Intelligence that drives performance across the entire customer journey
From branch performance to digital journey optimization — intelligence delivered into the workflows that move the business.
↓99%
Customer signals across every digital touchpoint flow into journey-level actions — so teams at Generali act on what customers are experiencing.
↑25%
Carepay turns customer feedback into faster fixes across touch points and channels—leading to happier and healthier members everywhere.
↑99%
Pledg by Credit Agricole, turns customer feedback into shared intelligence—driving customer experience, marketing, and every customer touch point.
99%↓
Reduced time to insight from weeks to minutes by automating customer interaction analysis with AI.
20%↓
Reduced support contacts by using ticket insights to drive improvements, not just resolutions.
28%↓
Spot churn drivers early and coordinate actions across teams/journey before customers are at risk.
↑30%
Turn feedback into ranked priorities for team to ship with confidence, faster, and cut rework.
Actions, not reports
Customer, branch, network, and journey signals become prioritized actions and journey intelligence. What's driving satisfaction, what's causing drop-off, how to simplify the journey — delivered to branch / agency leads, customer experience, and product teams, every week.
Trusted by teams that act on what customers say
Marketing, product, and CX teams that act on what customers say — every day.
Teams drive performance with NEXT AI
Deliver business results, with speed and confidence
Simplify end-to-end customer experience
Combine feedback, complaints, and other signals across onboarding, policy changes, renewals, and claims to pinpoint friction, quantify impact & generate fix-first actions
NPS steering → action plans
Turn NPS/CSAT and verbatims into “drivers + proof”, with a prioritized action plan by line of business (auto, home, health), channel, and region—ready for reviews.
Detractors → retention playbooks
Cluster detractor reasons, spot churn/cancellation risk, and trigger retention playbooks: advisor scripts, emails, and offers.
P&L performance → “why did it move?”
Answer “why auto subscription is down last month?" with quantified drivers and cited evidence; connect shifts to feedback so leaders act quickly and confidently.
Contact center → faster resolutions
Detect repeat-contact drivers from tickets & hot surveys, generate FAQ/KB updates, and clearer standard messages to reduce customer effort and improve resolution.
Complaints → improvements
Analyze complaints by motif, product, and channel; extract verbatims; and propose corrective actions (process, wording, info) to reduce volume, recurrence & escalation.
Voice of customer → segment campaigns
Convert verbatims into segment/persona messaging and proof points, then produce campaign briefs and copy grounded in customer language.
Omnichannel experience consistency
Compare experiences across agency, app/web, phone, and email to find promise gaps; recommend script, content, and journey adjustments.
Assistance (urgent help) → lower effort
Identify what creates friction in assistance (wait time, transfers, missing info), then propose improvements and messages that reduce anxiety and lift CSAT/CES.
Get inspired by real prompts
How retailers are putting their data to work
How retailers are putting their data to work
"Why did NPS drop last month for Auto in Île-de-France, and what are the top 3 drivers with verbatim proof?"
"Show me the main reasons detractors say they're considering cancelling, and generate a retention playbook per reason."
"Across the claims journey, which step creates the most customer effort (documents, delays, communication), and what fixes would move CSAT fastest?"
"Summarize the top recurring complaint motifs this quarter by product (Auto/Home/Health) and propose concrete corrective actions."
"What are the top repeat-contact drivers in the contact center for claims status calls, and what macros/KB articles should we update?"
"Compare agency vs phone vs app/web for the same issue (policy change, reimbursement status, document upload). Where do we break the promise?"
"Create segment-specific campaign messaging from verbatims for families vs seniors vs SMEs: objections, proof points, and 3 email/SMS variants."
Your data. Your rules.
Designed to meet the security, privacy, and compliance requirements of the most demanding enterprises.
Total control
Manage model access, data residency, MCP controls, privacy policies, integrations, and agent rules globally.
Identity and access management
SAML-based SSO for secure login. SCIM provisioning to manage users and groups automatically.
