Boost customer proximity/satisfaction and business performance, with AI

Turn customer interactions (verbatims, calls, claims, surveys, complaints, web, agents) into prioritized decisions and downstream actions, with evidence.

Outcomes, not dashboards
Faster decisions, fewer mis-bets, happier customers

Outcomes, not dashboards
Faster decisions, fewer mis-bets, happier customers

Outcomes, not dashboards
Faster decisions, fewer mis-bets, happier customers

<15 mins

Instant access to insights & customer intelligence

faster customer
feedback loops

Instead of weeks long data analysis, teams at Generali now access the intelligence they need, incl. quotes and counts, to inform every decisions.

↑25%

Improvement in CX metrics NPS/CSAT

faster customer
feedback loops

Carepay turns customer feedback into faster fixes across touch points and channels—leading to happier and healthier members everywhere.

↑99%

Faster customer
feedback loops

faster customer
feedback loops

Pledg by Credit Agricole, turns customer feedback into shared intelligence—driving customer experience, marketing, and every customer touch point.

Trusted by customer-obsessed teams

Used by the world's leading marketing, product, and customer experience teams

99%↓

Less manual work

Less manual work

Reduced time to insight from weeks to minutes by automating customer interaction analysis with AI.

20%↓

Lower support volume

lower support volume

Lower support volume

Reduced support contacts by using ticket insights to drive improvements, not just resolutions.

28%↓

Lower churn

Lower churn

Spot churn drivers early and coordinate actions across teams/journey before customers are at risk.

↑30%

Higher team velocity

accelerate roadmap
velocity

Turn feedback into ranked priorities for team to ship with confidence, faster, and cut rework.

Customer stories →

Your Customer OS

The AI agents that turns customer feedback into decisions, actions, and results.

Unify all your customer feedback

NEXT AI ingests calls, tickets, surveys, reviews from all touch points/tools (incl. subscription, renewal, claims).

Understand feedback at scale

NEXT AI detects and quantifies themes, pain points, opportunities, objections, and churn risks with precision.

Act on insights with confidence

Let teams create marketing campaigns, journey updates, fixes, and workflows that move business faster.

Give teams superpowers

Ask anything and get answers enriched with your full business context rooted in customer feedback.

Automate customer intelligence, everywhere

Build feedback-to-action workflows that run on their own, comapny-wide.

Teams drive performance with NEXT AI
Deliver business results, with speed and confidence

Simplify end-to-end customer experience

Combine feedback, complaints, and other signals across onboarding, policy changes, renewals, and claims to pinpoint friction, quantify impact & generate fix-first actions



NPS steering → action plans

Turn NPS/CSAT and verbatims into “drivers + proof”, with a prioritized action plan by line of business (auto, home, health), channel, and region—ready for reviews.


Detractors → retention playbooks

Cluster detractor reasons, spot churn/cancellation risk, and trigger retention playbooks: advisor scripts, emails, and offers.

P&L performance → “why did it move?”

Answer “why auto subscription is down last month?" with quantified drivers and cited evidence; connect shifts to feedback so leaders act quickly and confidently.


Contact center → faster resolutions

Detect repeat-contact drivers from tickets & hot surveys, generate FAQ/KB updates, and clearer standard messages to reduce customer effort and improve resolution.

Complaints → improvements

Analyze complaints by motif, product, and channel; extract verbatims; and propose corrective actions (process, wording, info) to reduce volume, recurrence & escalation.


Voice of customer → segment campaigns

Convert verbatims into segment/persona messaging and proof points, then produce campaign briefs and copy grounded in customer language.

Omnichannel experience consistency

Compare experiences across agency, app/web, phone, and email to find promise gaps; recommend script, content, and journey adjustments.

Assistance (urgent help) → lower effort

Identify what creates friction in assistance (wait time, transfers, missing info), then propose improvements and messages that reduce anxiety and lift CSAT/CES.

Get inspired by real prompts
How retailers are putting their data to work

  • "Why did NPS drop last month for Auto in Île-de-France, and what are the top 3 drivers with verbatim proof?"

  • "Show me the main reasons detractors say they're considering cancelling, and generate a retention playbook per reason."

  • "Across the claims journey, which step creates the most customer effort (documents, delays, communication), and what fixes would move CSAT fastest?"

  • "Summarize the top recurring complaint motifs this quarter by product (Auto/Home/Health) and propose concrete corrective actions."

  • "What are the top repeat-contact drivers in the contact center for claims status calls, and what macros/KB articles should we update?"

  • "Compare agency vs phone vs app/web for the same issue (policy change, reimbursement status, document upload). Where do we break the promise?"

  • "Create segment-specific campaign messaging from verbatims for families vs seniors vs SMEs: objections, proof points, and 3 email/SMS variants."

  • "Why did NPS drop last month for Auto in Île-de-France, and what are the top 3 drivers with verbatim proof?"

  • "Show me the main reasons detractors say they're considering cancelling, and generate a retention playbook per reason."

  • "Across the claims journey, which step creates the most customer effort (documents, delays, communication), and what fixes would move CSAT fastest?"

  • "Summarize the top recurring complaint motifs this quarter by product (Auto/Home/Health) and propose concrete corrective actions."

  • "What are the top repeat-contact drivers in the contact center for claims status calls, and what macros/KB articles should we update?"

  • "Compare agency vs phone vs app/web for the same issue (policy change, reimbursement status, document upload). Where do we break the promise?"

  • "Create segment-specific campaign messaging from verbatims for families vs seniors vs SMEs: objections, proof points, and 3 email/SMS variants."

  • "Why did NPS drop last month for Auto in Île-de-France, and what are the top 3 drivers with verbatim proof?"

  • "Show me the main reasons detractors say they're considering cancelling, and generate a retention playbook per reason."

  • "Across the claims journey, which step creates the most customer effort (documents, delays, communication), and what fixes would move CSAT fastest?"

  • "Summarize the top recurring complaint motifs this quarter by product (Auto/Home/Health) and propose concrete corrective actions."

  • "What are the top repeat-contact drivers in the contact center for claims status calls, and what macros/KB articles should we update?"

  • "Compare agency vs phone vs app/web for the same issue (policy change, reimbursement status, document upload). Where do we break the promise?"

  • "Create segment-specific campaign messaging from verbatims for families vs seniors vs SMEs: objections, proof points, and 3 email/SMS variants."

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