Ambient customer intelligence
AI agents that turn customer feedback and business context into actions — delivered into every workflow, every team, every day.
70% of what your customers say never reaches the people shaping their experience.
It's not a listening problem. Every generation of tools built to fix it made the same mistake.
Dashboards, repositories, and reports
Data goes in. Nothing comes out. Someone has to log in, explore, interpret, and hope someone eventually acts.
AI Chats & assistants
Better—but still people chasing answers. One person, one question, one moment. The rest of the org stays in the dark.
More tools won't fix it
A new interface isn't the solution. The architecture needs to flip — intelligence that drives action, not wait for attention.
Ambient customer intelligence.
Customer signals in. Actions out. No dashboard, chat, or new tools.
Listens to your customers
Surveys, reviews, calls, support, communities — every channel, every signal, every day. Not a sample. Not a snapshot. Your customer feedback, unified, organized, and ready to go.
Understands like you do
Your brands, segments, channels, and language — not generic categories. Every insight is framed the way your teams think about your business.
Reasons like you do
Grounded in your context — goals, org structure, KPIs, procedures. This is what turns customer understanding into value across the organization.
Drives your teams to act
Contextual actions autonomously delivered to every team, in every workflow. No new software. No training. No behavior change.
No deployment. No adoption. No behavior change.
Customer feedback is captured from the tools you already use. Actions are delivered into (other) tools your teams already use.
Genuinely intuitive solutions that solve real problems—not introduce more.
Deel's marketing turns sales/cs calls into persona-ready insights—powering sharper messaging and higher conversion.
Action turns customer feedback into faster fixes across stores and channels—earning favorite retailer of the year awards across EU markets.
Pledg turns product and support feedback into shared intelligence—delivered instantly to the right Slack channels and DMs, automatically.
↑25%
By uncovering the why behind the scores — and acting on it.
28%↓
lower churn
Spot churn drivers early. Act before customers leave.
↑21%
marketing conversion
Campaigns built on real customer language convert more.
99%↓
analysis work
What used to take a team weeks is now fully automated.
Your data. Your rules.
Designed to meet the security, privacy, and compliance requirements of the most demanding enterprises.
Designed to meet the security, privacy, and compliance requirements of the most demanding enterprises.
Dedicated guidance
Deploy AI at scale with professional expertise.
Deploy AI at scale with professional expertise.
Total control
Manage models, data residency, MCP controls, privacy, and agent rules globally.
Manage models, data residency, MCP controls, privacy, and agent rules globally.
Premium support
Forward-deployed resources guarantee your success.
Forward-deployed resources guarantee your success.
Zero data retention
No training on your data by NEXT AI or LLM providers.
No training on your data by NEXT AI or LLM providers.
PII protection by default
Remove Personal Identifiable Information (PII) from your data with advanced models.
Remove Personal Identifiable Information (PII) from your data with advanced models.
Identity management
SAML-based SSO integration for secure user access.
SAML-based SSO integration for secure user access.
SCIM user provisioning
Easily create, update, and remove users and groups.
Easily create, update, and remove users and groups.
Bring your own model
Have a preferred AI vendor? Bring them to NEXT AI—we're LLM agnostic.
Have a preferred AI vendor? Bring them to NEXT AI—we're
Centralized security controls
Configure model access, MCPs, and agent rules.
Configure model access, MCPs, and agent rules.
Global compliance standards
Compliant with the requirements of GDPR and CCPA.
Compliant with the requirements of GDPR and CCPA.
Third-party security certifications
SOC 2 Type 2 certified and penetration testing.
SOC 2 Type 2 certified and penetration testing.
Robust data protection
AES-256 encryption at rest and TLS 1.2+ in transit.
AES-256 encryption at rest and TLS 1.2+ in transit.
Applied AI team building ambient intelligence
We're helping many of the world's most ambitious companies change the way customer intelligence flows through their organizations.
Move faster, with confidence.
Ambient customer intelligence: for every team, in every workflow, every day.
Questions & Answers
What is NEXT AI?
What is a “Customer OS”?
Who is NEXT AI for?
What data sources can NEXT AI ingest?
What questions can teams ask in NEXT AI?
How does NEXT AI reduce manual work?
What are “Modes in chat” and why do they matter?
How is NEXT AI different from ChatGPT?
Can NEXT connect insights back into our tools?
Can we use our own AI model?
How does NEXT AI learn our product and terminology?
How does NEXT AI handle PII and privacy?
Does NEXT AI train on our data?
What security and compliance standards do you support?
What does onboarding look like?