Fair Usage Policy
Last updated on August 4, 2025
Effective date August 4, 2025
Introduction
We believe in making the Service accessible while maintaining fairness for all customers and ensuring the sustainability of the Service. This Fair Usage Policy governs the use of AI features, platform resources, and user access across all plans.
Definitions
An AI credit is the unit of consumption for AI-powered features within the Service. Each of the following counts as one AI credit:
A single query submitted to NEXT AI, including follow-up queries within the same conversation, regardless of how many underlying agent steps, tool calls, or data sources NEXT AI uses to produce the answer.
A single execution of a scheduled automation or workflow, whether triggered manually, on a recurring basis, or by an event.
For service agreements executed before May 1, 2026 that reference "messages" or "AI tasks," these terms are equivalent to AI credits at a 1:1 ratio.
AI Credit Allocation
Starter, Grow, and Scale plans
Each plan includes a shared pool of AI credits that any user in the organization can draw from. Pool sizes are designed to cover typical usage across your team:
Plan | AI credits per month |
|---|---|
Starter | 500 |
Grow | 1,500 |
Scale | 5,000 |
Starter, Grow, and Scale plans offer unlimited users.
Note: The Starter plan is available for a maximum of 6 months. At the end of this period, customers must upgrade to a Grow or Scale plan to continue using the Service.
Enterprise Plans
Enterprise clients receive AI credit allocations as specified in their individual service agreement. Enterprise agreements may use plan names or structures that differ from those on our pricing page. In all cases, the terms of the applicable service agreement govern. Enterprise agreements may define allocations as a shared organizational pool, per-user allowances, or a combination of both, depending on the terms negotiated.
Where an Enterprise service agreement specifies per-user AI credit allocations, those terms take precedence over the default pool model described above.
Usage Limits and Overages
When the monthly allocation is approaching or reaches its limit:
We may notify account administrators in advance as usage approaches the monthly limit.
Once the limit is reached, AI-powered features may be paused or throttled until the next billing cycle.
Allocations reset at the start of each monthly billing cycle. Unused credits do not roll over.
Customers on Starter, Grow and Scale plans can upgrade to a higher plan at any time to increase their monthly allocation.
Enterprise clients should contact their account manager to discuss usage adjustments.
User Access
All paid plans — Starter, Grow, Scale, and Enterprise — offer unlimited users unless otherwise specified in an individual service agreement or order.
Inactivity Policy
Free user accounts that are inactive for more than 60 days may be deactivated or removed.
Administrators will receive usage notifications if their free user base approaches fair usage thresholds. Continued heavy use by free users may trigger outreach from the customer success team to explore appropriate expansion options.
Relationship to Enterprise Order Forms
This Fair Usage Policy applies to all customers of the Service. Where an Enterprise order forms incorporate this policy by reference, the following precedence applies:
To the extent that the terms of an Enterprise order form conflict with this policy, the Enterprise order form governs.
Where the Enterprise order form is silent on a matter addressed by this policy (such as overage notifications, credit reset timing, or inactivity rules), this policy applies as a supplement.
This ensures that individually negotiated terms — including AI credit allocations, plan structures, user subscription models, and pricing — are honored as agreed, while this policy provides a consistent baseline for operational matters not covered in the service agreement.
Changes to This Policy
We may update this Fair Usage Policy from time to time to reflect changes to our products, business practices, or legal requirements. We will provide reasonable notice of material changes. Individually negotiated Enterprise service agreements will continue to govern the terms specified within them, regardless of changes to this policy, until the relevant agreement is amended or renewed.