration testing.`

`Robust data protection AES-256 encryption at rest and TLS 1.2+ in transit.`

`Questions & Answers`