Ambient customer intelligence, built for scale.
Purpose-built intelligence that listens to your customers, reasons with your business context, and delivers actions into the workflows & tools your teams use already.
Signal Agents that listen to every source
Source-native agents that understand each channel on its own terms. Every call, survey, review, ticket, and community thread — captured effortlessly, every day.
Source-native agents
Each agent is built for its source — the Gong agent understands calls, the Qualtrics agent understands surveys. Not generic pipes.
Every format, every language
Calls, surveys, reviews, & tickets—across 40+ languages. Every signal understood in its native format & language.
Always listening
Connect once. Signal Agents listen continuously — new feedback captured, understood & ready to act on every day.
A living customer memory
Memory Agents classify, organize, and quantify what your customers are saying — continuously. Themes, patterns, and trends that compound over time. Intelligence that gets more valuable every day.
Taxonomy and guardrails
Define how signals are organized and classified — framed the way your teams think, not generic categories.
Knowledge graph
An adaptive model connecting signals to your products, segments, and goals — built & maintained by Memory Agents.
Memory that compounds
Every new signal makes the memory richer. Patterns emerge, trends sharpen, themes evolve. Gets smarter every day.
Grounded in how your organization works
Your goals, org structure, procedures, and competitive landscape — the Context that turns customer memory into specific, relevant actions for every team.
Context
Your products, services, journeys, and strategy — loaded and updated. The lens that makes every action relevant.
Skills
Instructions that guide how agents reason & act. Set the rules & guardrails, control how intelligence is generated.
Connected context
Pull context from Databricks, Mixpanel, Drive, and more. Enrich customer intelligence with ops and product data.
Workflow Agents that drive action
Complete intelligence loops that deliver actions into the tools your teams already use. Each workflow built for a specific outcome — configured once, runs autonomously.
Workflows that run autonomously
Schedule or trigger Workflow Agents that deliver actions to Slack, Salesforce, etc. Set up once — they run on their own.
Modes
Choose how intelligence is delivered — purpose-designed formats for how teams consume and act on it.
Intelligence everywhere
Access customer intelligence in Cursor, Claude, and internal tools via NEXT AI's MCP server. Open by design.
Trusted by teams that act on what customers say
Marketing, product, and CX teams that act on what customers say — every day.
Your data. Your rules.
Designed to meet the security, privacy, and compliance requirements of the most demanding enterprises.
Total control
Manage model access, data residency, MCP controls, privacy policies, integrations, and agent rules globally.
Identity and access management
SAML-based SSO for secure login. SCIM provisioning to manage users and groups automatically.
PII protection by default
Personally identifiable information is removed from your data automatically. The LLM never sees PII.
Dedicated guidance
Deploy AI at scale with professional expertise.
Deploy AI at scale with professional expertise.
Premium support
Forward-deployed resources guarantee your success.
Forward-deployed resources guarantee your success.
Zero data retention
No training on your data by NEXT AI or LLM providers.
No training on your data by NEXT AI or LLM providers.
Identity management
SAML-based SSO integration for secure user access.
SAML-based SSO integration for secure user access.
SCIM user provisioning
Easily create, update, and remove users and groups.
Easily create, update, and remove users and groups.
Centralized security controls
Configure model access, MCPs, and agent rules.
Configure model access, MCPs, and agent rules.
Global compliance standards
Compliant with the requirements of GDPR and CCPA.
Compliant with the requirements of GDPR and CCPA.
Third-party security certifications
SOC 2 Type 2 certified and penetration testing.
SOC 2 Type 2 certified and penetration testing.
Robust data protection
AES-256 encryption at rest and TLS 1.2+ in transit.
AES-256 encryption at rest and TLS 1.2+ in transit.
Questions & Answers
What can teams do with NEXT AI (beyond “insights”)?
What are “AI agents” in NEXT AI?
What are “Modes in chat” and why do they matter?
What is the Context Engine?
What is the NEXT AI knowledge graph?
What is MCP in NEXT AI?
Can NEXT AI push insights into our existing workflow tools?
How does NEXT AI reduce manual work?
How is NEXT AI different from traditional VoC tools or dashboards?
How is NEXT AI different from ChatGPT?
Can we use our own AI model?
How does NEXT AI handle PII and privacy?
Does NEXT AI train on our data?
What security and compliance standards does NEXT AI support?