Ambient customer intelligence
AI agents that turn customer feedback and business context into actions — delivered into every workflow, every team, every day.
70% of what your customers say never reaches the people shaping their experience.
It's not a listening problem. Every generation of tools built to fix it made the same mistake.
Dashboards, repositories, and reports
Data goes in. Nothing comes out. Someone has to log in, explore, interpret, and hope someone eventually acts.
AI Chats & assistants
The dashboards of the AI era. One person, one question, one moment. The rest of the org stays in the dark.
More tools won't fix it
A new interface isn't the solution. The architecture needs to flip — intelligence that drives action, not wait for attention.
Ambient customer intelligence.
Customer signals in. Actions out. No dashboard, chat, or new tools.
Listen to your customers
Source-native agents that understand each channel on its own terms. The Gong agent understands call dynamics. The Qualtrics agent understands survey structure. Every signal captured, nothing sampled
Always-on customer memory
Classify, organize, and quantify what customers are saying — continuously. Themes, patterns, and trends that compound over time. A living memory that you control and gets more valuable every day,
Drive action in every workflow
Complete intelligence loops that deliver actions into the tools your teams already use. Monthly action plans for store managers. Competitive signals for brand teams. Backlog enrichment for product. Each workflow built for a specific outcome
Memory
A living, evolving record of everything your customers have said. The intelligence that compounds.
Context
Your goals, procedures, segments, and org structure. The lens that turns memory into relevant actions.
No deployment. No adoption. No behavior change.
Customer feedback is captured from the tools you already use. Actions are delivered into (other) tools your teams already use.
Genuinely intuitive solutions that solve real problems—not introduce more.
Deel's GTM team turns sales/cs calls into product messaging frameworks and marketing actions that drive conversion and growth.
Action turns customer feedback into faster fixes across stores and channels—earning favorite retailer of the year awards across EU markets.
Pledg prioritizes and drives the product roadmap and backlog with intelligence from customer and support feedback — directly in Jira and Slack.
↑25%
By uncovering the why behind the scores — and acting on it.
28%↓
lower churn
Spot churn drivers early. Act before customers leave.
↑21%
marketing conversion
Campaigns built on real customer language convert.
99%↓
analysis work
What used to take a team weeks is now fully automated.
Your data. Your rules.
Designed to meet the security, privacy, and compliance requirements of the most demanding enterprises.
Designed to meet the security, privacy, and compliance requirements of the most demanding enterprises.
Dedicated guidance
Deploy AI at scale with professional expertise.
Deploy AI at scale with professional expertise.
Total control
Manage models, data residency, MCP controls, privacy, and agent rules globally.
Manage models, data residency, MCP controls, privacy, and agent rules globally.
Premium support
Forward-deployed resources guarantee your success.
Forward-deployed resources guarantee your success.
Zero data retention
No training on your data by NEXT AI or LLM providers.
No training on your data by NEXT AI or LLM providers.
PII protection by default
Remove Personal Identifiable Information (PII) from your data with advanced models.
Remove Personal Identifiable Information (PII) from your data with advanced models.
Identity management
SAML-based SSO integration for secure user access.
SAML-based SSO integration for secure user access.
SCIM user provisioning
Easily create, update, and remove users and groups.
Easily create, update, and remove users and groups.
Bring your own model
Have a preferred AI vendor? Bring them to NEXT AI—we're LLM agnostic.
Have a preferred AI vendor? Bring them to NEXT AI—we're
Centralized security controls
Configure model access, MCPs, and agent rules.
Configure model access, MCPs, and agent rules.
Global compliance standards
Compliant with the requirements of GDPR and CCPA.
Compliant with the requirements of GDPR and CCPA.
Third-party security certifications
SOC 2 Type 2 certified and penetration testing.
SOC 2 Type 2 certified and penetration testing.
Robust data protection
AES-256 encryption at rest and TLS 1.2+ in transit.
AES-256 encryption at rest and TLS 1.2+ in transit.
Applied AI lab building ambient intelligence
We're helping many of the world's most ambitious companies change the way customer intelligence flows through their organizations.
Move faster, with confidence.
Ambient customer intelligence: for every team, in every workflow, every day.
Questions & Answers
What is NEXT AI?
What is a “Customer OS”?
Who is NEXT AI for?
What data sources can NEXT AI ingest?
What questions can teams ask in NEXT AI?
How does NEXT AI reduce manual work?
What are “Modes in chat” and why do they matter?
How is NEXT AI different from ChatGPT?
Can NEXT connect insights back into our tools?
Can we use our own AI model?
How does NEXT AI learn our product and terminology?
How does NEXT AI handle PII and privacy?
Does NEXT AI train on our data?
What security and compliance standards do you support?
What does onboarding look like?