Fair Usage Policy

Last updated on August 4, 2025
Effective date August 4, 2025

Introduction

We believe in making the Service accessible while maintaining fairness for all customers and ensuring the sustainability of the Service. As part of this, we offer user access governed by the following Fair Usage Policy:

AI Tasks Limits Policy

Each paid plan includes a shared pool of AI tasks that any user in the company can draw from. Pool sizes are designed to cover fair usage across your team:

Starter includes 500 AI tasks per month.
Grow includes 1,500 AI tasks per month.
Scale includes 5,000 AI tasks per month.

All paid plans (Starter, Grow, Scale, and Enterprise) offer unlimited users.

When the monthly pool is approaching or reaches its limit:

We will notify you in advance as your usage approaches the monthly limit.
Once the limit is reached, AI tasks usage may be paused or throttled until the next billing cycle.
Pools reset at the start of each monthly billing cycle and unused tasks do not roll over.
Customers can upgrade to a higher plan at any time to increase their monthly pool.

Enterprise clients purchasing individual Pro users are allocated 100 AI tasks per user per month.

What Counts As An AI Task?

An AI task is a single query submitted to NEXT AI — for example, a question asked in a conversation or a request for an answer. Each query counts as one task, including follow-up queries within the same conversation, regardless of how many underlying agent steps, tool calls, or data sources NEXT AI uses to produce the answer.

AI tasks can also be consumed through automations, where users schedule tasks to run on a recurring or triggered basis. Each scheduled run counts as one AI task against your monthly pool, in the same way as a manually submitted query.

Inactivity Policy

Free user accounts that are inactive for more than 60 days may be deactivated or removed.