Cookies Policy
Updated Date: July 1, 2026, 12:00 AM
Tracking technologies and cookies
We use Cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:
Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted your browser setting or set Cookies on the cookies banner so that it will refuse Cookies.
Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
“Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies: These cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided and we only use these Cookies to provide you with those services.
Functionality Cookies: These Cookies allow us to remember choices you make when you use the Website such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.
Tracking and Performance Cookies: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
Google analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
Advertising and targeting cookies:
These Cookies are used to deliver advertisements relevant to you and your interests, to measure the effectiveness of our advertising campaigns, and to limit how often you see an advertisement. They may be set through our Website by us or our advertising partners, and may be used to build a profile of your interests and show you relevant ads on other websites. You can manage these Cookies through our Cookie Consent Banner, and you can opt out of interest-based advertising through the Digital Advertising Alliance at http://youradchoices.com or the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu.
Please view our Cookie Consent Banner on our Website for the types of cookies we set.
Questions & Answers
Questions & Answers
How NEXT manages subprocessors?
NEXT has established a rigorous process for the selection and management of subprocessors. This includes: 1) Risk-based due diligence & inventory (service description, data types, access, controls, assurance). 2) Contracts & DPAs: Article 28(4) obligations flow down to subprocessors; change notifications & objection handled per DPA (Article 28(2)). 3) International transfers: Where required, NEXT AI implements EU SCCs (2021) to legitimize transfers controller→processor and processor→subprocessor. 4) Minimization: NEXT AI aims to use as few subprocessors as possible to deliver the service.
How can controllers get notified of new or changed subprocessors?
NEXT provides notice of intended changes to the subprocessor list and allows objections as required under GDPR Art. 28(2) via the DPA. Contact security@nextapp.co if you need to confirm your notification channel.
Do you support EU-only processing for AI/transcription?
Yes—per the list above, AssemblyAI and Microsoft Azure AI can be used in the EU, and Gladia is EU-hosted. Configure your workspace to use EU options where required. Refer to vendor rows and your contract/SOW for specifics.
What due-diligence does NEXT perform on subprocessors?
NEXT follows a vendor-management program (inventory, risk tiering, control reviews, contractual clauses, and audit/assurance as needed).
Can customers object to a new subprocessor?
Yes — controllers may object in writing within 15 days of receiving a Subprocessor Change Notice, on reasonable data protection grounds. If no objection is raised within this period, the change is deemed accepted. If an objection cannot be resolved, the customer may terminate the affected subscription and receive a pro-rata refund of prepaid fees. See DPA Section 6 for full details.