Updates

Updates

Updates

Features, fixes & improvements.

Features, fixes & improvements.

Recordings

Feb 14, 2025

Weekly updates (14 Feb '25)

Weekly updates (14 Feb '25)

Weekly updates (14 Feb '25)

Read more

We're excited to share a fresh batch of improvements designed to make your experience smoother and more intuitive. Here’s what our development team has been working on this week:

Easily Create Jobs with Natural Language Prompts 🎉

Creating jobs is now as simple as translating a natural language prompt into tagging rules. Say goodbye to manual configurations and hello to efficiency!

Auto-import MS Teams Recordings 🎉

Seamlessly import your MS Teams recordings by opening the Settings dialog, connecting your Microsoft account, and setting up a subscription. Once set up, all new recordings are automatically imported—effortlessly keeping you up to date.

Smoothed UX for Threads & Dashboards 🎉

No more guessing games! Threads now display complete cluster names when you hover over them, ensuring you never miss a detail. We’ve also enhanced number formatting for even better readability.

Additionally, dashboards have been refined to display ARR only when based on account data, eliminating confusion. Plus, Lister tabs now show the number of items, making data slicing more intuitive than ever.

Visualized Subscription Imports Progress 🎉

Stay informed with our new visual progress indicators for subscription imports. Now, you can easily track when an import is scheduled, processing, and completed—keeping you in the loop at every step.

Google Meet Integration for Everyone 🎉

Enjoy seamless Google Meet integration without the need to contact support. This feature is now available to all users, simplifying your workflow and boosting productivity.

Stay tuned for more updates as we continue to innovate and improve your experience!

We're excited to share a fresh batch of improvements designed to make your experience smoother and more intuitive. Here’s what our development team has been working on this week:

Easily Create Jobs with Natural Language Prompts 🎉

Creating jobs is now as simple as translating a natural language prompt into tagging rules. Say goodbye to manual configurations and hello to efficiency!

Auto-import MS Teams Recordings 🎉

Seamlessly import your MS Teams recordings by opening the Settings dialog, connecting your Microsoft account, and setting up a subscription. Once set up, all new recordings are automatically imported—effortlessly keeping you up to date.

Smoothed UX for Threads & Dashboards 🎉

No more guessing games! Threads now display complete cluster names when you hover over them, ensuring you never miss a detail. We’ve also enhanced number formatting for even better readability.

Additionally, dashboards have been refined to display ARR only when based on account data, eliminating confusion. Plus, Lister tabs now show the number of items, making data slicing more intuitive than ever.

Visualized Subscription Imports Progress 🎉

Stay informed with our new visual progress indicators for subscription imports. Now, you can easily track when an import is scheduled, processing, and completed—keeping you in the loop at every step.

Google Meet Integration for Everyone 🎉

Enjoy seamless Google Meet integration without the need to contact support. This feature is now available to all users, simplifying your workflow and boosting productivity.

Stay tuned for more updates as we continue to innovate and improve your experience!

We're excited to share a fresh batch of improvements designed to make your experience smoother and more intuitive. Here’s what our development team has been working on this week:

Easily Create Jobs with Natural Language Prompts 🎉

Creating jobs is now as simple as translating a natural language prompt into tagging rules. Say goodbye to manual configurations and hello to efficiency!

Auto-import MS Teams Recordings 🎉

Seamlessly import your MS Teams recordings by opening the Settings dialog, connecting your Microsoft account, and setting up a subscription. Once set up, all new recordings are automatically imported—effortlessly keeping you up to date.

Smoothed UX for Threads & Dashboards 🎉

No more guessing games! Threads now display complete cluster names when you hover over them, ensuring you never miss a detail. We’ve also enhanced number formatting for even better readability.

Additionally, dashboards have been refined to display ARR only when based on account data, eliminating confusion. Plus, Lister tabs now show the number of items, making data slicing more intuitive than ever.

Visualized Subscription Imports Progress 🎉

Stay informed with our new visual progress indicators for subscription imports. Now, you can easily track when an import is scheduled, processing, and completed—keeping you in the loop at every step.

Google Meet Integration for Everyone 🎉

Enjoy seamless Google Meet integration without the need to contact support. This feature is now available to all users, simplifying your workflow and boosting productivity.

Stay tuned for more updates as we continue to innovate and improve your experience!

UX

Feb 7, 2025

Weekly updates (7 Feb '25)

Weekly updates (7 Feb '25)

Weekly updates (7 Feb '25)

Read more

We're excited to share a fresh batch of improvements designed to streamline your workflow and boost data precision. Here’s what our development team has been up to this week:

Imported Highlights are PII Redacted 🎉

We’ve broadened our data protection measures. Previously, only imported recordings underwent PII redaction. Now, imported highlights from various external sources are automatically scrubbed for sensitive information, keeping your data fully compliant.

Thread Agent Dynamically Sets Focus 🎉

Our Thread agent now intelligently adjusts its focus, making cluster creation more precise than ever. Whether you're comparing insights across different user mindsets or isolating key pain points, expect sharper, more actionable analyses.

Even if you’ve set a specific focus—like “Last 3 months”—our Threads agent can still extract extra filters to ensure the analysis zeroes in on the most relevant highlights.

Integrations Merged with Data Connections 🎉

We’re cutting down on admin overhead by merging integrations with data connections at the teamspace level. Now, team members can independently set up access details and configure data subscriptions without the extra hassle.

CSV Import Automatically Creates Tags and Accounts 🎉

Managing large CSV imports is now a breeze. When uploading highlights, our system automatically creates any new tags and accounts it encounters—whether referenced by ID or name—eliminating the need for tedious manual adjustments.

Learn more: https://help.nextapp.co/en/articles/9996257-mass-upload-highlights-csv

More Scalable Quantification for Thread Clusters 🎉

Our new matching algorithm scales effortlessly, handling tens of thousands—even hundreds of thousands—of highlights with ease. This upgrade replaces the previous method, ensuring accurate and efficient cluster quantification regardless of data volume.

Import Meet Recordings&Transcripts 🎉

You can now automatically import your video conference recordings. Plus, if you only have a transcript, our system converts it back into synthetic audio for a seamless experience. Simply contact support to enable this feature as we roll it out gradually.

Own Taxonomy for Accounts 🎉

Recognizing that every team has its own best practices, you can now customize how your accounts are organized. Our default classification is just the starting point—set up your own taxonomy to fit your unique workflow.

We're excited to share a fresh batch of improvements designed to streamline your workflow and boost data precision. Here’s what our development team has been up to this week:

Imported Highlights are PII Redacted 🎉

We’ve broadened our data protection measures. Previously, only imported recordings underwent PII redaction. Now, imported highlights from various external sources are automatically scrubbed for sensitive information, keeping your data fully compliant.

Thread Agent Dynamically Sets Focus 🎉

Our Thread agent now intelligently adjusts its focus, making cluster creation more precise than ever. Whether you're comparing insights across different user mindsets or isolating key pain points, expect sharper, more actionable analyses.

Even if you’ve set a specific focus—like “Last 3 months”—our Threads agent can still extract extra filters to ensure the analysis zeroes in on the most relevant highlights.

Integrations Merged with Data Connections 🎉

We’re cutting down on admin overhead by merging integrations with data connections at the teamspace level. Now, team members can independently set up access details and configure data subscriptions without the extra hassle.

CSV Import Automatically Creates Tags and Accounts 🎉

Managing large CSV imports is now a breeze. When uploading highlights, our system automatically creates any new tags and accounts it encounters—whether referenced by ID or name—eliminating the need for tedious manual adjustments.

Learn more: https://help.nextapp.co/en/articles/9996257-mass-upload-highlights-csv

More Scalable Quantification for Thread Clusters 🎉

Our new matching algorithm scales effortlessly, handling tens of thousands—even hundreds of thousands—of highlights with ease. This upgrade replaces the previous method, ensuring accurate and efficient cluster quantification regardless of data volume.

Import Meet Recordings&Transcripts 🎉

You can now automatically import your video conference recordings. Plus, if you only have a transcript, our system converts it back into synthetic audio for a seamless experience. Simply contact support to enable this feature as we roll it out gradually.

Own Taxonomy for Accounts 🎉

Recognizing that every team has its own best practices, you can now customize how your accounts are organized. Our default classification is just the starting point—set up your own taxonomy to fit your unique workflow.

We're excited to share a fresh batch of improvements designed to streamline your workflow and boost data precision. Here’s what our development team has been up to this week:

Imported Highlights are PII Redacted 🎉

We’ve broadened our data protection measures. Previously, only imported recordings underwent PII redaction. Now, imported highlights from various external sources are automatically scrubbed for sensitive information, keeping your data fully compliant.

Thread Agent Dynamically Sets Focus 🎉

Our Thread agent now intelligently adjusts its focus, making cluster creation more precise than ever. Whether you're comparing insights across different user mindsets or isolating key pain points, expect sharper, more actionable analyses.

Even if you’ve set a specific focus—like “Last 3 months”—our Threads agent can still extract extra filters to ensure the analysis zeroes in on the most relevant highlights.

Integrations Merged with Data Connections 🎉

We’re cutting down on admin overhead by merging integrations with data connections at the teamspace level. Now, team members can independently set up access details and configure data subscriptions without the extra hassle.

CSV Import Automatically Creates Tags and Accounts 🎉

Managing large CSV imports is now a breeze. When uploading highlights, our system automatically creates any new tags and accounts it encounters—whether referenced by ID or name—eliminating the need for tedious manual adjustments.

Learn more: https://help.nextapp.co/en/articles/9996257-mass-upload-highlights-csv

More Scalable Quantification for Thread Clusters 🎉

Our new matching algorithm scales effortlessly, handling tens of thousands—even hundreds of thousands—of highlights with ease. This upgrade replaces the previous method, ensuring accurate and efficient cluster quantification regardless of data volume.

Import Meet Recordings&Transcripts 🎉

You can now automatically import your video conference recordings. Plus, if you only have a transcript, our system converts it back into synthetic audio for a seamless experience. Simply contact support to enable this feature as we roll it out gradually.

Own Taxonomy for Accounts 🎉

Recognizing that every team has its own best practices, you can now customize how your accounts are organized. Our default classification is just the starting point—set up your own taxonomy to fit your unique workflow.

AI

Jan 31, 2025

Weekly updates (31 Jan '25)

Weekly updates (31 Jan '25)

Weekly updates (31 Jan '25)

Read more

This week, we've rolled out several improvements to make your experience even better. Whether you're analyzing qualitative data, refining tagging rules, or managing integrations, these updates will help you work smarter and faster. Let’s dive in!

Qualitative findings in Threads 🎉

Threads just got smarter! The AI agent now groups related qualitative findings into clusters, complete with highlight counts. This means less manual sorting and more time focusing on what truly matters.

Jobs are here 🎉

We’ve renamed AI tagging rules to "Jobs" to better reflect how users classify unstructured highlights. Jobs now have a dedicated page in the Settings dialog, making them easier to find and manage.

Users can now also rerun jobs for a small sample set. No more waiting for large-scale classification to complete! You can now test Jobs on a small sample before rolling them out to all highlights—helping you refine tagging logic efficiently.

App Store integrations imports app version 🎉

Tracking whether feedback is still relevant just got easier. The app version is now included with every imported highlight, so you can quickly see if an issue has already been addressed in newer releases.

Stay tuned for more updates next week! 🚀

This week, we've rolled out several improvements to make your experience even better. Whether you're analyzing qualitative data, refining tagging rules, or managing integrations, these updates will help you work smarter and faster. Let’s dive in!

Qualitative findings in Threads 🎉

Threads just got smarter! The AI agent now groups related qualitative findings into clusters, complete with highlight counts. This means less manual sorting and more time focusing on what truly matters.

Jobs are here 🎉

We’ve renamed AI tagging rules to "Jobs" to better reflect how users classify unstructured highlights. Jobs now have a dedicated page in the Settings dialog, making them easier to find and manage.

Users can now also rerun jobs for a small sample set. No more waiting for large-scale classification to complete! You can now test Jobs on a small sample before rolling them out to all highlights—helping you refine tagging logic efficiently.

App Store integrations imports app version 🎉

Tracking whether feedback is still relevant just got easier. The app version is now included with every imported highlight, so you can quickly see if an issue has already been addressed in newer releases.

Stay tuned for more updates next week! 🚀

This week, we've rolled out several improvements to make your experience even better. Whether you're analyzing qualitative data, refining tagging rules, or managing integrations, these updates will help you work smarter and faster. Let’s dive in!

Qualitative findings in Threads 🎉

Threads just got smarter! The AI agent now groups related qualitative findings into clusters, complete with highlight counts. This means less manual sorting and more time focusing on what truly matters.

Jobs are here 🎉

We’ve renamed AI tagging rules to "Jobs" to better reflect how users classify unstructured highlights. Jobs now have a dedicated page in the Settings dialog, making them easier to find and manage.

Users can now also rerun jobs for a small sample set. No more waiting for large-scale classification to complete! You can now test Jobs on a small sample before rolling them out to all highlights—helping you refine tagging logic efficiently.

App Store integrations imports app version 🎉

Tracking whether feedback is still relevant just got easier. The app version is now included with every imported highlight, so you can quickly see if an issue has already been addressed in newer releases.

Stay tuned for more updates next week! 🚀

UX

Jan 24, 2025

Weekly updates (24 Jan '25)

Weekly updates (24 Jan '25)

Weekly updates (24 Jan '25)

Read more

At NEXT, we’re always working to improve your experience and empower your team with smarter, more intuitive tools. Here’s what’s new this week:

Smarter AI-Powered Dashboard Creation 🎉

  • Smarter account filters: Now, account filters are extracted directly from your dashboard descriptions, making it easier than ever to create tailored dashboards in NEXT.

  • Tag groups for pie charts: When creating a new dashboard, you can now pick tag groups for your pie chart! Previously, account filters sometimes left the graph empty if your teamspace lacked account data. With this update, tag groups step in when no account filter matches your query, ensuring your dashboard is always populated with meaningful data.

Threads Now Shape Your Dashboards 🎉

When creating a dashboard from a chat, the thread’s focus and prompt are now applied to set the dashboard’s focus and purpose, making the process seamless and aligned with your goals.

Export Clusters to Miro 🎉

Sharing insights has never been easier! You can now select clusters from your Library and copy & paste them directly into Miro—or any other system that supports this feature.

Better Clusters, Smarter Insights 🎉

NEXT AI clusters have leveled up!

  • Fewer overlapping clusters for cleaner organization.

  • Titles are now more user-focused and compact.

  • Descriptions avoid redundant quantification since the linked highlights already include these stats.

Apply AI Tagging to Existing Data 🎉

Need structured data for your highlights? You can now create AI tagging rules and apply them to your existing data! Just hit the “Recreate AI tags” button in the Settings dialog to give your data the structure it deserves.
Note: This feature is available for paid plans only.

That’s all for this week! Stay tuned for more updates as we continue to make NEXT the best tool for your team. 🚀

At NEXT, we’re always working to improve your experience and empower your team with smarter, more intuitive tools. Here’s what’s new this week:

Smarter AI-Powered Dashboard Creation 🎉

  • Smarter account filters: Now, account filters are extracted directly from your dashboard descriptions, making it easier than ever to create tailored dashboards in NEXT.

  • Tag groups for pie charts: When creating a new dashboard, you can now pick tag groups for your pie chart! Previously, account filters sometimes left the graph empty if your teamspace lacked account data. With this update, tag groups step in when no account filter matches your query, ensuring your dashboard is always populated with meaningful data.

Threads Now Shape Your Dashboards 🎉

When creating a dashboard from a chat, the thread’s focus and prompt are now applied to set the dashboard’s focus and purpose, making the process seamless and aligned with your goals.

Export Clusters to Miro 🎉

Sharing insights has never been easier! You can now select clusters from your Library and copy & paste them directly into Miro—or any other system that supports this feature.

Better Clusters, Smarter Insights 🎉

NEXT AI clusters have leveled up!

  • Fewer overlapping clusters for cleaner organization.

  • Titles are now more user-focused and compact.

  • Descriptions avoid redundant quantification since the linked highlights already include these stats.

Apply AI Tagging to Existing Data 🎉

Need structured data for your highlights? You can now create AI tagging rules and apply them to your existing data! Just hit the “Recreate AI tags” button in the Settings dialog to give your data the structure it deserves.
Note: This feature is available for paid plans only.

That’s all for this week! Stay tuned for more updates as we continue to make NEXT the best tool for your team. 🚀

At NEXT, we’re always working to improve your experience and empower your team with smarter, more intuitive tools. Here’s what’s new this week:

Smarter AI-Powered Dashboard Creation 🎉

  • Smarter account filters: Now, account filters are extracted directly from your dashboard descriptions, making it easier than ever to create tailored dashboards in NEXT.

  • Tag groups for pie charts: When creating a new dashboard, you can now pick tag groups for your pie chart! Previously, account filters sometimes left the graph empty if your teamspace lacked account data. With this update, tag groups step in when no account filter matches your query, ensuring your dashboard is always populated with meaningful data.

Threads Now Shape Your Dashboards 🎉

When creating a dashboard from a chat, the thread’s focus and prompt are now applied to set the dashboard’s focus and purpose, making the process seamless and aligned with your goals.

Export Clusters to Miro 🎉

Sharing insights has never been easier! You can now select clusters from your Library and copy & paste them directly into Miro—or any other system that supports this feature.

Better Clusters, Smarter Insights 🎉

NEXT AI clusters have leveled up!

  • Fewer overlapping clusters for cleaner organization.

  • Titles are now more user-focused and compact.

  • Descriptions avoid redundant quantification since the linked highlights already include these stats.

Apply AI Tagging to Existing Data 🎉

Need structured data for your highlights? You can now create AI tagging rules and apply them to your existing data! Just hit the “Recreate AI tags” button in the Settings dialog to give your data the structure it deserves.
Note: This feature is available for paid plans only.

That’s all for this week! Stay tuned for more updates as we continue to make NEXT the best tool for your team. 🚀

AI

Jan 17, 2025

Weekly updates (17 Jan '25)

Weekly updates (17 Jan '25)

Weekly updates (17 Jan '25)

Read more

Exciting news! Our development team has been hard at work, rolling out fresh improvements to make NEXT more powerful and user-friendly. Check out this week’s highlights:

Users Can Now Define Rules for AI-Tagging Highlights 🎉

Take full control over how NEXT AI tags your highlights! You can now set up rules with a list of possible tags for the AI to choose from. Whether it's prioritizing OKRs or organizing insights by importance (“high,” “medium,” or “low”), your tagging process just got smarter.

Evidence as Annotations is Here 🎉

No more guesswork! Threads now come with evidence seamlessly integrated as annotations in the response. Proof is no longer ambiguous—it's right there for you to review and trust. Dive in and see how this upgrade enhances your workflow!

Hire Your Own AI Assistants 🎉

NEXT just got a lot more personal. Customize your experience by hiring AI assistants tailored to your needs, tuning existing ones, or even firing them altogether. Navigate to the AI section in the Settings dialog to manage your assistants.

Tip: Threads show on top of the response if an assistant was used to compose the response.

Users Can Now Import Calls from Synthflow 🎉

Synthflow calls—packed with customer insights—can now be seamlessly imported into NEXT for automatic analysis. Turn those conversations into actionable insights and elevate your decision-making!

Other Updates to Boost Your Experience 🎉

  • The Import Now button on the Subscription page lets you bring in new data instantly.

  • AI now pulls from all teamspace tags when setting up dashboards, giving you a broader range of options for better organization.

That’s all for this week! We’re thrilled to see how these improvements help you get even more out of NEXT. Stay tuned for more updates coming soon. 🚀

Exciting news! Our development team has been hard at work, rolling out fresh improvements to make NEXT more powerful and user-friendly. Check out this week’s highlights:

Users Can Now Define Rules for AI-Tagging Highlights 🎉

Take full control over how NEXT AI tags your highlights! You can now set up rules with a list of possible tags for the AI to choose from. Whether it's prioritizing OKRs or organizing insights by importance (“high,” “medium,” or “low”), your tagging process just got smarter.

Evidence as Annotations is Here 🎉

No more guesswork! Threads now come with evidence seamlessly integrated as annotations in the response. Proof is no longer ambiguous—it's right there for you to review and trust. Dive in and see how this upgrade enhances your workflow!

Hire Your Own AI Assistants 🎉

NEXT just got a lot more personal. Customize your experience by hiring AI assistants tailored to your needs, tuning existing ones, or even firing them altogether. Navigate to the AI section in the Settings dialog to manage your assistants.

Tip: Threads show on top of the response if an assistant was used to compose the response.

Users Can Now Import Calls from Synthflow 🎉

Synthflow calls—packed with customer insights—can now be seamlessly imported into NEXT for automatic analysis. Turn those conversations into actionable insights and elevate your decision-making!

Other Updates to Boost Your Experience 🎉

  • The Import Now button on the Subscription page lets you bring in new data instantly.

  • AI now pulls from all teamspace tags when setting up dashboards, giving you a broader range of options for better organization.

That’s all for this week! We’re thrilled to see how these improvements help you get even more out of NEXT. Stay tuned for more updates coming soon. 🚀

Exciting news! Our development team has been hard at work, rolling out fresh improvements to make NEXT more powerful and user-friendly. Check out this week’s highlights:

Users Can Now Define Rules for AI-Tagging Highlights 🎉

Take full control over how NEXT AI tags your highlights! You can now set up rules with a list of possible tags for the AI to choose from. Whether it's prioritizing OKRs or organizing insights by importance (“high,” “medium,” or “low”), your tagging process just got smarter.

Evidence as Annotations is Here 🎉

No more guesswork! Threads now come with evidence seamlessly integrated as annotations in the response. Proof is no longer ambiguous—it's right there for you to review and trust. Dive in and see how this upgrade enhances your workflow!

Hire Your Own AI Assistants 🎉

NEXT just got a lot more personal. Customize your experience by hiring AI assistants tailored to your needs, tuning existing ones, or even firing them altogether. Navigate to the AI section in the Settings dialog to manage your assistants.

Tip: Threads show on top of the response if an assistant was used to compose the response.

Users Can Now Import Calls from Synthflow 🎉

Synthflow calls—packed with customer insights—can now be seamlessly imported into NEXT for automatic analysis. Turn those conversations into actionable insights and elevate your decision-making!

Other Updates to Boost Your Experience 🎉

  • The Import Now button on the Subscription page lets you bring in new data instantly.

  • AI now pulls from all teamspace tags when setting up dashboards, giving you a broader range of options for better organization.

That’s all for this week! We’re thrilled to see how these improvements help you get even more out of NEXT. Stay tuned for more updates coming soon. 🚀

AI

Jan 10, 2025

Weekly updates (10 Jan '25)

Weekly updates (10 Jan '25)

Weekly updates (10 Jan '25)

Read more

We’re thrilled to share some of the exciting updates we rolled out this week! These improvements are designed to make your workflows even smoother and help you extract more value from your data. Let’s dive in!

Threads with Complete Recordings 🎉

UX researchers, rejoice! You can now start a thread directly from a single recording using the entire transcript as context. This eliminates the need to copy and paste transcripts into external tools. Instead, you can ask questions right within the app - without missing a word.

Survey Imports from Qualtrics 🎉

Survey results from Qualtrics can now be imported directly into our platform! Analyze free-text responses with NEXT AI and see them automatically organized into meaningful clusters. Say goodbye to irrelevant feedback—our system filters out items like garbage responses or non-text entries, ensuring only valuable insights are surfaced.

We’re excited to see how these updates supercharge your research and analysis! Stay tuned for more improvements next week. 🚀

We’re thrilled to share some of the exciting updates we rolled out this week! These improvements are designed to make your workflows even smoother and help you extract more value from your data. Let’s dive in!

Threads with Complete Recordings 🎉

UX researchers, rejoice! You can now start a thread directly from a single recording using the entire transcript as context. This eliminates the need to copy and paste transcripts into external tools. Instead, you can ask questions right within the app - without missing a word.

Survey Imports from Qualtrics 🎉

Survey results from Qualtrics can now be imported directly into our platform! Analyze free-text responses with NEXT AI and see them automatically organized into meaningful clusters. Say goodbye to irrelevant feedback—our system filters out items like garbage responses or non-text entries, ensuring only valuable insights are surfaced.

We’re excited to see how these updates supercharge your research and analysis! Stay tuned for more improvements next week. 🚀

We’re thrilled to share some of the exciting updates we rolled out this week! These improvements are designed to make your workflows even smoother and help you extract more value from your data. Let’s dive in!

Threads with Complete Recordings 🎉

UX researchers, rejoice! You can now start a thread directly from a single recording using the entire transcript as context. This eliminates the need to copy and paste transcripts into external tools. Instead, you can ask questions right within the app - without missing a word.

Survey Imports from Qualtrics 🎉

Survey results from Qualtrics can now be imported directly into our platform! Analyze free-text responses with NEXT AI and see them automatically organized into meaningful clusters. Say goodbye to irrelevant feedback—our system filters out items like garbage responses or non-text entries, ensuring only valuable insights are surfaced.

We’re excited to see how these updates supercharge your research and analysis! Stay tuned for more improvements next week. 🚀

UX

Jan 3, 2025

Weekly updates (3 Jan '25)

Weekly updates (3 Jan '25)

Weekly updates (3 Jan '25)

Read more

Over the past week, our development team rolled out impactful improvements to make your experience better. Here’s what’s new:

Clusters as Evidence on Threads 🎉

Threads just got smarter! You can now use clusters to answer high-level questions. This feature provides a clear and meaningful overview, especially when individual video clips aren’t as helpful.

Unified Taxonomy for Recordings and Highlights 🎉

Tagging has leveled up! Recordings now share the same taxonomy as highlights, making it easier to organize data across sources. Whether your highlights come from uploaded recordings or external platforms, everything is now connected:

  • Tag a recording (e.g., "User Interview"), and all related highlights inherit the tag.

  • Enjoy advanced tagging benefits: renaming, deleting, color assignments, and a polished UI.

Note: We’ve automatically migrated your old recording labels to tags (prefixed with r/ for easy identification).

Faster AI for Highlight Processing 🎉

Uploading highlights? Our fine-tuned AI model now processes them considerably faster. Enjoy quicker insights with less waiting.

AppStore Import for Free Accounts 🎉

We’ve unlocked Apple AppStore imports for free users! Now, everyone can explore dashboards with real-world data. Dive in and see what’s possible.

Guided Dashboard Exploration 🎉

Freemium users and new sign-ups often lack enough data to fully experience our dashboards. To solve this, we’ve added a banner that:

  1. Encourages users to upload more data.

  2. Offers a tour of our Spotify demo, showcasing dashboard functionality in action.

No more semi-empty dashboards—now you can explore the full potential of NEXT!

Over the past week, our development team rolled out impactful improvements to make your experience better. Here’s what’s new:

Clusters as Evidence on Threads 🎉

Threads just got smarter! You can now use clusters to answer high-level questions. This feature provides a clear and meaningful overview, especially when individual video clips aren’t as helpful.

Unified Taxonomy for Recordings and Highlights 🎉

Tagging has leveled up! Recordings now share the same taxonomy as highlights, making it easier to organize data across sources. Whether your highlights come from uploaded recordings or external platforms, everything is now connected:

  • Tag a recording (e.g., "User Interview"), and all related highlights inherit the tag.

  • Enjoy advanced tagging benefits: renaming, deleting, color assignments, and a polished UI.

Note: We’ve automatically migrated your old recording labels to tags (prefixed with r/ for easy identification).

Faster AI for Highlight Processing 🎉

Uploading highlights? Our fine-tuned AI model now processes them considerably faster. Enjoy quicker insights with less waiting.

AppStore Import for Free Accounts 🎉

We’ve unlocked Apple AppStore imports for free users! Now, everyone can explore dashboards with real-world data. Dive in and see what’s possible.

Guided Dashboard Exploration 🎉

Freemium users and new sign-ups often lack enough data to fully experience our dashboards. To solve this, we’ve added a banner that:

  1. Encourages users to upload more data.

  2. Offers a tour of our Spotify demo, showcasing dashboard functionality in action.

No more semi-empty dashboards—now you can explore the full potential of NEXT!

Over the past week, our development team rolled out impactful improvements to make your experience better. Here’s what’s new:

Clusters as Evidence on Threads 🎉

Threads just got smarter! You can now use clusters to answer high-level questions. This feature provides a clear and meaningful overview, especially when individual video clips aren’t as helpful.

Unified Taxonomy for Recordings and Highlights 🎉

Tagging has leveled up! Recordings now share the same taxonomy as highlights, making it easier to organize data across sources. Whether your highlights come from uploaded recordings or external platforms, everything is now connected:

  • Tag a recording (e.g., "User Interview"), and all related highlights inherit the tag.

  • Enjoy advanced tagging benefits: renaming, deleting, color assignments, and a polished UI.

Note: We’ve automatically migrated your old recording labels to tags (prefixed with r/ for easy identification).

Faster AI for Highlight Processing 🎉

Uploading highlights? Our fine-tuned AI model now processes them considerably faster. Enjoy quicker insights with less waiting.

AppStore Import for Free Accounts 🎉

We’ve unlocked Apple AppStore imports for free users! Now, everyone can explore dashboards with real-world data. Dive in and see what’s possible.

Guided Dashboard Exploration 🎉

Freemium users and new sign-ups often lack enough data to fully experience our dashboards. To solve this, we’ve added a banner that:

  1. Encourages users to upload more data.

  2. Offers a tour of our Spotify demo, showcasing dashboard functionality in action.

No more semi-empty dashboards—now you can explore the full potential of NEXT!

Security

Dec 27, 2024

Weekly updates (27 Dec '24)

Weekly updates (27 Dec '24)

Weekly updates (27 Dec '24)

Read more

We’re thrilled to share the latest improvements we rolled out this week, all aimed at making your workflow smoother and more compliant!

Enforced PII compliance 🎉

PII sanitization is crucial for compliance, especially if your organization only has the right to retain certain sensitive data for a limited time. In many cases, teams keep PII for about 60 days after recording, but only sanitize when that period ends. To streamline this process, you can now:

  • Schedule the sanitization date for each recording.

  • Configure an automated workflow that ensures all recordings are sanitized once the allowed retention time has passed.

Please note that sanitized recordings are processed once per hour, so there could be up to a one-hour delay before changes take effect. And for clarity, NEXT bases its timeline on the actual recording date, not the upload date.

Highlights That Adapt in Real Time 🎉

When you filter insights on the account chart, the number of associated highlights now updates automatically for each cluster. This dynamic approach helps you compare different clusters—like user pain points or enhancement requests—across a range of dimensions without missing any critical data.

Smarter Cluster Insights in Threads 🎉

NEXT AI can now deliver more context-sensitive answers about your clusters. When you ask a broad question, Threads considers:

  • Cluster content (e.g., actual feedback or issues)

  • Cluster type (e.g., Pain Points vs. Enhancement Requests)

  • Cluster size (how many highlights are in the cluster)

This gives you a clearer, more holistic view of the feedback trends in your workspace.

Listed on the Linear Marketplace 🎉

We’re excited to announce that NEXT is now listed on the Linear marketplace! This makes it easier for teams already using Linear to discover and integrate NEXT into their workflows. You can check out our listing here: NEXT in Linear Marketplace

We’re thrilled to share the latest improvements we rolled out this week, all aimed at making your workflow smoother and more compliant!

Enforced PII compliance 🎉

PII sanitization is crucial for compliance, especially if your organization only has the right to retain certain sensitive data for a limited time. In many cases, teams keep PII for about 60 days after recording, but only sanitize when that period ends. To streamline this process, you can now:

  • Schedule the sanitization date for each recording.

  • Configure an automated workflow that ensures all recordings are sanitized once the allowed retention time has passed.

Please note that sanitized recordings are processed once per hour, so there could be up to a one-hour delay before changes take effect. And for clarity, NEXT bases its timeline on the actual recording date, not the upload date.

Highlights That Adapt in Real Time 🎉

When you filter insights on the account chart, the number of associated highlights now updates automatically for each cluster. This dynamic approach helps you compare different clusters—like user pain points or enhancement requests—across a range of dimensions without missing any critical data.

Smarter Cluster Insights in Threads 🎉

NEXT AI can now deliver more context-sensitive answers about your clusters. When you ask a broad question, Threads considers:

  • Cluster content (e.g., actual feedback or issues)

  • Cluster type (e.g., Pain Points vs. Enhancement Requests)

  • Cluster size (how many highlights are in the cluster)

This gives you a clearer, more holistic view of the feedback trends in your workspace.

Listed on the Linear Marketplace 🎉

We’re excited to announce that NEXT is now listed on the Linear marketplace! This makes it easier for teams already using Linear to discover and integrate NEXT into their workflows. You can check out our listing here: NEXT in Linear Marketplace

We’re thrilled to share the latest improvements we rolled out this week, all aimed at making your workflow smoother and more compliant!

Enforced PII compliance 🎉

PII sanitization is crucial for compliance, especially if your organization only has the right to retain certain sensitive data for a limited time. In many cases, teams keep PII for about 60 days after recording, but only sanitize when that period ends. To streamline this process, you can now:

  • Schedule the sanitization date for each recording.

  • Configure an automated workflow that ensures all recordings are sanitized once the allowed retention time has passed.

Please note that sanitized recordings are processed once per hour, so there could be up to a one-hour delay before changes take effect. And for clarity, NEXT bases its timeline on the actual recording date, not the upload date.

Highlights That Adapt in Real Time 🎉

When you filter insights on the account chart, the number of associated highlights now updates automatically for each cluster. This dynamic approach helps you compare different clusters—like user pain points or enhancement requests—across a range of dimensions without missing any critical data.

Smarter Cluster Insights in Threads 🎉

NEXT AI can now deliver more context-sensitive answers about your clusters. When you ask a broad question, Threads considers:

  • Cluster content (e.g., actual feedback or issues)

  • Cluster type (e.g., Pain Points vs. Enhancement Requests)

  • Cluster size (how many highlights are in the cluster)

This gives you a clearer, more holistic view of the feedback trends in your workspace.

Listed on the Linear Marketplace 🎉

We’re excited to announce that NEXT is now listed on the Linear marketplace! This makes it easier for teams already using Linear to discover and integrate NEXT into their workflows. You can check out our listing here: NEXT in Linear Marketplace

UX

Dec 20, 2024

Weekly updates (20 Dec '24)

Weekly updates (20 Dec '24)

Weekly updates (20 Dec '24)

Read more

This week, we’ve rolled out a series of improvements designed to give you even more control, clarity, and convenience:

User Administration Made Simpler 🎉

  • Sanitize Users: Admins can now remove all personally identifiable information (email, name, photo) directly from the Users Settings page.

  • User Descriptions: Administrators can add descriptive notes to users—organize by department, region, or any category that fits your workflow.

More Transparency in Threads 🎉

Threads now reveal which sources they use when narrowing down data for AI-powered insights. This added transparency helps you trust the results and better understand the context behind the conversation.

UX Tweaks 🎉

  • One-Click Dashboards: Creating new dashboards and library views is now front and center, making it faster than ever to visualize your data.

  • Support Chat Relocation: The support chat icon has moved into the avatar menu, ensuring a cleaner interface and helping you better distinguish between support and your AI assistant.

Stay tuned—more exciting updates are on the way!

This week, we’ve rolled out a series of improvements designed to give you even more control, clarity, and convenience:

User Administration Made Simpler 🎉

  • Sanitize Users: Admins can now remove all personally identifiable information (email, name, photo) directly from the Users Settings page.

  • User Descriptions: Administrators can add descriptive notes to users—organize by department, region, or any category that fits your workflow.

More Transparency in Threads 🎉

Threads now reveal which sources they use when narrowing down data for AI-powered insights. This added transparency helps you trust the results and better understand the context behind the conversation.

UX Tweaks 🎉

  • One-Click Dashboards: Creating new dashboards and library views is now front and center, making it faster than ever to visualize your data.

  • Support Chat Relocation: The support chat icon has moved into the avatar menu, ensuring a cleaner interface and helping you better distinguish between support and your AI assistant.

Stay tuned—more exciting updates are on the way!

This week, we’ve rolled out a series of improvements designed to give you even more control, clarity, and convenience:

User Administration Made Simpler 🎉

  • Sanitize Users: Admins can now remove all personally identifiable information (email, name, photo) directly from the Users Settings page.

  • User Descriptions: Administrators can add descriptive notes to users—organize by department, region, or any category that fits your workflow.

More Transparency in Threads 🎉

Threads now reveal which sources they use when narrowing down data for AI-powered insights. This added transparency helps you trust the results and better understand the context behind the conversation.

UX Tweaks 🎉

  • One-Click Dashboards: Creating new dashboards and library views is now front and center, making it faster than ever to visualize your data.

  • Support Chat Relocation: The support chat icon has moved into the avatar menu, ensuring a cleaner interface and helping you better distinguish between support and your AI assistant.

Stay tuned—more exciting updates are on the way!

AI

Dec 13, 2024

Weekly updates (13 Dec '24)

Weekly updates (13 Dec '24)

Weekly updates (13 Dec '24)

Read more

Another week, another round of fantastic updates! Our team has been hard at work making NEXT even better, and we're excited to share what’s new. Here's what we’ve improved:

AI Assistants, Now Smarter Than Ever 🚀

Threads have leveled up! They now use AI Assistants that adapt to your prompts for tailored answers.

Even better: Threads can now pull from highlights or clusters as a knowledge base, intelligently choosing the most appropriate source based on your question. Need broad insights? Clusters have your back. Looking for something specific? Highlights are the way to go.

Named Subscriptions for Easy Navigation 🚀

Managing multiple integration subscriptions just got a whole lot easier 🎉. You can now name your subscriptions, making it a breeze to organize and locate them – especially when juggling dozens of imports in the Settings dialog.

Scan Highlights Faster 🚀

Users can now access the highlight text directly in the cluster carousel 🎯. No more skipping through videos to find out if a highlight is relevant – just hover over the new info icon on the highlight card to instantly view the title and description.

Better CSV Mass Uploads 🚀

We’ve added two powerful features to streamline mass highlight uploads via CSV:

  • You can now set an account for highlights directly in your CSV by adding a accountId column.

  • NEXT will validate all date formats before uploading to prevent pesky errors. No more worrying about ISO date formatting!

For details, check out our updated documentation: Mass Upload Highlights via CSV.

Smarter User Management 🚀

Admins of large workspaces can now filter the user list to quickly find the exact user they need 🎯. Filters are accessible via the Filters button or dropdowns in the column headers.

Another week, another round of fantastic updates! Our team has been hard at work making NEXT even better, and we're excited to share what’s new. Here's what we’ve improved:

AI Assistants, Now Smarter Than Ever 🚀

Threads have leveled up! They now use AI Assistants that adapt to your prompts for tailored answers.

Even better: Threads can now pull from highlights or clusters as a knowledge base, intelligently choosing the most appropriate source based on your question. Need broad insights? Clusters have your back. Looking for something specific? Highlights are the way to go.

Named Subscriptions for Easy Navigation 🚀

Managing multiple integration subscriptions just got a whole lot easier 🎉. You can now name your subscriptions, making it a breeze to organize and locate them – especially when juggling dozens of imports in the Settings dialog.

Scan Highlights Faster 🚀

Users can now access the highlight text directly in the cluster carousel 🎯. No more skipping through videos to find out if a highlight is relevant – just hover over the new info icon on the highlight card to instantly view the title and description.

Better CSV Mass Uploads 🚀

We’ve added two powerful features to streamline mass highlight uploads via CSV:

  • You can now set an account for highlights directly in your CSV by adding a accountId column.

  • NEXT will validate all date formats before uploading to prevent pesky errors. No more worrying about ISO date formatting!

For details, check out our updated documentation: Mass Upload Highlights via CSV.

Smarter User Management 🚀

Admins of large workspaces can now filter the user list to quickly find the exact user they need 🎯. Filters are accessible via the Filters button or dropdowns in the column headers.

Another week, another round of fantastic updates! Our team has been hard at work making NEXT even better, and we're excited to share what’s new. Here's what we’ve improved:

AI Assistants, Now Smarter Than Ever 🚀

Threads have leveled up! They now use AI Assistants that adapt to your prompts for tailored answers.

Even better: Threads can now pull from highlights or clusters as a knowledge base, intelligently choosing the most appropriate source based on your question. Need broad insights? Clusters have your back. Looking for something specific? Highlights are the way to go.

Named Subscriptions for Easy Navigation 🚀

Managing multiple integration subscriptions just got a whole lot easier 🎉. You can now name your subscriptions, making it a breeze to organize and locate them – especially when juggling dozens of imports in the Settings dialog.

Scan Highlights Faster 🚀

Users can now access the highlight text directly in the cluster carousel 🎯. No more skipping through videos to find out if a highlight is relevant – just hover over the new info icon on the highlight card to instantly view the title and description.

Better CSV Mass Uploads 🚀

We’ve added two powerful features to streamline mass highlight uploads via CSV:

  • You can now set an account for highlights directly in your CSV by adding a accountId column.

  • NEXT will validate all date formats before uploading to prevent pesky errors. No more worrying about ISO date formatting!

For details, check out our updated documentation: Mass Upload Highlights via CSV.

Smarter User Management 🚀

Admins of large workspaces can now filter the user list to quickly find the exact user they need 🎯. Filters are accessible via the Filters button or dropdowns in the column headers.

UX

Dec 6, 2024

Weekly updates (6 Dec '24)

Weekly updates (6 Dec '24)

Weekly updates (6 Dec '24)

Read more

This week, we’re thrilled to share several updates that make our product more intuitive, powerful, and delightful to use. Here’s what’s new:

Stories in Cluster Dialog 🎉

Say goodbye to sharing a cluster just to view its media! Now, you can watch videos and listen to audio clips directly in the cluster dialog. Plus, our UI now clearly indicates that the highlights in the carousel are playable—making it easier to dive into the content.

Smarter AI Threads Agents 🎉

Our AI threads agents now reveal their thinking process step by step! You’ll see two additional stages:

  1. Searching for the data source

  2. Finding the data source (complete with the number of data points discovered).

Enhanced Zapier App Integration 🎉

Our Zapier app just got better! You can now assign tags to your highlights directly when creating them through Zapier. As a bonus, the app also allows you to set recorded data for new recordings and highlights.

Expanded Library Item Counts 🎉

Previously capped at 10,000 items, the Library now displays the total number of highlights and recordings—no matter how large the collection. Spotting new imports has never been easier, even for massive datasets.

We’re excited for you to try these updates. Let us know what you think and stay tuned for more enhancements coming your way next week! 🚀

This week, we’re thrilled to share several updates that make our product more intuitive, powerful, and delightful to use. Here’s what’s new:

Stories in Cluster Dialog 🎉

Say goodbye to sharing a cluster just to view its media! Now, you can watch videos and listen to audio clips directly in the cluster dialog. Plus, our UI now clearly indicates that the highlights in the carousel are playable—making it easier to dive into the content.

Smarter AI Threads Agents 🎉

Our AI threads agents now reveal their thinking process step by step! You’ll see two additional stages:

  1. Searching for the data source

  2. Finding the data source (complete with the number of data points discovered).

Enhanced Zapier App Integration 🎉

Our Zapier app just got better! You can now assign tags to your highlights directly when creating them through Zapier. As a bonus, the app also allows you to set recorded data for new recordings and highlights.

Expanded Library Item Counts 🎉

Previously capped at 10,000 items, the Library now displays the total number of highlights and recordings—no matter how large the collection. Spotting new imports has never been easier, even for massive datasets.

We’re excited for you to try these updates. Let us know what you think and stay tuned for more enhancements coming your way next week! 🚀

This week, we’re thrilled to share several updates that make our product more intuitive, powerful, and delightful to use. Here’s what’s new:

Stories in Cluster Dialog 🎉

Say goodbye to sharing a cluster just to view its media! Now, you can watch videos and listen to audio clips directly in the cluster dialog. Plus, our UI now clearly indicates that the highlights in the carousel are playable—making it easier to dive into the content.

Smarter AI Threads Agents 🎉

Our AI threads agents now reveal their thinking process step by step! You’ll see two additional stages:

  1. Searching for the data source

  2. Finding the data source (complete with the number of data points discovered).

Enhanced Zapier App Integration 🎉

Our Zapier app just got better! You can now assign tags to your highlights directly when creating them through Zapier. As a bonus, the app also allows you to set recorded data for new recordings and highlights.

Expanded Library Item Counts 🎉

Previously capped at 10,000 items, the Library now displays the total number of highlights and recordings—no matter how large the collection. Spotting new imports has never been easier, even for massive datasets.

We’re excited for you to try these updates. Let us know what you think and stay tuned for more enhancements coming your way next week! 🚀

Integrations

Nov 29, 2024

Weekly updates (29 Nov '24)

Weekly updates (29 Nov '24)

Weekly updates (29 Nov '24)

Read more

We're thrilled to share the latest enhancements we've rolled out to make your experience with NEXT even better. Here's what's new this week!

Query NEXT Directly from Slack 🎉

You can now interact with NEXT right from your Slack workspace! Simply mention the NEXT bot using @NEXT followed by your question—for example, @NEXT What do users think about our dark theme?. This creates a thread in NEXT, and the results will be automatically sent back to your Slack channel.

To get started, have one of your team members set up the Slack integration in NEXT. The bot will fetch results from your default teamspace.

Recording Search Now Supports OR for Labels 🎉

Searching through recordings just got more flexible. By default, labels in recording searches are connected with AND, helping you find recordings that have multiple specific labels like "Sales Call" and "Closed". But what if you're looking for recordings labeled "English" or "German"? With the new label_or field, you can now connect labels using OR. Just type it into the search box, and NEXT will retrieve all recordings that match any of those labels.

Configure Subscription Import Start Dates 🎉

We've made it easier to import historical data. Previously, subscriptions would start importing from the current date, and bringing in past data required assistance from our support team. Now, you can choose the exact date from which you'd like your data imports to begin.

Small UX Improvements

  • Easier Filter & Prompt Changes in Dashboards: Just click on the filter section to modify it on the fly.

  • More Space for Dashboard Filters During Editing: We've expanded the space to make it easier to work with longer filters.

We hope these updates enhance your workflow and make using NEXT even more seamless. Stay tuned for more exciting features coming your way!

We're thrilled to share the latest enhancements we've rolled out to make your experience with NEXT even better. Here's what's new this week!

Query NEXT Directly from Slack 🎉

You can now interact with NEXT right from your Slack workspace! Simply mention the NEXT bot using @NEXT followed by your question—for example, @NEXT What do users think about our dark theme?. This creates a thread in NEXT, and the results will be automatically sent back to your Slack channel.

To get started, have one of your team members set up the Slack integration in NEXT. The bot will fetch results from your default teamspace.

Recording Search Now Supports OR for Labels 🎉

Searching through recordings just got more flexible. By default, labels in recording searches are connected with AND, helping you find recordings that have multiple specific labels like "Sales Call" and "Closed". But what if you're looking for recordings labeled "English" or "German"? With the new label_or field, you can now connect labels using OR. Just type it into the search box, and NEXT will retrieve all recordings that match any of those labels.

Configure Subscription Import Start Dates 🎉

We've made it easier to import historical data. Previously, subscriptions would start importing from the current date, and bringing in past data required assistance from our support team. Now, you can choose the exact date from which you'd like your data imports to begin.

Small UX Improvements

  • Easier Filter & Prompt Changes in Dashboards: Just click on the filter section to modify it on the fly.

  • More Space for Dashboard Filters During Editing: We've expanded the space to make it easier to work with longer filters.

We hope these updates enhance your workflow and make using NEXT even more seamless. Stay tuned for more exciting features coming your way!

We're thrilled to share the latest enhancements we've rolled out to make your experience with NEXT even better. Here's what's new this week!

Query NEXT Directly from Slack 🎉

You can now interact with NEXT right from your Slack workspace! Simply mention the NEXT bot using @NEXT followed by your question—for example, @NEXT What do users think about our dark theme?. This creates a thread in NEXT, and the results will be automatically sent back to your Slack channel.

To get started, have one of your team members set up the Slack integration in NEXT. The bot will fetch results from your default teamspace.

Recording Search Now Supports OR for Labels 🎉

Searching through recordings just got more flexible. By default, labels in recording searches are connected with AND, helping you find recordings that have multiple specific labels like "Sales Call" and "Closed". But what if you're looking for recordings labeled "English" or "German"? With the new label_or field, you can now connect labels using OR. Just type it into the search box, and NEXT will retrieve all recordings that match any of those labels.

Configure Subscription Import Start Dates 🎉

We've made it easier to import historical data. Previously, subscriptions would start importing from the current date, and bringing in past data required assistance from our support team. Now, you can choose the exact date from which you'd like your data imports to begin.

Small UX Improvements

  • Easier Filter & Prompt Changes in Dashboards: Just click on the filter section to modify it on the fly.

  • More Space for Dashboard Filters During Editing: We've expanded the space to make it easier to work with longer filters.

We hope these updates enhance your workflow and make using NEXT even more seamless. Stay tuned for more exciting features coming your way!

Integrations

Nov 22, 2024

Weekly updates (22 Nov '24)

Weekly updates (22 Nov '24)

Weekly updates (22 Nov '24)

Read more

Hey everyone! We're thrilled to share some exciting new features and improvements we've rolled out this week. Let's dive in!

Export Clusters to Miro 🎉

You can now export clusters directly to Miro! After connecting NEXT to your Miro account, simply select clusters in the Library and share them. This will create a new Miro board with the selected clusters and their highlights. Each sticky note contains the title and description of the highlight plus a link to watch it on NEXT. This allows you to auto-cluster your highlights with NEXT AI and then visually refine them further in Miro.

(Note: We cap at 250 highlights per cluster to avoid overloading your Miro board.)

Favorite Dashboards and Views 🎉

We've added the ability for you to favorite dashboards and views. This gives you easy access to the views you're most interested in. No more hunting around—just mark your favorites and find them instantly!

Company-Wide Accessible Teamspaces 🎉

Teamspaces can now be made accessible to all users within your organization. This is perfect for setting up demo use cases where everyone can get inspired by how NEXT could work with lots of company-specific data. Once a teamspace is set to “company,” it will appear in the teamspace lister for all users.

UX Improvements 🎉

We've made several user experience enhancements:

  • Simplified Apple App Store Integrations: Setting up integrations with the Apple App Store is now smoother. Previously, you had to configure a cryptic string combining the country and the app ID. Now, you can simply pick the country from a dropdown and copy & paste the app ID.

  • Standardized Settings Tabs: We've cleaned up the settings tabs for a more consistent experience. Before, settings were in one dialog but felt quite different—some had introductions, others didn't, and some were overly technical. Now, all settings tabs have a standardized look and feel.

  • Improved Signup Emails: The signup emails now include the email verification link as copy & paste text. Some users couldn't click the "Open NEXT" button because their corporate email programs blocked it. Now, you can simply copy & paste the link into your browser.

Filter Tags Imported from Mopinion 🎉

You can now filter the tags that should be imported from Mopinion. For some teams, the tags in Mopinion aren't 100% clean, and importing all of them could clutter your data in NEXT. Now, you can configure a set of tags that should be imported, keeping your data organized and relevant.

Hey everyone! We're thrilled to share some exciting new features and improvements we've rolled out this week. Let's dive in!

Export Clusters to Miro 🎉

You can now export clusters directly to Miro! After connecting NEXT to your Miro account, simply select clusters in the Library and share them. This will create a new Miro board with the selected clusters and their highlights. Each sticky note contains the title and description of the highlight plus a link to watch it on NEXT. This allows you to auto-cluster your highlights with NEXT AI and then visually refine them further in Miro.

(Note: We cap at 250 highlights per cluster to avoid overloading your Miro board.)

Favorite Dashboards and Views 🎉

We've added the ability for you to favorite dashboards and views. This gives you easy access to the views you're most interested in. No more hunting around—just mark your favorites and find them instantly!

Company-Wide Accessible Teamspaces 🎉

Teamspaces can now be made accessible to all users within your organization. This is perfect for setting up demo use cases where everyone can get inspired by how NEXT could work with lots of company-specific data. Once a teamspace is set to “company,” it will appear in the teamspace lister for all users.

UX Improvements 🎉

We've made several user experience enhancements:

  • Simplified Apple App Store Integrations: Setting up integrations with the Apple App Store is now smoother. Previously, you had to configure a cryptic string combining the country and the app ID. Now, you can simply pick the country from a dropdown and copy & paste the app ID.

  • Standardized Settings Tabs: We've cleaned up the settings tabs for a more consistent experience. Before, settings were in one dialog but felt quite different—some had introductions, others didn't, and some were overly technical. Now, all settings tabs have a standardized look and feel.

  • Improved Signup Emails: The signup emails now include the email verification link as copy & paste text. Some users couldn't click the "Open NEXT" button because their corporate email programs blocked it. Now, you can simply copy & paste the link into your browser.

Filter Tags Imported from Mopinion 🎉

You can now filter the tags that should be imported from Mopinion. For some teams, the tags in Mopinion aren't 100% clean, and importing all of them could clutter your data in NEXT. Now, you can configure a set of tags that should be imported, keeping your data organized and relevant.

Hey everyone! We're thrilled to share some exciting new features and improvements we've rolled out this week. Let's dive in!

Export Clusters to Miro 🎉

You can now export clusters directly to Miro! After connecting NEXT to your Miro account, simply select clusters in the Library and share them. This will create a new Miro board with the selected clusters and their highlights. Each sticky note contains the title and description of the highlight plus a link to watch it on NEXT. This allows you to auto-cluster your highlights with NEXT AI and then visually refine them further in Miro.

(Note: We cap at 250 highlights per cluster to avoid overloading your Miro board.)

Favorite Dashboards and Views 🎉

We've added the ability for you to favorite dashboards and views. This gives you easy access to the views you're most interested in. No more hunting around—just mark your favorites and find them instantly!

Company-Wide Accessible Teamspaces 🎉

Teamspaces can now be made accessible to all users within your organization. This is perfect for setting up demo use cases where everyone can get inspired by how NEXT could work with lots of company-specific data. Once a teamspace is set to “company,” it will appear in the teamspace lister for all users.

UX Improvements 🎉

We've made several user experience enhancements:

  • Simplified Apple App Store Integrations: Setting up integrations with the Apple App Store is now smoother. Previously, you had to configure a cryptic string combining the country and the app ID. Now, you can simply pick the country from a dropdown and copy & paste the app ID.

  • Standardized Settings Tabs: We've cleaned up the settings tabs for a more consistent experience. Before, settings were in one dialog but felt quite different—some had introductions, others didn't, and some were overly technical. Now, all settings tabs have a standardized look and feel.

  • Improved Signup Emails: The signup emails now include the email verification link as copy & paste text. Some users couldn't click the "Open NEXT" button because their corporate email programs blocked it. Now, you can simply copy & paste the link into your browser.

Filter Tags Imported from Mopinion 🎉

You can now filter the tags that should be imported from Mopinion. For some teams, the tags in Mopinion aren't 100% clean, and importing all of them could clutter your data in NEXT. Now, you can configure a set of tags that should be imported, keeping your data organized and relevant.

Integrations

Nov 15, 2024

Weekly updates (15 Nov '24)

Weekly updates (15 Nov '24)

Weekly updates (15 Nov '24)

Read more

We're thrilled to share some of the exciting improvements we've rolled out over the past week to make NEXT more powerful and user-friendly. Here's what's new:

NEXT API Is Live! 🎉

Our new REST API is here! Access and upload your data with ease using a simpler and more intuitive interface than ever before. Plus, we've included interactive documentation to get you started quickly: developer.nextapp.co.

Smarter Sorting for Highlights Search 🎉

Sorting in the highlights table now works across all pages, not just the one you’re viewing. This ensures you're always seeing the most relevant results, no matter how much data you’re working with.

Polished UX 🎉

We’ve fine-tuned the details to make your NEXT experience smoother:

  • New tags are auto-scrolled into focus and ready for editing instantly.

  • Tag groups can now be renamed directly in tag management.

  • Integration subscriptions now display their most recent import date, giving you better visibility into your data freshness.

Unlock Clusters with Similarity Search 🎉

Discover patterns and clusters without needing exact keywords. For instance, search for "Issues while starting to use our application" to explore related themes and clusters effortlessly. Traditional search is still available—just use double quotes for precision!

Usabilla Feedback Auto-Import 🎉

Streamline your feedback analysis! Usabilla feedback can now flow seamlessly into NEXT as highlights, complete with metadata like ratings as tags. This integration helps you navigate feedback with ease and build actionable dashboards faster than ever.

We're thrilled to share some of the exciting improvements we've rolled out over the past week to make NEXT more powerful and user-friendly. Here's what's new:

NEXT API Is Live! 🎉

Our new REST API is here! Access and upload your data with ease using a simpler and more intuitive interface than ever before. Plus, we've included interactive documentation to get you started quickly: developer.nextapp.co.

Smarter Sorting for Highlights Search 🎉

Sorting in the highlights table now works across all pages, not just the one you’re viewing. This ensures you're always seeing the most relevant results, no matter how much data you’re working with.

Polished UX 🎉

We’ve fine-tuned the details to make your NEXT experience smoother:

  • New tags are auto-scrolled into focus and ready for editing instantly.

  • Tag groups can now be renamed directly in tag management.

  • Integration subscriptions now display their most recent import date, giving you better visibility into your data freshness.

Unlock Clusters with Similarity Search 🎉

Discover patterns and clusters without needing exact keywords. For instance, search for "Issues while starting to use our application" to explore related themes and clusters effortlessly. Traditional search is still available—just use double quotes for precision!

Usabilla Feedback Auto-Import 🎉

Streamline your feedback analysis! Usabilla feedback can now flow seamlessly into NEXT as highlights, complete with metadata like ratings as tags. This integration helps you navigate feedback with ease and build actionable dashboards faster than ever.

We're thrilled to share some of the exciting improvements we've rolled out over the past week to make NEXT more powerful and user-friendly. Here's what's new:

NEXT API Is Live! 🎉

Our new REST API is here! Access and upload your data with ease using a simpler and more intuitive interface than ever before. Plus, we've included interactive documentation to get you started quickly: developer.nextapp.co.

Smarter Sorting for Highlights Search 🎉

Sorting in the highlights table now works across all pages, not just the one you’re viewing. This ensures you're always seeing the most relevant results, no matter how much data you’re working with.

Polished UX 🎉

We’ve fine-tuned the details to make your NEXT experience smoother:

  • New tags are auto-scrolled into focus and ready for editing instantly.

  • Tag groups can now be renamed directly in tag management.

  • Integration subscriptions now display their most recent import date, giving you better visibility into your data freshness.

Unlock Clusters with Similarity Search 🎉

Discover patterns and clusters without needing exact keywords. For instance, search for "Issues while starting to use our application" to explore related themes and clusters effortlessly. Traditional search is still available—just use double quotes for precision!

Usabilla Feedback Auto-Import 🎉

Streamline your feedback analysis! Usabilla feedback can now flow seamlessly into NEXT as highlights, complete with metadata like ratings as tags. This integration helps you navigate feedback with ease and build actionable dashboards faster than ever.

Recordings

Nov 8, 2024

Weekly updates (8 Nov '24)

Weekly updates (8 Nov '24)

Weekly updates (8 Nov '24)

Read more

Here's what's new:

Revamped Tag Management Design 🎉

Tags have multiplied significantly, especially with the addition of AI and search-based tags. To help you navigate this expanded space, we've overhauled the tag management system. The new design focuses on tag groups, allowing you to easily maintain and organize your tags at scale.

Spot What's New in Dashboards 🎉

Keeping track of user feedback just got easier. Dashboards now highlight clusters with new updates using a [New] chip. This means you can quickly identify what's changed since your last visit, ensuring you stay on top of the latest insights.

API Tokens for Programmatic Access 🎉

You can now create teamspace-specific API tokens directly from the settings. These tokens enable you to interact with our API from other applications like Zapier. Sharing integration responsibilities is seamless, as tokens are bound to your teamspace, making collaboration with administrators straightforward.

Create Highlights from Zapier 🎉

Previously, our Zapier integration was limited to creating recordings and accounts. We've expanded its capabilities—you can now automatically create highlights. This is particularly useful for high-volume imports like survey results, giving you greater control over what gets imported and handling larger capacities.

Teamspace-Specific Automations 🎉

We've made automations teamspace-specific. Before, automations were tied to individual users, which caused confusion and duplication when multiple users tried to set up the same automation. Now, everyone in a teamspace can view and manage automations, ensuring transparency and collaboration.

Here's what's new:

Revamped Tag Management Design 🎉

Tags have multiplied significantly, especially with the addition of AI and search-based tags. To help you navigate this expanded space, we've overhauled the tag management system. The new design focuses on tag groups, allowing you to easily maintain and organize your tags at scale.

Spot What's New in Dashboards 🎉

Keeping track of user feedback just got easier. Dashboards now highlight clusters with new updates using a [New] chip. This means you can quickly identify what's changed since your last visit, ensuring you stay on top of the latest insights.

API Tokens for Programmatic Access 🎉

You can now create teamspace-specific API tokens directly from the settings. These tokens enable you to interact with our API from other applications like Zapier. Sharing integration responsibilities is seamless, as tokens are bound to your teamspace, making collaboration with administrators straightforward.

Create Highlights from Zapier 🎉

Previously, our Zapier integration was limited to creating recordings and accounts. We've expanded its capabilities—you can now automatically create highlights. This is particularly useful for high-volume imports like survey results, giving you greater control over what gets imported and handling larger capacities.

Teamspace-Specific Automations 🎉

We've made automations teamspace-specific. Before, automations were tied to individual users, which caused confusion and duplication when multiple users tried to set up the same automation. Now, everyone in a teamspace can view and manage automations, ensuring transparency and collaboration.

Here's what's new:

Revamped Tag Management Design 🎉

Tags have multiplied significantly, especially with the addition of AI and search-based tags. To help you navigate this expanded space, we've overhauled the tag management system. The new design focuses on tag groups, allowing you to easily maintain and organize your tags at scale.

Spot What's New in Dashboards 🎉

Keeping track of user feedback just got easier. Dashboards now highlight clusters with new updates using a [New] chip. This means you can quickly identify what's changed since your last visit, ensuring you stay on top of the latest insights.

API Tokens for Programmatic Access 🎉

You can now create teamspace-specific API tokens directly from the settings. These tokens enable you to interact with our API from other applications like Zapier. Sharing integration responsibilities is seamless, as tokens are bound to your teamspace, making collaboration with administrators straightforward.

Create Highlights from Zapier 🎉

Previously, our Zapier integration was limited to creating recordings and accounts. We've expanded its capabilities—you can now automatically create highlights. This is particularly useful for high-volume imports like survey results, giving you greater control over what gets imported and handling larger capacities.

Teamspace-Specific Automations 🎉

We've made automations teamspace-specific. Before, automations were tied to individual users, which caused confusion and duplication when multiple users tried to set up the same automation. Now, everyone in a teamspace can view and manage automations, ensuring transparency and collaboration.

AI

Nov 1, 2024

Weekly updates (1 Nov '24)

Weekly updates (1 Nov '24)

Weekly updates (1 Nov '24)

Read more

At NEXT, we're all about evolving to make your experience smoother, smarter, and more impactful. This week’s updates bring powerful new ways to interact with your data, personalize AI responses, and explore fresh insights effortlessly.

Create Dashboards in a Snap 🎉

Want a new way to look at your data? You can now create dashboards from templates! When creating a dashboard, you'll see best-practice questions to inspire your exploration, instantly generating custom-tailored dashboards that match what you're looking to uncover. This makes discovering actionable insights easier than ever before!

Introducing AI Railways! 🎉

Say goodbye to custom prompts and hello to AI Railways! Our brand-new approach guides you with structured questions, helping you get precisely the insights you need with just a few clicks. AI Railways make it simpler to communicate your intent, allowing NEXT’s AI to deliver more accurate, context-rich responses, perfectly tuned to your specific content.

Multi-Tag Clusters for More Insightful Analysis 🎉

We’ve enhanced clustering so you can now select multiple tags for AI-based clusters. Previously, you could only use one tag—now, any combination is fair game. This opens up more flexible analysis options, like having both "Feature Requests" and "Pain Points" feed a "Billing" cluster. It’s all about making clusters more dynamic and aligned with your unique insights.

At NEXT, we're all about evolving to make your experience smoother, smarter, and more impactful. This week’s updates bring powerful new ways to interact with your data, personalize AI responses, and explore fresh insights effortlessly.

Create Dashboards in a Snap 🎉

Want a new way to look at your data? You can now create dashboards from templates! When creating a dashboard, you'll see best-practice questions to inspire your exploration, instantly generating custom-tailored dashboards that match what you're looking to uncover. This makes discovering actionable insights easier than ever before!

Introducing AI Railways! 🎉

Say goodbye to custom prompts and hello to AI Railways! Our brand-new approach guides you with structured questions, helping you get precisely the insights you need with just a few clicks. AI Railways make it simpler to communicate your intent, allowing NEXT’s AI to deliver more accurate, context-rich responses, perfectly tuned to your specific content.

Multi-Tag Clusters for More Insightful Analysis 🎉

We’ve enhanced clustering so you can now select multiple tags for AI-based clusters. Previously, you could only use one tag—now, any combination is fair game. This opens up more flexible analysis options, like having both "Feature Requests" and "Pain Points" feed a "Billing" cluster. It’s all about making clusters more dynamic and aligned with your unique insights.

At NEXT, we're all about evolving to make your experience smoother, smarter, and more impactful. This week’s updates bring powerful new ways to interact with your data, personalize AI responses, and explore fresh insights effortlessly.

Create Dashboards in a Snap 🎉

Want a new way to look at your data? You can now create dashboards from templates! When creating a dashboard, you'll see best-practice questions to inspire your exploration, instantly generating custom-tailored dashboards that match what you're looking to uncover. This makes discovering actionable insights easier than ever before!

Introducing AI Railways! 🎉

Say goodbye to custom prompts and hello to AI Railways! Our brand-new approach guides you with structured questions, helping you get precisely the insights you need with just a few clicks. AI Railways make it simpler to communicate your intent, allowing NEXT’s AI to deliver more accurate, context-rich responses, perfectly tuned to your specific content.

Multi-Tag Clusters for More Insightful Analysis 🎉

We’ve enhanced clustering so you can now select multiple tags for AI-based clusters. Previously, you could only use one tag—now, any combination is fair game. This opens up more flexible analysis options, like having both "Feature Requests" and "Pain Points" feed a "Billing" cluster. It’s all about making clusters more dynamic and aligned with your unique insights.

UX

Oct 25, 2024

Weekly updates (25 Oct '24)

Weekly updates (25 Oct '24)

Weekly updates (25 Oct '24)

Read more

We’re back with exciting new improvements that make your experience with NEXT even smoother and more powerful. Here’s a quick rundown of the latest updates:

Dashboard UI Refined! 🎉

Our dashboard just got a facelift! While it’s been out for a while, we noticed that some UI elements weren’t playing as nicely together as they should. Our team went in and smoothed out the rough edges—expect a sleeker, more cohesive experience now.

Zendesk Tickets Import: Now Including Text! 🎉

You’ve been able to import audio calls from Zendesk for a while, but now we’re stepping it up. You can now bring in all your Zendesk text support tickets and turn them into actionable insights alongside your calls. More data, more power!

Multi-Workspace Magic: Seamlessly Switch Between Teamspaces 🎉

Ever wanted to have multiple teamspaces from different workspaces open in the same browser? Now you can! Say goodbye to the “Teamspace not available” message. Whether it’s different tenants or shared links, you’re covered—no interruptions.

Mopinion Integration Enhanced 🎉

We’ve refined our Mopinion integration! NEXT now imports not only free text but also the user responses for the "other" option in multiple-choice questions. A more complete view of your customers’ feedback at your fingertips.

We’re back with exciting new improvements that make your experience with NEXT even smoother and more powerful. Here’s a quick rundown of the latest updates:

Dashboard UI Refined! 🎉

Our dashboard just got a facelift! While it’s been out for a while, we noticed that some UI elements weren’t playing as nicely together as they should. Our team went in and smoothed out the rough edges—expect a sleeker, more cohesive experience now.

Zendesk Tickets Import: Now Including Text! 🎉

You’ve been able to import audio calls from Zendesk for a while, but now we’re stepping it up. You can now bring in all your Zendesk text support tickets and turn them into actionable insights alongside your calls. More data, more power!

Multi-Workspace Magic: Seamlessly Switch Between Teamspaces 🎉

Ever wanted to have multiple teamspaces from different workspaces open in the same browser? Now you can! Say goodbye to the “Teamspace not available” message. Whether it’s different tenants or shared links, you’re covered—no interruptions.

Mopinion Integration Enhanced 🎉

We’ve refined our Mopinion integration! NEXT now imports not only free text but also the user responses for the "other" option in multiple-choice questions. A more complete view of your customers’ feedback at your fingertips.

We’re back with exciting new improvements that make your experience with NEXT even smoother and more powerful. Here’s a quick rundown of the latest updates:

Dashboard UI Refined! 🎉

Our dashboard just got a facelift! While it’s been out for a while, we noticed that some UI elements weren’t playing as nicely together as they should. Our team went in and smoothed out the rough edges—expect a sleeker, more cohesive experience now.

Zendesk Tickets Import: Now Including Text! 🎉

You’ve been able to import audio calls from Zendesk for a while, but now we’re stepping it up. You can now bring in all your Zendesk text support tickets and turn them into actionable insights alongside your calls. More data, more power!

Multi-Workspace Magic: Seamlessly Switch Between Teamspaces 🎉

Ever wanted to have multiple teamspaces from different workspaces open in the same browser? Now you can! Say goodbye to the “Teamspace not available” message. Whether it’s different tenants or shared links, you’re covered—no interruptions.

Mopinion Integration Enhanced 🎉

We’ve refined our Mopinion integration! NEXT now imports not only free text but also the user responses for the "other" option in multiple-choice questions. A more complete view of your customers’ feedback at your fingertips.

AI

Oct 18, 2024

Weekly updates (18 Oct '24)

Weekly updates (18 Oct '24)

Weekly updates (18 Oct '24)

Read more

We're thrilled to announce a host of new features and improvements designed to enhance your experience and streamline your workflow. Here's what's new this week:

Tailored Dashboards Generated by NEXT AI 🎉

Setting up dashboards can be time-consuming—filtering data, crafting prompts, selecting charts—but not anymore! With our latest update, you can simply ask a question, and NEXT AI will automatically generate a customized dashboard to provide the answers you need. It's never been easier to get insights at a glance.

Import Reviews, Surveys, and Support Tickets as Highlights 🎉

Gathering feedback is crucial, and we've made it faster and more efficient. App store reviews, Mopinion survey results, and support tickets are now imported directly as highlights. This means quicker processing without the delays of AI analyzing each recording. Get straight to the valuable insights without the wait.

Mass Upload Highlights Directly into the Highlights Library 🎉

Need to add a large number of highlights? You can now mass upload highlights via CSV directly into your Highlights Library. This bypasses the slower process of analyzing recordings, making it perfect for short inputs like survey responses or support tickets. Just include a 'text' column in your CSV file—tags and other fields are optional. The AI will enrich your highlights in less than a minute. Remember to reload the page to see the updates!

👉 See the documentation here for more details.

NEXT is Now on the Slack App Store 🎉

Great news for Slack users! NEXT is officially listed on the Slack App Store. You can now easily find and install NEXT directly into your Slack workspace, enhancing collaboration and keeping your team in sync.

Persistent and Shared Customizations in the Highlights Table 🎉

Customize your Highlights Library table layout to suit your needs—reorder or hide columns, adjust views—and now, these changes will persist and be shared across your team. Set up tailored tables for specific use cases, and ensure everyone stays on the same page.

Small but Mighty UX Improvements

  • Enhanced Search Placeholders for Semantic Search 🎉

    We've updated the search box with new placeholders that demonstrate how to use our powerful semantic search. This helps clarify expectations and guides you to more effective search queries.

  • Direct Access to Integration Settings from Recording Upload 🎉

    We've made it easier to find integration settings right when you need them. Access settings directly from the recording upload area, simplifying the process of uploading files or importing from services like Zoom.

We're thrilled to announce a host of new features and improvements designed to enhance your experience and streamline your workflow. Here's what's new this week:

Tailored Dashboards Generated by NEXT AI 🎉

Setting up dashboards can be time-consuming—filtering data, crafting prompts, selecting charts—but not anymore! With our latest update, you can simply ask a question, and NEXT AI will automatically generate a customized dashboard to provide the answers you need. It's never been easier to get insights at a glance.

Import Reviews, Surveys, and Support Tickets as Highlights 🎉

Gathering feedback is crucial, and we've made it faster and more efficient. App store reviews, Mopinion survey results, and support tickets are now imported directly as highlights. This means quicker processing without the delays of AI analyzing each recording. Get straight to the valuable insights without the wait.

Mass Upload Highlights Directly into the Highlights Library 🎉

Need to add a large number of highlights? You can now mass upload highlights via CSV directly into your Highlights Library. This bypasses the slower process of analyzing recordings, making it perfect for short inputs like survey responses or support tickets. Just include a 'text' column in your CSV file—tags and other fields are optional. The AI will enrich your highlights in less than a minute. Remember to reload the page to see the updates!

👉 See the documentation here for more details.

NEXT is Now on the Slack App Store 🎉

Great news for Slack users! NEXT is officially listed on the Slack App Store. You can now easily find and install NEXT directly into your Slack workspace, enhancing collaboration and keeping your team in sync.

Persistent and Shared Customizations in the Highlights Table 🎉

Customize your Highlights Library table layout to suit your needs—reorder or hide columns, adjust views—and now, these changes will persist and be shared across your team. Set up tailored tables for specific use cases, and ensure everyone stays on the same page.

Small but Mighty UX Improvements

  • Enhanced Search Placeholders for Semantic Search 🎉

    We've updated the search box with new placeholders that demonstrate how to use our powerful semantic search. This helps clarify expectations and guides you to more effective search queries.

  • Direct Access to Integration Settings from Recording Upload 🎉

    We've made it easier to find integration settings right when you need them. Access settings directly from the recording upload area, simplifying the process of uploading files or importing from services like Zoom.

We're thrilled to announce a host of new features and improvements designed to enhance your experience and streamline your workflow. Here's what's new this week:

Tailored Dashboards Generated by NEXT AI 🎉

Setting up dashboards can be time-consuming—filtering data, crafting prompts, selecting charts—but not anymore! With our latest update, you can simply ask a question, and NEXT AI will automatically generate a customized dashboard to provide the answers you need. It's never been easier to get insights at a glance.

Import Reviews, Surveys, and Support Tickets as Highlights 🎉

Gathering feedback is crucial, and we've made it faster and more efficient. App store reviews, Mopinion survey results, and support tickets are now imported directly as highlights. This means quicker processing without the delays of AI analyzing each recording. Get straight to the valuable insights without the wait.

Mass Upload Highlights Directly into the Highlights Library 🎉

Need to add a large number of highlights? You can now mass upload highlights via CSV directly into your Highlights Library. This bypasses the slower process of analyzing recordings, making it perfect for short inputs like survey responses or support tickets. Just include a 'text' column in your CSV file—tags and other fields are optional. The AI will enrich your highlights in less than a minute. Remember to reload the page to see the updates!

👉 See the documentation here for more details.

NEXT is Now on the Slack App Store 🎉

Great news for Slack users! NEXT is officially listed on the Slack App Store. You can now easily find and install NEXT directly into your Slack workspace, enhancing collaboration and keeping your team in sync.

Persistent and Shared Customizations in the Highlights Table 🎉

Customize your Highlights Library table layout to suit your needs—reorder or hide columns, adjust views—and now, these changes will persist and be shared across your team. Set up tailored tables for specific use cases, and ensure everyone stays on the same page.

Small but Mighty UX Improvements

  • Enhanced Search Placeholders for Semantic Search 🎉

    We've updated the search box with new placeholders that demonstrate how to use our powerful semantic search. This helps clarify expectations and guides you to more effective search queries.

  • Direct Access to Integration Settings from Recording Upload 🎉

    We've made it easier to find integration settings right when you need them. Access settings directly from the recording upload area, simplifying the process of uploading files or importing from services like Zoom.

UX

Oct 11, 2024

Weekly updates (11 Oct '24)

Weekly updates (11 Oct '24)

Weekly updates (11 Oct '24)

Read more

We're thrilled to share the latest enhancements we've rolled out this week! Our team has been hard at work to make your experience smoother, smarter, and more efficient. Here's what's new:

Contextual Follow-Up Prompts in Threads 🎉

Navigating conversations just got smarter. Threads in the Dashboard now offer custom follow-up prompts that consider the context of your previous prompts and AI responses. This means more intuitive suggestions tailored to your specific needs, helping you get the most out of every interaction.

Upload Progress Indicator moved to Header 🎉

We've moved the upload progress indicator to the header! This change ensures you can monitor your uploads from anywhere within the platform. Plus, it prevents any overlap with other elements in the lower-right corner—like access to our help chat—so nothing stands between you and seamless communication.

Dashboard Clusters with Account Counts 🎉

Understanding your data is crucial. The Dashboard now displays how many unique accounts have raised the points captured in a cluster. Previously, we only showed the number of highlights, which could be misleading if the same account repeated a point multiple times. Now, you get a clearer picture of the impact, and you can even sort clusters by the number of accounts contributing to them.

Highlights Search with Account Filter Suggestions 🎉

Finding the right highlights is now easier than ever. Our search box now suggests account filters, allowing you to effortlessly refine your search by account data like industry or region. No need to remember advanced search syntax—the filters you need are just a click away.

Optimize AI Highlight Generation for Quality or Quantity 🎉

You asked, and we listened! Users can now configure whether the AI should optimize for quality or quantity when generating highlights. Head over to Settings > Custom Prompts to choose between:

  • Maximize Highlight Quality: Select this to receive only the best-matching highlight for each discovered insight, minimizing less relevant results.

  • Maximize Number of Highlights: Opt for this to capture every occurrence of an insight, reducing the risk of missing important details—a favorite among UX researchers.

We're thrilled to share the latest enhancements we've rolled out this week! Our team has been hard at work to make your experience smoother, smarter, and more efficient. Here's what's new:

Contextual Follow-Up Prompts in Threads 🎉

Navigating conversations just got smarter. Threads in the Dashboard now offer custom follow-up prompts that consider the context of your previous prompts and AI responses. This means more intuitive suggestions tailored to your specific needs, helping you get the most out of every interaction.

Upload Progress Indicator moved to Header 🎉

We've moved the upload progress indicator to the header! This change ensures you can monitor your uploads from anywhere within the platform. Plus, it prevents any overlap with other elements in the lower-right corner—like access to our help chat—so nothing stands between you and seamless communication.

Dashboard Clusters with Account Counts 🎉

Understanding your data is crucial. The Dashboard now displays how many unique accounts have raised the points captured in a cluster. Previously, we only showed the number of highlights, which could be misleading if the same account repeated a point multiple times. Now, you get a clearer picture of the impact, and you can even sort clusters by the number of accounts contributing to them.

Highlights Search with Account Filter Suggestions 🎉

Finding the right highlights is now easier than ever. Our search box now suggests account filters, allowing you to effortlessly refine your search by account data like industry or region. No need to remember advanced search syntax—the filters you need are just a click away.

Optimize AI Highlight Generation for Quality or Quantity 🎉

You asked, and we listened! Users can now configure whether the AI should optimize for quality or quantity when generating highlights. Head over to Settings > Custom Prompts to choose between:

  • Maximize Highlight Quality: Select this to receive only the best-matching highlight for each discovered insight, minimizing less relevant results.

  • Maximize Number of Highlights: Opt for this to capture every occurrence of an insight, reducing the risk of missing important details—a favorite among UX researchers.

We're thrilled to share the latest enhancements we've rolled out this week! Our team has been hard at work to make your experience smoother, smarter, and more efficient. Here's what's new:

Contextual Follow-Up Prompts in Threads 🎉

Navigating conversations just got smarter. Threads in the Dashboard now offer custom follow-up prompts that consider the context of your previous prompts and AI responses. This means more intuitive suggestions tailored to your specific needs, helping you get the most out of every interaction.

Upload Progress Indicator moved to Header 🎉

We've moved the upload progress indicator to the header! This change ensures you can monitor your uploads from anywhere within the platform. Plus, it prevents any overlap with other elements in the lower-right corner—like access to our help chat—so nothing stands between you and seamless communication.

Dashboard Clusters with Account Counts 🎉

Understanding your data is crucial. The Dashboard now displays how many unique accounts have raised the points captured in a cluster. Previously, we only showed the number of highlights, which could be misleading if the same account repeated a point multiple times. Now, you get a clearer picture of the impact, and you can even sort clusters by the number of accounts contributing to them.

Highlights Search with Account Filter Suggestions 🎉

Finding the right highlights is now easier than ever. Our search box now suggests account filters, allowing you to effortlessly refine your search by account data like industry or region. No need to remember advanced search syntax—the filters you need are just a click away.

Optimize AI Highlight Generation for Quality or Quantity 🎉

You asked, and we listened! Users can now configure whether the AI should optimize for quality or quantity when generating highlights. Head over to Settings > Custom Prompts to choose between:

  • Maximize Highlight Quality: Select this to receive only the best-matching highlight for each discovered insight, minimizing less relevant results.

  • Maximize Number of Highlights: Opt for this to capture every occurrence of an insight, reducing the risk of missing important details—a favorite among UX researchers.

UX

Oct 4, 2024

Weekly updates (4 Oct '24)

Weekly updates (4 Oct '24)

Weekly updates (4 Oct '24)

Read more

We're thrilled to share some exciting updates we've rolled out this week! Our team has been hard at work refining features to make your experience smoother and more intuitive. Here's what's new:

Completely Redesigned Cluster Dialog 🎉

Navigating clusters just got a whole lot easier! Since most clusters in NEXT are now AI-generated, we've overhauled the cluster dialog to help you explore and understand them effortlessly.

  • Intuitive Exploration: No prior knowledge needed—discover what each cluster is about with prominently displayed titles and descriptions.

  • Engaging Highlights Carousel: Dive into the most engaging highlights through a new, easy-to-navigate carousel.

  • Expanded Details View: Want more details? We've cleaned up the highlights list and expanded it to full height for a more immersive experience.

Unified Workspace and Teamspace Selector 🎉

Switching between workspaces and teamspaces is now simpler than ever. We've combined them into a single selector, streamlining your workflow and saving you valuable time.

Sleek New Teamspace Header 🎉

We've decluttered the teamspace header for a cleaner look and enhanced usability.

  • Clickable Avatar: The avatar is now clearly marked as clickable, making it easier to access your profile and settings.

  • Consolidated Tenant Settings: Tenant settings have moved into the avatar menu, freeing up space and simplifying navigation.

  • Improved Collaboration Prompts: With the extra space, we now more clearly encourage first-time users to invite others to collaborate.

Direct Access to Teamspace Settings from the Recording Page 🎉

We've made configuring accounts during recordings more seamless.

  • Stay in the Flow: No need to leave the recording page to set up new accounts.

  • Integrated Settings Access: Access teamspace settings directly within your workflow, so you can assign accounts on the fly without any interruptions.

We're thrilled to share some exciting updates we've rolled out this week! Our team has been hard at work refining features to make your experience smoother and more intuitive. Here's what's new:

Completely Redesigned Cluster Dialog 🎉

Navigating clusters just got a whole lot easier! Since most clusters in NEXT are now AI-generated, we've overhauled the cluster dialog to help you explore and understand them effortlessly.

  • Intuitive Exploration: No prior knowledge needed—discover what each cluster is about with prominently displayed titles and descriptions.

  • Engaging Highlights Carousel: Dive into the most engaging highlights through a new, easy-to-navigate carousel.

  • Expanded Details View: Want more details? We've cleaned up the highlights list and expanded it to full height for a more immersive experience.

Unified Workspace and Teamspace Selector 🎉

Switching between workspaces and teamspaces is now simpler than ever. We've combined them into a single selector, streamlining your workflow and saving you valuable time.

Sleek New Teamspace Header 🎉

We've decluttered the teamspace header for a cleaner look and enhanced usability.

  • Clickable Avatar: The avatar is now clearly marked as clickable, making it easier to access your profile and settings.

  • Consolidated Tenant Settings: Tenant settings have moved into the avatar menu, freeing up space and simplifying navigation.

  • Improved Collaboration Prompts: With the extra space, we now more clearly encourage first-time users to invite others to collaborate.

Direct Access to Teamspace Settings from the Recording Page 🎉

We've made configuring accounts during recordings more seamless.

  • Stay in the Flow: No need to leave the recording page to set up new accounts.

  • Integrated Settings Access: Access teamspace settings directly within your workflow, so you can assign accounts on the fly without any interruptions.

We're thrilled to share some exciting updates we've rolled out this week! Our team has been hard at work refining features to make your experience smoother and more intuitive. Here's what's new:

Completely Redesigned Cluster Dialog 🎉

Navigating clusters just got a whole lot easier! Since most clusters in NEXT are now AI-generated, we've overhauled the cluster dialog to help you explore and understand them effortlessly.

  • Intuitive Exploration: No prior knowledge needed—discover what each cluster is about with prominently displayed titles and descriptions.

  • Engaging Highlights Carousel: Dive into the most engaging highlights through a new, easy-to-navigate carousel.

  • Expanded Details View: Want more details? We've cleaned up the highlights list and expanded it to full height for a more immersive experience.

Unified Workspace and Teamspace Selector 🎉

Switching between workspaces and teamspaces is now simpler than ever. We've combined them into a single selector, streamlining your workflow and saving you valuable time.

Sleek New Teamspace Header 🎉

We've decluttered the teamspace header for a cleaner look and enhanced usability.

  • Clickable Avatar: The avatar is now clearly marked as clickable, making it easier to access your profile and settings.

  • Consolidated Tenant Settings: Tenant settings have moved into the avatar menu, freeing up space and simplifying navigation.

  • Improved Collaboration Prompts: With the extra space, we now more clearly encourage first-time users to invite others to collaborate.

Direct Access to Teamspace Settings from the Recording Page 🎉

We've made configuring accounts during recordings more seamless.

  • Stay in the Flow: No need to leave the recording page to set up new accounts.

  • Integrated Settings Access: Access teamspace settings directly within your workflow, so you can assign accounts on the fly without any interruptions.

AI

Sep 27, 2024

Weekly updates (27 Sep '24)

Weekly updates (27 Sep '24)

Weekly updates (27 Sep '24)

Read more

We're thrilled to share some new features we've rolled out this week to make your experience even better.

Stories Now Showcase the Most Engaging Highlights 🎉

We've turbocharged our Stories feature to automatically display the most engaging highlights within each cluster. Here's what this means for you:

  • No More Empty Stories: Previously, AI-generated clusters without pinned highlights could lead to empty stories, which was confusing—especially for new users. Now, every cluster comes alive with engaging content in the sharing experience.

  • Effortless Highlight Ranking: Forget about manually maintaining highlights. Our system now ranks them based on engagement factors like media type and recency, ensuring the most compelling content is always front and center.

Import Your Modjo Calls Directly into NEXT 🎉

Great news for Modjo users! You can now import your Modjo calls straight into NEXT:

  • Simple Configuration: Just set up your Modjo API settings within our platform.

  • Automatic Daily Sync: We'll query your Modjo account daily for new calls, keeping your data fresh and up-to-date without any extra effort on your part.

We're thrilled to share some new features we've rolled out this week to make your experience even better.

Stories Now Showcase the Most Engaging Highlights 🎉

We've turbocharged our Stories feature to automatically display the most engaging highlights within each cluster. Here's what this means for you:

  • No More Empty Stories: Previously, AI-generated clusters without pinned highlights could lead to empty stories, which was confusing—especially for new users. Now, every cluster comes alive with engaging content in the sharing experience.

  • Effortless Highlight Ranking: Forget about manually maintaining highlights. Our system now ranks them based on engagement factors like media type and recency, ensuring the most compelling content is always front and center.

Import Your Modjo Calls Directly into NEXT 🎉

Great news for Modjo users! You can now import your Modjo calls straight into NEXT:

  • Simple Configuration: Just set up your Modjo API settings within our platform.

  • Automatic Daily Sync: We'll query your Modjo account daily for new calls, keeping your data fresh and up-to-date without any extra effort on your part.

We're thrilled to share some new features we've rolled out this week to make your experience even better.

Stories Now Showcase the Most Engaging Highlights 🎉

We've turbocharged our Stories feature to automatically display the most engaging highlights within each cluster. Here's what this means for you:

  • No More Empty Stories: Previously, AI-generated clusters without pinned highlights could lead to empty stories, which was confusing—especially for new users. Now, every cluster comes alive with engaging content in the sharing experience.

  • Effortless Highlight Ranking: Forget about manually maintaining highlights. Our system now ranks them based on engagement factors like media type and recency, ensuring the most compelling content is always front and center.

Import Your Modjo Calls Directly into NEXT 🎉

Great news for Modjo users! You can now import your Modjo calls straight into NEXT:

  • Simple Configuration: Just set up your Modjo API settings within our platform.

  • Automatic Daily Sync: We'll query your Modjo account daily for new calls, keeping your data fresh and up-to-date without any extra effort on your part.

Integrations

Sep 20, 2024

Weekly updates (20 Sep '24)

Weekly updates (20 Sep '24)

Weekly updates (20 Sep '24)

Read more

We're thrilled to bring you the latest enhancements we've been working on to make your experience with NEXT even better. Here's what's new this week:

Auto-Import Apple App Store Reviews 🎉

Gathering user feedback just got easier! You can now automatically import Apple App Store reviews directly into your tenant. After setting up the integration, NEXT will import new reviews daily, providing you with a consistent flow of valuable insights from your app users.

Convert Dashboard Highlights to Threads 🎉

Dive deeper into your data with ease. Users can now convert dashboard highlights into threads by selecting one of the follow-up prompts or crafting a custom prompt. This feature allows for more interactive discussions and detailed analyses right from your dashboard.

Enhanced Search Tags with Multi-Word Support 🎉

Organize your data more effectively with improved tagging. NEXT now supports multi-word search terms for automatic tagging. For example, you can tag all highlights containing "coca cola" instead of being limited to single words. This makes it easier to categorize and find exactly what you're looking for.

Define Recording Labels in CSV Mass Import 🎉

Bringing structure to large uploads is now simpler than ever. When mass importing recordings via CSV, you can define labels by adding a "labels" column. Separate multiple labels with a newline character to efficiently categorize your recordings. Check out our documentation for more details.

Small UX Improvements 🎉

  • Dashboard UI Enhancements: Placeholders are now displayed in empty sections to improve visual clarity.

  • Flexible Login Options: Users with both Google and passwordless accounts can now choose their preferred login method.

  • Multiple Labels for Integration Subscriptions: Set up multiple labels for your integration subscriptions by separating them with a comma, allowing for better organization.

We're thrilled to bring you the latest enhancements we've been working on to make your experience with NEXT even better. Here's what's new this week:

Auto-Import Apple App Store Reviews 🎉

Gathering user feedback just got easier! You can now automatically import Apple App Store reviews directly into your tenant. After setting up the integration, NEXT will import new reviews daily, providing you with a consistent flow of valuable insights from your app users.

Convert Dashboard Highlights to Threads 🎉

Dive deeper into your data with ease. Users can now convert dashboard highlights into threads by selecting one of the follow-up prompts or crafting a custom prompt. This feature allows for more interactive discussions and detailed analyses right from your dashboard.

Enhanced Search Tags with Multi-Word Support 🎉

Organize your data more effectively with improved tagging. NEXT now supports multi-word search terms for automatic tagging. For example, you can tag all highlights containing "coca cola" instead of being limited to single words. This makes it easier to categorize and find exactly what you're looking for.

Define Recording Labels in CSV Mass Import 🎉

Bringing structure to large uploads is now simpler than ever. When mass importing recordings via CSV, you can define labels by adding a "labels" column. Separate multiple labels with a newline character to efficiently categorize your recordings. Check out our documentation for more details.

Small UX Improvements 🎉

  • Dashboard UI Enhancements: Placeholders are now displayed in empty sections to improve visual clarity.

  • Flexible Login Options: Users with both Google and passwordless accounts can now choose their preferred login method.

  • Multiple Labels for Integration Subscriptions: Set up multiple labels for your integration subscriptions by separating them with a comma, allowing for better organization.

We're thrilled to bring you the latest enhancements we've been working on to make your experience with NEXT even better. Here's what's new this week:

Auto-Import Apple App Store Reviews 🎉

Gathering user feedback just got easier! You can now automatically import Apple App Store reviews directly into your tenant. After setting up the integration, NEXT will import new reviews daily, providing you with a consistent flow of valuable insights from your app users.

Convert Dashboard Highlights to Threads 🎉

Dive deeper into your data with ease. Users can now convert dashboard highlights into threads by selecting one of the follow-up prompts or crafting a custom prompt. This feature allows for more interactive discussions and detailed analyses right from your dashboard.

Enhanced Search Tags with Multi-Word Support 🎉

Organize your data more effectively with improved tagging. NEXT now supports multi-word search terms for automatic tagging. For example, you can tag all highlights containing "coca cola" instead of being limited to single words. This makes it easier to categorize and find exactly what you're looking for.

Define Recording Labels in CSV Mass Import 🎉

Bringing structure to large uploads is now simpler than ever. When mass importing recordings via CSV, you can define labels by adding a "labels" column. Separate multiple labels with a newline character to efficiently categorize your recordings. Check out our documentation for more details.

Small UX Improvements 🎉

  • Dashboard UI Enhancements: Placeholders are now displayed in empty sections to improve visual clarity.

  • Flexible Login Options: Users with both Google and passwordless accounts can now choose their preferred login method.

  • Multiple Labels for Integration Subscriptions: Set up multiple labels for your integration subscriptions by separating them with a comma, allowing for better organization.

Integrations

Sep 13, 2024

Weekly updates (13 Sep '24)

Weekly updates (13 Sep '24)

Weekly updates (13 Sep '24)

Read more

We're thrilled to bring you a roundup of our latest enhancements designed to make your experience smoother, more secure, and even more intuitive. Here's what's new this week:

Introducing Viewer Roles in Teamspaces 🎉

Previously, all members in a teamspace could view and modify data, which wasn't ideal for teams wanting to share insights without the risk of accidental changes. Now, you can assign a "Viewer" role to colleagues who need access to data without editing privileges.

What Viewers Can Do:

  • View all data within the teamspace

  • Create AI threads to analyze data

What They Can't Do:

  • Make changes that impact other users or the data integrity.

To assign the Viewer role, head over to the Users section in the Settings dialog.

GPT-4o Now Available for EU Workspaces 🎉

Great news for our European users! We've upgraded EU workspaces to utilize GPT-4o, aligning with our US counterparts who have been enjoying its advanced capabilities. This means enhanced performance and more powerful AI features are now at your fingertips, no matter where you're located.

Seamless Integration with Mopinion 🎉

We're excited to announce our new integration with Mopinion! You can now configure your Mopinion API settings directly within NEXT. We'll automatically query the Mopinion API daily to fetch new feedback items, helping you stay on top of user feedback and make data-driven decisions.

We're thrilled to bring you a roundup of our latest enhancements designed to make your experience smoother, more secure, and even more intuitive. Here's what's new this week:

Introducing Viewer Roles in Teamspaces 🎉

Previously, all members in a teamspace could view and modify data, which wasn't ideal for teams wanting to share insights without the risk of accidental changes. Now, you can assign a "Viewer" role to colleagues who need access to data without editing privileges.

What Viewers Can Do:

  • View all data within the teamspace

  • Create AI threads to analyze data

What They Can't Do:

  • Make changes that impact other users or the data integrity.

To assign the Viewer role, head over to the Users section in the Settings dialog.

GPT-4o Now Available for EU Workspaces 🎉

Great news for our European users! We've upgraded EU workspaces to utilize GPT-4o, aligning with our US counterparts who have been enjoying its advanced capabilities. This means enhanced performance and more powerful AI features are now at your fingertips, no matter where you're located.

Seamless Integration with Mopinion 🎉

We're excited to announce our new integration with Mopinion! You can now configure your Mopinion API settings directly within NEXT. We'll automatically query the Mopinion API daily to fetch new feedback items, helping you stay on top of user feedback and make data-driven decisions.

We're thrilled to bring you a roundup of our latest enhancements designed to make your experience smoother, more secure, and even more intuitive. Here's what's new this week:

Introducing Viewer Roles in Teamspaces 🎉

Previously, all members in a teamspace could view and modify data, which wasn't ideal for teams wanting to share insights without the risk of accidental changes. Now, you can assign a "Viewer" role to colleagues who need access to data without editing privileges.

What Viewers Can Do:

  • View all data within the teamspace

  • Create AI threads to analyze data

What They Can't Do:

  • Make changes that impact other users or the data integrity.

To assign the Viewer role, head over to the Users section in the Settings dialog.

GPT-4o Now Available for EU Workspaces 🎉

Great news for our European users! We've upgraded EU workspaces to utilize GPT-4o, aligning with our US counterparts who have been enjoying its advanced capabilities. This means enhanced performance and more powerful AI features are now at your fingertips, no matter where you're located.

Seamless Integration with Mopinion 🎉

We're excited to announce our new integration with Mopinion! You can now configure your Mopinion API settings directly within NEXT. We'll automatically query the Mopinion API daily to fetch new feedback items, helping you stay on top of user feedback and make data-driven decisions.

Integrations

Sep 6, 2024

Weekly updates (6 Sep '24)

Weekly updates (6 Sep '24)

Weekly updates (6 Sep '24)

Read more

We’re back with another exciting round of product updates, and this week’s improvements are designed to make your workflow even smoother and more efficient. Let’s dive into the highlights:

Zoho Ticket Integration is Here! 🚀

You can now connect your Zoho account to NEXT and automatically import tickets as recordings. Once a ticket is closed, all the back-and-forth communication between your team and customers is captured and transformed into speaker blocks, making it super easy to follow the conversation.

Speaker Annotations for Imported Texts 🚀

Our text recordings just got smarter! Imported texts can now clearly indicate who said what, splitting the conversation into distinct speaker blocks. No more confusion with single-speaker text blocks — you’ll see:

[speaker:Interviewer] What do you think?
[speaker:Interviewee] I love it!
[speaker:Interviewer] Thank you!

This update brings clarity and precision to your text imports, making it easier than ever to review and analyze conversations.


We’re back with another exciting round of product updates, and this week’s improvements are designed to make your workflow even smoother and more efficient. Let’s dive into the highlights:

Zoho Ticket Integration is Here! 🚀

You can now connect your Zoho account to NEXT and automatically import tickets as recordings. Once a ticket is closed, all the back-and-forth communication between your team and customers is captured and transformed into speaker blocks, making it super easy to follow the conversation.

Speaker Annotations for Imported Texts 🚀

Our text recordings just got smarter! Imported texts can now clearly indicate who said what, splitting the conversation into distinct speaker blocks. No more confusion with single-speaker text blocks — you’ll see:

[speaker:Interviewer] What do you think?
[speaker:Interviewee] I love it!
[speaker:Interviewer] Thank you!

This update brings clarity and precision to your text imports, making it easier than ever to review and analyze conversations.


We’re back with another exciting round of product updates, and this week’s improvements are designed to make your workflow even smoother and more efficient. Let’s dive into the highlights:

Zoho Ticket Integration is Here! 🚀

You can now connect your Zoho account to NEXT and automatically import tickets as recordings. Once a ticket is closed, all the back-and-forth communication between your team and customers is captured and transformed into speaker blocks, making it super easy to follow the conversation.

Speaker Annotations for Imported Texts 🚀

Our text recordings just got smarter! Imported texts can now clearly indicate who said what, splitting the conversation into distinct speaker blocks. No more confusion with single-speaker text blocks — you’ll see:

[speaker:Interviewer] What do you think?
[speaker:Interviewee] I love it!
[speaker:Interviewer] Thank you!

This update brings clarity and precision to your text imports, making it easier than ever to review and analyze conversations.


UX

Aug 30, 2024

Weekly updates (30 Aug '24)

Weekly updates (30 Aug '24)

Weekly updates (30 Aug '24)

Read more

We're thrilled to bring you the latest updates that our development team has been hard at work on! These improvements are designed to enhance your experience, making it easier and more intuitive to get the most out of our platform. Here’s what’s new this week:

AI-Powered Dashboard Insights 🎉

You can now add prompts directly to your dashboard datasets! Our AI will generate a text interpretation based on the highlights within your dashboard, offering you a concise, insightful summary that answers the main questions your data is trying to address. These AI-generated responses are refreshed every 24 hours, giving you up-to-date interpretations whenever you open your dashboard view. This new feature provides a 360-degree perspective, combining the narrative power of AI with the quantitative insights from your existing charts and data lists.

Explore NEXT with a New Sample Dataset 🎉

We know that not every new user has data ready to explore, and we want to make sure everyone can experience the full capabilities of our platform. That’s why we’ve introduced a new demo dataset centered around Spotify. This dataset allows you to dive into advanced features like clusters and dashboards without the need for personal data. While users are restricted from making changes that others can see, you can still explore and create threads to understand how NEXT can work for you. Simply access the demo dataset through the tenant selector and start exploring!

User Experience Refinements 🎉

We’ve made several UX improvements to help you work smarter:

  • Cluster Sorting: You can now sort your clusters by the number of highlights. This option can be more relevant for finding the most insightful data, especially when compared to the default sorting by the most recently created clusters.

  • Consistent Video Playback Speed: Stories now remember your selected video playback speed across all highlights. This small tweak ensures a smoother and more consistent experience when reviewing content.

We're thrilled to bring you the latest updates that our development team has been hard at work on! These improvements are designed to enhance your experience, making it easier and more intuitive to get the most out of our platform. Here’s what’s new this week:

AI-Powered Dashboard Insights 🎉

You can now add prompts directly to your dashboard datasets! Our AI will generate a text interpretation based on the highlights within your dashboard, offering you a concise, insightful summary that answers the main questions your data is trying to address. These AI-generated responses are refreshed every 24 hours, giving you up-to-date interpretations whenever you open your dashboard view. This new feature provides a 360-degree perspective, combining the narrative power of AI with the quantitative insights from your existing charts and data lists.

Explore NEXT with a New Sample Dataset 🎉

We know that not every new user has data ready to explore, and we want to make sure everyone can experience the full capabilities of our platform. That’s why we’ve introduced a new demo dataset centered around Spotify. This dataset allows you to dive into advanced features like clusters and dashboards without the need for personal data. While users are restricted from making changes that others can see, you can still explore and create threads to understand how NEXT can work for you. Simply access the demo dataset through the tenant selector and start exploring!

User Experience Refinements 🎉

We’ve made several UX improvements to help you work smarter:

  • Cluster Sorting: You can now sort your clusters by the number of highlights. This option can be more relevant for finding the most insightful data, especially when compared to the default sorting by the most recently created clusters.

  • Consistent Video Playback Speed: Stories now remember your selected video playback speed across all highlights. This small tweak ensures a smoother and more consistent experience when reviewing content.

We're thrilled to bring you the latest updates that our development team has been hard at work on! These improvements are designed to enhance your experience, making it easier and more intuitive to get the most out of our platform. Here’s what’s new this week:

AI-Powered Dashboard Insights 🎉

You can now add prompts directly to your dashboard datasets! Our AI will generate a text interpretation based on the highlights within your dashboard, offering you a concise, insightful summary that answers the main questions your data is trying to address. These AI-generated responses are refreshed every 24 hours, giving you up-to-date interpretations whenever you open your dashboard view. This new feature provides a 360-degree perspective, combining the narrative power of AI with the quantitative insights from your existing charts and data lists.

Explore NEXT with a New Sample Dataset 🎉

We know that not every new user has data ready to explore, and we want to make sure everyone can experience the full capabilities of our platform. That’s why we’ve introduced a new demo dataset centered around Spotify. This dataset allows you to dive into advanced features like clusters and dashboards without the need for personal data. While users are restricted from making changes that others can see, you can still explore and create threads to understand how NEXT can work for you. Simply access the demo dataset through the tenant selector and start exploring!

User Experience Refinements 🎉

We’ve made several UX improvements to help you work smarter:

  • Cluster Sorting: You can now sort your clusters by the number of highlights. This option can be more relevant for finding the most insightful data, especially when compared to the default sorting by the most recently created clusters.

  • Consistent Video Playback Speed: Stories now remember your selected video playback speed across all highlights. This small tweak ensures a smoother and more consistent experience when reviewing content.

UX

Aug 23, 2024

Weekly updates (23 Aug '24)

Weekly updates (23 Aug '24)

Weekly updates (23 Aug '24)

Read more

We're thrilled to share the latest product improvements designed to elevate your experience and boost your productivity. Here’s what’s new this week:

Dashboard Major Upgrade 🎉

The dashboard just got a lot smarter! You can now explore clusters and highlights directly within the context of the dashboard. These clusters and highlights are visually linked to the graph, making it easier to see what matters most. Just change the dimension, and watch as the chips in the lister adjust automatically, complete with updated color coding. Plus, clusters now display the number of highlights, tags, and accounts associated with your current selection. For those who prioritize the freshest insights, you can sort clusters by recency, ensuring that the most recent activity is always front and center.

Reengineered AI Prompt Templates 🎉

Managing AI prompt templates just became a breeze! We’ve reengineered the system to give you greater control and flexibility. Now, you can manage templates individually, reducing the risk of overwriting each other’s work. Changes are saved in real-time, so there’s no need to worry about hitting that save button. And for added convenience, templates are now sorted by date, ensuring a smoother workflow without the hassle of templates jumping around.

Easier AI Response Regeneration 🎉

We’ve made it easier to regenerate AI responses, especially for those moments when a generation stops midway (we’ve all been there in ChatGPT!). The option to regenerate is now right where you need it—front and center—no more digging behind the “rewrite” button.

Recording Library Enhancement 🎉

Navigating your recordings just got simpler. The Recording Library now displays the account associated with each recording, making it easier to understand the context while browsing through your library.

We're thrilled to share the latest product improvements designed to elevate your experience and boost your productivity. Here’s what’s new this week:

Dashboard Major Upgrade 🎉

The dashboard just got a lot smarter! You can now explore clusters and highlights directly within the context of the dashboard. These clusters and highlights are visually linked to the graph, making it easier to see what matters most. Just change the dimension, and watch as the chips in the lister adjust automatically, complete with updated color coding. Plus, clusters now display the number of highlights, tags, and accounts associated with your current selection. For those who prioritize the freshest insights, you can sort clusters by recency, ensuring that the most recent activity is always front and center.

Reengineered AI Prompt Templates 🎉

Managing AI prompt templates just became a breeze! We’ve reengineered the system to give you greater control and flexibility. Now, you can manage templates individually, reducing the risk of overwriting each other’s work. Changes are saved in real-time, so there’s no need to worry about hitting that save button. And for added convenience, templates are now sorted by date, ensuring a smoother workflow without the hassle of templates jumping around.

Easier AI Response Regeneration 🎉

We’ve made it easier to regenerate AI responses, especially for those moments when a generation stops midway (we’ve all been there in ChatGPT!). The option to regenerate is now right where you need it—front and center—no more digging behind the “rewrite” button.

Recording Library Enhancement 🎉

Navigating your recordings just got simpler. The Recording Library now displays the account associated with each recording, making it easier to understand the context while browsing through your library.

We're thrilled to share the latest product improvements designed to elevate your experience and boost your productivity. Here’s what’s new this week:

Dashboard Major Upgrade 🎉

The dashboard just got a lot smarter! You can now explore clusters and highlights directly within the context of the dashboard. These clusters and highlights are visually linked to the graph, making it easier to see what matters most. Just change the dimension, and watch as the chips in the lister adjust automatically, complete with updated color coding. Plus, clusters now display the number of highlights, tags, and accounts associated with your current selection. For those who prioritize the freshest insights, you can sort clusters by recency, ensuring that the most recent activity is always front and center.

Reengineered AI Prompt Templates 🎉

Managing AI prompt templates just became a breeze! We’ve reengineered the system to give you greater control and flexibility. Now, you can manage templates individually, reducing the risk of overwriting each other’s work. Changes are saved in real-time, so there’s no need to worry about hitting that save button. And for added convenience, templates are now sorted by date, ensuring a smoother workflow without the hassle of templates jumping around.

Easier AI Response Regeneration 🎉

We’ve made it easier to regenerate AI responses, especially for those moments when a generation stops midway (we’ve all been there in ChatGPT!). The option to regenerate is now right where you need it—front and center—no more digging behind the “rewrite” button.

Recording Library Enhancement 🎉

Navigating your recordings just got simpler. The Recording Library now displays the account associated with each recording, making it easier to understand the context while browsing through your library.

UX

Aug 16, 2024

Weekly updates (16 Aug '24)

Weekly updates (16 Aug '24)

Weekly updates (16 Aug '24)

Read more

We're thrilled to share some fantastic updates that will make your experience with our platform even more seamless and efficient. Our development team has been hard at work, and we're excited to introduce these new improvements:

Improved Highlight Table Accessibility 🎉

We've made a significant improvement to the highlight table. Previously, quick actions would sometimes obscure the text, making it difficult to copy or paste content. Now, these quick actions only appear on hover and are neatly positioned between rows, ensuring that your content is always accessible and easy to interact with.

Bulk Assign Accounts to Recordings 🎉

Managing your recordings just got a whole lot easier! You can now assign accounts to multiple recordings in one go. This enhancement is especially useful for users who are unable to integrate their CRMs into NEXT, making your workflow smoother and more efficient.

Unlimited Teamspaces 🎉

Collaboration knows no bounds with our latest update! We've removed the cap on the number of teamspaces a user can join. Previously, you were limited to around 80 teamspaces, but now you can join as many as you need, making teamwork across projects more flexible and limitless.

We're thrilled to share some fantastic updates that will make your experience with our platform even more seamless and efficient. Our development team has been hard at work, and we're excited to introduce these new improvements:

Improved Highlight Table Accessibility 🎉

We've made a significant improvement to the highlight table. Previously, quick actions would sometimes obscure the text, making it difficult to copy or paste content. Now, these quick actions only appear on hover and are neatly positioned between rows, ensuring that your content is always accessible and easy to interact with.

Bulk Assign Accounts to Recordings 🎉

Managing your recordings just got a whole lot easier! You can now assign accounts to multiple recordings in one go. This enhancement is especially useful for users who are unable to integrate their CRMs into NEXT, making your workflow smoother and more efficient.

Unlimited Teamspaces 🎉

Collaboration knows no bounds with our latest update! We've removed the cap on the number of teamspaces a user can join. Previously, you were limited to around 80 teamspaces, but now you can join as many as you need, making teamwork across projects more flexible and limitless.

We're thrilled to share some fantastic updates that will make your experience with our platform even more seamless and efficient. Our development team has been hard at work, and we're excited to introduce these new improvements:

Improved Highlight Table Accessibility 🎉

We've made a significant improvement to the highlight table. Previously, quick actions would sometimes obscure the text, making it difficult to copy or paste content. Now, these quick actions only appear on hover and are neatly positioned between rows, ensuring that your content is always accessible and easy to interact with.

Bulk Assign Accounts to Recordings 🎉

Managing your recordings just got a whole lot easier! You can now assign accounts to multiple recordings in one go. This enhancement is especially useful for users who are unable to integrate their CRMs into NEXT, making your workflow smoother and more efficient.

Unlimited Teamspaces 🎉

Collaboration knows no bounds with our latest update! We've removed the cap on the number of teamspaces a user can join. Previously, you were limited to around 80 teamspaces, but now you can join as many as you need, making teamwork across projects more flexible and limitless.

UX

Aug 9, 2024

Weekly updates (9 Aug '24)

Weekly updates (9 Aug '24)

Weekly updates (9 Aug '24)

Read more

We're thrilled to share the latest round of product improvements designed to enhance your workflow and make your experience even smoother. Our development team has been hard at work, and we're excited to highlight the key updates from this week:

Streamlined Tagging Experience 🎉

We've introduced several UX enhancements to make manual tagging of highlights faster and more intuitive, especially for teams managing a large number of tags:

  • Add/remove multiple highlights: You’ll now see whether all, some, or none of the selected highlights have a particular tag, making it easier to manage and update your tags.

  • Group highlights: Tags are now grouped by category (e.g., all competitor tags together) and sorted alphabetically, simplifying your search.

  • Scalable tag display: The tags you’ve already selected now appear at the top of the tagging popup, making them easier to find and adjust.

Enhanced Search Functionality 🎉

Our search feature has undergone a total overhaul, making it faster and more powerful. Most notable, you can now search within specific fields using syntax like "tag:" or "creator:", giving you more control over your search results.

AI-Powered Cluster Matching 🎉

We’ve added a new feature that allows you to limit which highlights the AI should consider when adding them to clusters. For example, you can now ensure that “Enhancement request” clusters only include “Enhancement” highlights. This customization applies automatically to all AI-generated clusters, both new and existing.

Compact Recording Player 🎉

To improve your experience when working with recordings, we've introduced a compact recording player on the recording page. By default, more of the transcript is now visible, making it easier to work with on smaller screens. Don’t worry, you can still maximize the video player if needed.

Pinned Charts for Quick Access 🎉

Navigating through multiple charts just got easier with our new pinning feature. You can now pin specific charts to your overview page, ensuring that your most relevant data is always front and center. Simply click the pin icon on any chart card, and it will be there waiting for you every time you visit your overview.

Mass Upload Text Data via CSV 🎉

We’ve made it easier than ever to get your data into the platform, even without standard integrations:

Users can now mass upload text data via CSV files. Each row in the CSV needs just two columns: title and text. NEXT will then convert each row into a recording, making it incredibly simple to import data, even if your IT department can’t set up an integration.

We're thrilled to share the latest round of product improvements designed to enhance your workflow and make your experience even smoother. Our development team has been hard at work, and we're excited to highlight the key updates from this week:

Streamlined Tagging Experience 🎉

We've introduced several UX enhancements to make manual tagging of highlights faster and more intuitive, especially for teams managing a large number of tags:

  • Add/remove multiple highlights: You’ll now see whether all, some, or none of the selected highlights have a particular tag, making it easier to manage and update your tags.

  • Group highlights: Tags are now grouped by category (e.g., all competitor tags together) and sorted alphabetically, simplifying your search.

  • Scalable tag display: The tags you’ve already selected now appear at the top of the tagging popup, making them easier to find and adjust.

Enhanced Search Functionality 🎉

Our search feature has undergone a total overhaul, making it faster and more powerful. Most notable, you can now search within specific fields using syntax like "tag:" or "creator:", giving you more control over your search results.

AI-Powered Cluster Matching 🎉

We’ve added a new feature that allows you to limit which highlights the AI should consider when adding them to clusters. For example, you can now ensure that “Enhancement request” clusters only include “Enhancement” highlights. This customization applies automatically to all AI-generated clusters, both new and existing.

Compact Recording Player 🎉

To improve your experience when working with recordings, we've introduced a compact recording player on the recording page. By default, more of the transcript is now visible, making it easier to work with on smaller screens. Don’t worry, you can still maximize the video player if needed.

Pinned Charts for Quick Access 🎉

Navigating through multiple charts just got easier with our new pinning feature. You can now pin specific charts to your overview page, ensuring that your most relevant data is always front and center. Simply click the pin icon on any chart card, and it will be there waiting for you every time you visit your overview.

Mass Upload Text Data via CSV 🎉

We’ve made it easier than ever to get your data into the platform, even without standard integrations:

Users can now mass upload text data via CSV files. Each row in the CSV needs just two columns: title and text. NEXT will then convert each row into a recording, making it incredibly simple to import data, even if your IT department can’t set up an integration.

We're thrilled to share the latest round of product improvements designed to enhance your workflow and make your experience even smoother. Our development team has been hard at work, and we're excited to highlight the key updates from this week:

Streamlined Tagging Experience 🎉

We've introduced several UX enhancements to make manual tagging of highlights faster and more intuitive, especially for teams managing a large number of tags:

  • Add/remove multiple highlights: You’ll now see whether all, some, or none of the selected highlights have a particular tag, making it easier to manage and update your tags.

  • Group highlights: Tags are now grouped by category (e.g., all competitor tags together) and sorted alphabetically, simplifying your search.

  • Scalable tag display: The tags you’ve already selected now appear at the top of the tagging popup, making them easier to find and adjust.

Enhanced Search Functionality 🎉

Our search feature has undergone a total overhaul, making it faster and more powerful. Most notable, you can now search within specific fields using syntax like "tag:" or "creator:", giving you more control over your search results.

AI-Powered Cluster Matching 🎉

We’ve added a new feature that allows you to limit which highlights the AI should consider when adding them to clusters. For example, you can now ensure that “Enhancement request” clusters only include “Enhancement” highlights. This customization applies automatically to all AI-generated clusters, both new and existing.

Compact Recording Player 🎉

To improve your experience when working with recordings, we've introduced a compact recording player on the recording page. By default, more of the transcript is now visible, making it easier to work with on smaller screens. Don’t worry, you can still maximize the video player if needed.

Pinned Charts for Quick Access 🎉

Navigating through multiple charts just got easier with our new pinning feature. You can now pin specific charts to your overview page, ensuring that your most relevant data is always front and center. Simply click the pin icon on any chart card, and it will be there waiting for you every time you visit your overview.

Mass Upload Text Data via CSV 🎉

We’ve made it easier than ever to get your data into the platform, even without standard integrations:

Users can now mass upload text data via CSV files. Each row in the CSV needs just two columns: title and text. NEXT will then convert each row into a recording, making it incredibly simple to import data, even if your IT department can’t set up an integration.

AI

Aug 2, 2024

Weekly updates (2 Aug '24)

Weekly updates (2 Aug '24)

Weekly updates (2 Aug '24)

Read more

We're excited to share the latest enhancements to NEXT AI, designed to make your workflow smoother and more efficient. Our development team has been hard at work, and we've got some fantastic updates to unveil. Here's a quick rundown of what's new:

Automatic Highlight Clustering 🎉

With our new AI-driven feature, highlights will be automatically added to relevant clusters in near real-time. Once you activate AI highlights for a cluster, NEXT AI will analyze new highlights and add them to the appropriate clusters, even if they overlap. This ensures your data is organized seamlessly, without any extra effort on your part.

Enhanced Tagging Experience 🎉

Tagging highlights just got a lot easier! The tag popup now provides clearer instructions and allows for multiple tag selections at once. You'll also have direct access to tag management, making it simpler to edit tags. Plus, the popup shows currently selected tags, so you can easily remove them if needed. We've also decluttered the interface, removing unnecessary popups and preventing accidental tag creation.

Improved Search Quality for EU Customers 🎉

We're thrilled to announce an upgrade to our search capabilities for our EU-based users. Thanks to Microsoft's support for the improved embedding model (large-3) in Sweden, all our customers can now enjoy better search results in the Highlight Library and Threads. This enhancement brings a more efficient and accurate search experience to everyone.

Cleaner Highlight Cards 🎉

Navigating your Highlight Library is now more intuitive. Highlight titles have freed up space on the cards, which now display the linked account prominently. Shorter titles also show part of the highlight description, inviting users to click and learn more. We've minimized visual clutter by making placeholders less prominent, ensuring a cleaner and more user-friendly interface.

Pin Your Favorite Charts 🎉

We've introduced the ability to pin specific charts to your overview page, making it easier to access the data that matters most to you. Whether it's accounts, highlight types, or other tag groups, you can now pin the charts you need. This feature is perfect for teams with specific data needs, ensuring your dashboard is always relevant and up-to-date.

Feel free to reach out with any feedback or questions. We're here to help you make the most out of NEXT!

We're excited to share the latest enhancements to NEXT AI, designed to make your workflow smoother and more efficient. Our development team has been hard at work, and we've got some fantastic updates to unveil. Here's a quick rundown of what's new:

Automatic Highlight Clustering 🎉

With our new AI-driven feature, highlights will be automatically added to relevant clusters in near real-time. Once you activate AI highlights for a cluster, NEXT AI will analyze new highlights and add them to the appropriate clusters, even if they overlap. This ensures your data is organized seamlessly, without any extra effort on your part.

Enhanced Tagging Experience 🎉

Tagging highlights just got a lot easier! The tag popup now provides clearer instructions and allows for multiple tag selections at once. You'll also have direct access to tag management, making it simpler to edit tags. Plus, the popup shows currently selected tags, so you can easily remove them if needed. We've also decluttered the interface, removing unnecessary popups and preventing accidental tag creation.

Improved Search Quality for EU Customers 🎉

We're thrilled to announce an upgrade to our search capabilities for our EU-based users. Thanks to Microsoft's support for the improved embedding model (large-3) in Sweden, all our customers can now enjoy better search results in the Highlight Library and Threads. This enhancement brings a more efficient and accurate search experience to everyone.

Cleaner Highlight Cards 🎉

Navigating your Highlight Library is now more intuitive. Highlight titles have freed up space on the cards, which now display the linked account prominently. Shorter titles also show part of the highlight description, inviting users to click and learn more. We've minimized visual clutter by making placeholders less prominent, ensuring a cleaner and more user-friendly interface.

Pin Your Favorite Charts 🎉

We've introduced the ability to pin specific charts to your overview page, making it easier to access the data that matters most to you. Whether it's accounts, highlight types, or other tag groups, you can now pin the charts you need. This feature is perfect for teams with specific data needs, ensuring your dashboard is always relevant and up-to-date.

Feel free to reach out with any feedback or questions. We're here to help you make the most out of NEXT!

We're excited to share the latest enhancements to NEXT AI, designed to make your workflow smoother and more efficient. Our development team has been hard at work, and we've got some fantastic updates to unveil. Here's a quick rundown of what's new:

Automatic Highlight Clustering 🎉

With our new AI-driven feature, highlights will be automatically added to relevant clusters in near real-time. Once you activate AI highlights for a cluster, NEXT AI will analyze new highlights and add them to the appropriate clusters, even if they overlap. This ensures your data is organized seamlessly, without any extra effort on your part.

Enhanced Tagging Experience 🎉

Tagging highlights just got a lot easier! The tag popup now provides clearer instructions and allows for multiple tag selections at once. You'll also have direct access to tag management, making it simpler to edit tags. Plus, the popup shows currently selected tags, so you can easily remove them if needed. We've also decluttered the interface, removing unnecessary popups and preventing accidental tag creation.

Improved Search Quality for EU Customers 🎉

We're thrilled to announce an upgrade to our search capabilities for our EU-based users. Thanks to Microsoft's support for the improved embedding model (large-3) in Sweden, all our customers can now enjoy better search results in the Highlight Library and Threads. This enhancement brings a more efficient and accurate search experience to everyone.

Cleaner Highlight Cards 🎉

Navigating your Highlight Library is now more intuitive. Highlight titles have freed up space on the cards, which now display the linked account prominently. Shorter titles also show part of the highlight description, inviting users to click and learn more. We've minimized visual clutter by making placeholders less prominent, ensuring a cleaner and more user-friendly interface.

Pin Your Favorite Charts 🎉

We've introduced the ability to pin specific charts to your overview page, making it easier to access the data that matters most to you. Whether it's accounts, highlight types, or other tag groups, you can now pin the charts you need. This feature is perfect for teams with specific data needs, ensuring your dashboard is always relevant and up-to-date.

Feel free to reach out with any feedback or questions. We're here to help you make the most out of NEXT!

UX

Jul 26, 2024

Weekly updates (26 Jul '24)

Weekly updates (26 Jul '24)

Weekly updates (26 Jul '24)

Read more

We’re thrilled to share some fantastic updates our development team has rolled out over the past week. These improvements are designed to make your experience smoother and more efficient. Here’s what’s new:

Centralized Tag Configuration 🎉

We’ve centralized the tag configuration in the Settings Dialog for easier management. Previously, tags were intended to function like Twitter hashtags, but our users primarily adopt one of two approaches: creating a central taxonomy upfront or relying solely on AI-assigned tags. The new centralized system accommodates both patterns seamlessly. Access the tag configurations by opening the Settings Dialog and navigating to “Project > Tags.” You can also access it by clicking on any tag in an editable context.

AI-Powered Highlight Classification 🎉

Our AI now automatically classifies new highlights, identifying whether they represent a User Pain or a Product Enhancement. This means more accurate tagging and better organization. The AI-assigned tags are fully customizable—you can rename them, change their colors, and search and filter based on these tags in both the Highlight Library and Threads.

Auto-Tagging Based on Search Terms 🎉

Now you can set up tags that automatically apply based on search terms. For instance, create tags for your competitors, and any highlight mentioning a competitor will be tagged accordingly. This feature is lightning-fast and cost-effective, working not just for new highlights but also retroactively for all existing ones. Configure your search terms in the Settings Dialog under Tags, and watch the magic happen in less than 30 seconds.

We’re thrilled to share some fantastic updates our development team has rolled out over the past week. These improvements are designed to make your experience smoother and more efficient. Here’s what’s new:

Centralized Tag Configuration 🎉

We’ve centralized the tag configuration in the Settings Dialog for easier management. Previously, tags were intended to function like Twitter hashtags, but our users primarily adopt one of two approaches: creating a central taxonomy upfront or relying solely on AI-assigned tags. The new centralized system accommodates both patterns seamlessly. Access the tag configurations by opening the Settings Dialog and navigating to “Project > Tags.” You can also access it by clicking on any tag in an editable context.

AI-Powered Highlight Classification 🎉

Our AI now automatically classifies new highlights, identifying whether they represent a User Pain or a Product Enhancement. This means more accurate tagging and better organization. The AI-assigned tags are fully customizable—you can rename them, change their colors, and search and filter based on these tags in both the Highlight Library and Threads.

Auto-Tagging Based on Search Terms 🎉

Now you can set up tags that automatically apply based on search terms. For instance, create tags for your competitors, and any highlight mentioning a competitor will be tagged accordingly. This feature is lightning-fast and cost-effective, working not just for new highlights but also retroactively for all existing ones. Configure your search terms in the Settings Dialog under Tags, and watch the magic happen in less than 30 seconds.

We’re thrilled to share some fantastic updates our development team has rolled out over the past week. These improvements are designed to make your experience smoother and more efficient. Here’s what’s new:

Centralized Tag Configuration 🎉

We’ve centralized the tag configuration in the Settings Dialog for easier management. Previously, tags were intended to function like Twitter hashtags, but our users primarily adopt one of two approaches: creating a central taxonomy upfront or relying solely on AI-assigned tags. The new centralized system accommodates both patterns seamlessly. Access the tag configurations by opening the Settings Dialog and navigating to “Project > Tags.” You can also access it by clicking on any tag in an editable context.

AI-Powered Highlight Classification 🎉

Our AI now automatically classifies new highlights, identifying whether they represent a User Pain or a Product Enhancement. This means more accurate tagging and better organization. The AI-assigned tags are fully customizable—you can rename them, change their colors, and search and filter based on these tags in both the Highlight Library and Threads.

Auto-Tagging Based on Search Terms 🎉

Now you can set up tags that automatically apply based on search terms. For instance, create tags for your competitors, and any highlight mentioning a competitor will be tagged accordingly. This feature is lightning-fast and cost-effective, working not just for new highlights but also retroactively for all existing ones. Configure your search terms in the Settings Dialog under Tags, and watch the magic happen in less than 30 seconds.

UX

Jul 19, 2024

Weekly updates (19 Jul '24)

Weekly updates (19 Jul '24)

Weekly updates (19 Jul '24)

Read more

We're thrilled to bring you the latest product updates from our development team. This week's improvements are all about making your experience more intuitive and efficient. Here's what's new:

Redesigned Highlights Table Layout 🎉

We've completely revamped the highlights table layout to enhance readability and usability:

  • Optimized for Reading: The new table layout allows you to easily scan through numerous highlights, complementing the media-focused gallery view.

  • Improve media support: With ample space for highlight titles and descriptions, watching clips is now as simple as clicking on a thumbnail.

  • Streamlined Secondary Data: Tags, accounts, creators, and transcripts are still available but less prominent, ensuring a cleaner look.

  • Customization at Your Fingertips: Tailor the table to your needs by hiding less important columns, pinning crucial ones, or rearranging the layout.

Revamped Threads Page 🎉

Our Threads page has undergone significant improvements for a more seamless navigation experience:

  • Integrated Meta Data: Thread meta data (creator, date, etc.) is now part of the navigation, reducing the chance of missing important information.

  • Cleaner UI: We display only the most relevant data, avoiding unnecessary details like indicating the user as the thread creator (since this is usually the case).

  • Simplified Sharing: Sharing a thread is now a straightforward toggle, aligning better with user expectations.

  • Improved Filtering: The previous "Personal" vs. "Team" split was confusing. Now, filters are simply “All” and “Only my threads,” providing a more intuitive separation.

  • Hide Unwanted Threads: If the thread list feels overwhelming, you can now hide threads with a single click.

Automated Label Management 🎉

Managing labels just got easier! No need to manually manage labels on a centralized screen anymore. All labels used, even just once, will be automatically suggested across overview pages, recording pages, and max labeling.

We're thrilled to bring you the latest product updates from our development team. This week's improvements are all about making your experience more intuitive and efficient. Here's what's new:

Redesigned Highlights Table Layout 🎉

We've completely revamped the highlights table layout to enhance readability and usability:

  • Optimized for Reading: The new table layout allows you to easily scan through numerous highlights, complementing the media-focused gallery view.

  • Improve media support: With ample space for highlight titles and descriptions, watching clips is now as simple as clicking on a thumbnail.

  • Streamlined Secondary Data: Tags, accounts, creators, and transcripts are still available but less prominent, ensuring a cleaner look.

  • Customization at Your Fingertips: Tailor the table to your needs by hiding less important columns, pinning crucial ones, or rearranging the layout.

Revamped Threads Page 🎉

Our Threads page has undergone significant improvements for a more seamless navigation experience:

  • Integrated Meta Data: Thread meta data (creator, date, etc.) is now part of the navigation, reducing the chance of missing important information.

  • Cleaner UI: We display only the most relevant data, avoiding unnecessary details like indicating the user as the thread creator (since this is usually the case).

  • Simplified Sharing: Sharing a thread is now a straightforward toggle, aligning better with user expectations.

  • Improved Filtering: The previous "Personal" vs. "Team" split was confusing. Now, filters are simply “All” and “Only my threads,” providing a more intuitive separation.

  • Hide Unwanted Threads: If the thread list feels overwhelming, you can now hide threads with a single click.

Automated Label Management 🎉

Managing labels just got easier! No need to manually manage labels on a centralized screen anymore. All labels used, even just once, will be automatically suggested across overview pages, recording pages, and max labeling.

We're thrilled to bring you the latest product updates from our development team. This week's improvements are all about making your experience more intuitive and efficient. Here's what's new:

Redesigned Highlights Table Layout 🎉

We've completely revamped the highlights table layout to enhance readability and usability:

  • Optimized for Reading: The new table layout allows you to easily scan through numerous highlights, complementing the media-focused gallery view.

  • Improve media support: With ample space for highlight titles and descriptions, watching clips is now as simple as clicking on a thumbnail.

  • Streamlined Secondary Data: Tags, accounts, creators, and transcripts are still available but less prominent, ensuring a cleaner look.

  • Customization at Your Fingertips: Tailor the table to your needs by hiding less important columns, pinning crucial ones, or rearranging the layout.

Revamped Threads Page 🎉

Our Threads page has undergone significant improvements for a more seamless navigation experience:

  • Integrated Meta Data: Thread meta data (creator, date, etc.) is now part of the navigation, reducing the chance of missing important information.

  • Cleaner UI: We display only the most relevant data, avoiding unnecessary details like indicating the user as the thread creator (since this is usually the case).

  • Simplified Sharing: Sharing a thread is now a straightforward toggle, aligning better with user expectations.

  • Improved Filtering: The previous "Personal" vs. "Team" split was confusing. Now, filters are simply “All” and “Only my threads,” providing a more intuitive separation.

  • Hide Unwanted Threads: If the thread list feels overwhelming, you can now hide threads with a single click.

Automated Label Management 🎉

Managing labels just got easier! No need to manually manage labels on a centralized screen anymore. All labels used, even just once, will be automatically suggested across overview pages, recording pages, and max labeling.

UX

Jul 12, 2024

Weekly updates (12 Jul '24)

Weekly updates (12 Jul '24)

Weekly updates (12 Jul '24)

Read more

We're thrilled to share some exciting updates we've rolled out over the past week to make your experience with NEXT even better. Here’s a quick rundown of what’s new:

Seamless Navigation from Header 🎉

We've integrated the top-level navigation directly into the teamspace header. Now, you can effortlessly switch between teamspaces, workspaces, invite colleagues, and upload new recordings—all without leaving the page. Say goodbye to hidden drawers and hello to a more streamlined workflow!

Continuous Accounts Import with Jiminny 🎉

We're enhancing our integration with Jiminny to ensure your account information is always up to date. Whenever a new call is received from Jiminny, we automatically create new accounts or update existing ones with the latest details. This means you’ll have the most accurate information at your fingertips, allowing you to better analyze and manage your data.

Refreshed Chips Design 🎉

Our design team has been hard at work updating the chips design. The new look offers better alignment of content, with adjustments to icon sizes, paddings, and borders. This subtle but significant improvement enhances the visual consistency and usability of our interface.

Improved Library Placeholders 🎉

We've made the Library placeholder more intuitive by reflecting the layout of the selected view. Previously, the loading skeleton always showed a grid layout, which could be confusing if you were expecting an overview, table, or kanban view. Now, the placeholder mirrors the actual layout, providing a clearer and more cohesive loading experience.

Stay tuned for more updates, and as always, we appreciate your feedback.

Happy exploring!

We're thrilled to share some exciting updates we've rolled out over the past week to make your experience with NEXT even better. Here’s a quick rundown of what’s new:

Seamless Navigation from Header 🎉

We've integrated the top-level navigation directly into the teamspace header. Now, you can effortlessly switch between teamspaces, workspaces, invite colleagues, and upload new recordings—all without leaving the page. Say goodbye to hidden drawers and hello to a more streamlined workflow!

Continuous Accounts Import with Jiminny 🎉

We're enhancing our integration with Jiminny to ensure your account information is always up to date. Whenever a new call is received from Jiminny, we automatically create new accounts or update existing ones with the latest details. This means you’ll have the most accurate information at your fingertips, allowing you to better analyze and manage your data.

Refreshed Chips Design 🎉

Our design team has been hard at work updating the chips design. The new look offers better alignment of content, with adjustments to icon sizes, paddings, and borders. This subtle but significant improvement enhances the visual consistency and usability of our interface.

Improved Library Placeholders 🎉

We've made the Library placeholder more intuitive by reflecting the layout of the selected view. Previously, the loading skeleton always showed a grid layout, which could be confusing if you were expecting an overview, table, or kanban view. Now, the placeholder mirrors the actual layout, providing a clearer and more cohesive loading experience.

Stay tuned for more updates, and as always, we appreciate your feedback.

Happy exploring!

We're thrilled to share some exciting updates we've rolled out over the past week to make your experience with NEXT even better. Here’s a quick rundown of what’s new:

Seamless Navigation from Header 🎉

We've integrated the top-level navigation directly into the teamspace header. Now, you can effortlessly switch between teamspaces, workspaces, invite colleagues, and upload new recordings—all without leaving the page. Say goodbye to hidden drawers and hello to a more streamlined workflow!

Continuous Accounts Import with Jiminny 🎉

We're enhancing our integration with Jiminny to ensure your account information is always up to date. Whenever a new call is received from Jiminny, we automatically create new accounts or update existing ones with the latest details. This means you’ll have the most accurate information at your fingertips, allowing you to better analyze and manage your data.

Refreshed Chips Design 🎉

Our design team has been hard at work updating the chips design. The new look offers better alignment of content, with adjustments to icon sizes, paddings, and borders. This subtle but significant improvement enhances the visual consistency and usability of our interface.

Improved Library Placeholders 🎉

We've made the Library placeholder more intuitive by reflecting the layout of the selected view. Previously, the loading skeleton always showed a grid layout, which could be confusing if you were expecting an overview, table, or kanban view. Now, the placeholder mirrors the actual layout, providing a clearer and more cohesive loading experience.

Stay tuned for more updates, and as always, we appreciate your feedback.

Happy exploring!

UX

Jul 5, 2024

Weekly updates (5 Jul '24)

Weekly updates (5 Jul '24)

Weekly updates (5 Jul '24)

Read more

We're thrilled to share the latest enhancements we've rolled out this week. Our development team has been hard at work, and we've implemented several updates to make your experience even better. Here's a quick rundown of what's new:

Improved Recording Dates 🎉

We've made a significant change to how recording dates are handled. Now, NEXT uses the date when the recording was actually created, not when it was uploaded. This means that you get more meaningful insights by knowing exactly when a user expressed their opinion. For example, if a five-year-old user interview was uploaded yesterday, it will reflect the original date, providing better historical context without skewing current analysis. This update also applies to highlights, ensuring they show the accurate date of user comments.

Keep in mind:

  • Browsers only allow access to the last modification date, not the file creation date. Usually, these dates are the same, but they might differ if the video was post-processed.

  • We’ve ensured that newly uploaded files are still easily accessible by sorting the Recording Library by upload date.

Enhanced View Management 🎉

We’ve revamped the navigation to give more space to view names. With the increased use of views, we realized longer view names were getting cut off. Now, you can see the full names of your views, making it easier to navigate and manage them.

Additionally, users can now change the order of views. By default, new views will appear at the top until you choose to reorder them. This flexibility helps you organize your teamspace to fit your workflow better.

Retranscribe and Recreate AI Highlights 🎉

All users in enterprise workspaces now have the ability to retranscribe recordings and recreate AI highlights. This feature allows you to adjust transcription settings, such as the dictionary, or experiment with custom AI prompts for highlight creation. It's a powerful tool to ensure your transcriptions and highlights are as accurate and useful as possible.

We're thrilled to share the latest enhancements we've rolled out this week. Our development team has been hard at work, and we've implemented several updates to make your experience even better. Here's a quick rundown of what's new:

Improved Recording Dates 🎉

We've made a significant change to how recording dates are handled. Now, NEXT uses the date when the recording was actually created, not when it was uploaded. This means that you get more meaningful insights by knowing exactly when a user expressed their opinion. For example, if a five-year-old user interview was uploaded yesterday, it will reflect the original date, providing better historical context without skewing current analysis. This update also applies to highlights, ensuring they show the accurate date of user comments.

Keep in mind:

  • Browsers only allow access to the last modification date, not the file creation date. Usually, these dates are the same, but they might differ if the video was post-processed.

  • We’ve ensured that newly uploaded files are still easily accessible by sorting the Recording Library by upload date.

Enhanced View Management 🎉

We’ve revamped the navigation to give more space to view names. With the increased use of views, we realized longer view names were getting cut off. Now, you can see the full names of your views, making it easier to navigate and manage them.

Additionally, users can now change the order of views. By default, new views will appear at the top until you choose to reorder them. This flexibility helps you organize your teamspace to fit your workflow better.

Retranscribe and Recreate AI Highlights 🎉

All users in enterprise workspaces now have the ability to retranscribe recordings and recreate AI highlights. This feature allows you to adjust transcription settings, such as the dictionary, or experiment with custom AI prompts for highlight creation. It's a powerful tool to ensure your transcriptions and highlights are as accurate and useful as possible.

We're thrilled to share the latest enhancements we've rolled out this week. Our development team has been hard at work, and we've implemented several updates to make your experience even better. Here's a quick rundown of what's new:

Improved Recording Dates 🎉

We've made a significant change to how recording dates are handled. Now, NEXT uses the date when the recording was actually created, not when it was uploaded. This means that you get more meaningful insights by knowing exactly when a user expressed their opinion. For example, if a five-year-old user interview was uploaded yesterday, it will reflect the original date, providing better historical context without skewing current analysis. This update also applies to highlights, ensuring they show the accurate date of user comments.

Keep in mind:

  • Browsers only allow access to the last modification date, not the file creation date. Usually, these dates are the same, but they might differ if the video was post-processed.

  • We’ve ensured that newly uploaded files are still easily accessible by sorting the Recording Library by upload date.

Enhanced View Management 🎉

We’ve revamped the navigation to give more space to view names. With the increased use of views, we realized longer view names were getting cut off. Now, you can see the full names of your views, making it easier to navigate and manage them.

Additionally, users can now change the order of views. By default, new views will appear at the top until you choose to reorder them. This flexibility helps you organize your teamspace to fit your workflow better.

Retranscribe and Recreate AI Highlights 🎉

All users in enterprise workspaces now have the ability to retranscribe recordings and recreate AI highlights. This feature allows you to adjust transcription settings, such as the dictionary, or experiment with custom AI prompts for highlight creation. It's a powerful tool to ensure your transcriptions and highlights are as accurate and useful as possible.

UX

Jun 28, 2024

Weekly updates (28 Jun '24)

Weekly updates (28 Jun '24)

Weekly updates (28 Jun '24)

Read more

We're thrilled to share some fantastic updates from our development team this week. These improvements are designed to make your experience smoother, more intuitive, and ultimately more productive. Let's dive in!

Highlights Take Center Stage 🎉

Our recording page has received a significant upgrade, now focusing primarily on highlights. While most of our highlights are AI-generated, the page previously emphasized the transcript and manual highlights. This has been revamped to give highlights more space, making them easier to scan and read. You can now enjoy the full richness of your content, including complete highlight descriptions.

Enhanced Workspace Selector 🎉

Navigating between multiple workpaces can sometimes be confusing, especially if you're part of various company and test workpaces. We've made this easier by updating the workpace selector. Now, for each workpace, you can see the logo, the number of members, and some member photos. This helps you quickly identify the correct workpace, whether it's your company workspace or a personal test environment.

Additionally, joining other workspaces is now simpler than ever. Just click on [Add a workspace] in the workpace selector to explore and connect with different teams.

Automatic File Type Correction 🎉

We understand the frustration of dealing with corrupt file types. Users had encountered issues with audio files being misidentified as video files. To address this, we've implemented a smart file scan that auto-corrects file types. This feature is highly reliable for common file types like WMA, ensuring your uploads are seamless and hassle-free.

We hope these updates enhance your experience and productivity. Stay tuned for more exciting improvements coming your way!

We're thrilled to share some fantastic updates from our development team this week. These improvements are designed to make your experience smoother, more intuitive, and ultimately more productive. Let's dive in!

Highlights Take Center Stage 🎉

Our recording page has received a significant upgrade, now focusing primarily on highlights. While most of our highlights are AI-generated, the page previously emphasized the transcript and manual highlights. This has been revamped to give highlights more space, making them easier to scan and read. You can now enjoy the full richness of your content, including complete highlight descriptions.

Enhanced Workspace Selector 🎉

Navigating between multiple workpaces can sometimes be confusing, especially if you're part of various company and test workpaces. We've made this easier by updating the workpace selector. Now, for each workpace, you can see the logo, the number of members, and some member photos. This helps you quickly identify the correct workpace, whether it's your company workspace or a personal test environment.

Additionally, joining other workspaces is now simpler than ever. Just click on [Add a workspace] in the workpace selector to explore and connect with different teams.

Automatic File Type Correction 🎉

We understand the frustration of dealing with corrupt file types. Users had encountered issues with audio files being misidentified as video files. To address this, we've implemented a smart file scan that auto-corrects file types. This feature is highly reliable for common file types like WMA, ensuring your uploads are seamless and hassle-free.

We hope these updates enhance your experience and productivity. Stay tuned for more exciting improvements coming your way!

We're thrilled to share some fantastic updates from our development team this week. These improvements are designed to make your experience smoother, more intuitive, and ultimately more productive. Let's dive in!

Highlights Take Center Stage 🎉

Our recording page has received a significant upgrade, now focusing primarily on highlights. While most of our highlights are AI-generated, the page previously emphasized the transcript and manual highlights. This has been revamped to give highlights more space, making them easier to scan and read. You can now enjoy the full richness of your content, including complete highlight descriptions.

Enhanced Workspace Selector 🎉

Navigating between multiple workpaces can sometimes be confusing, especially if you're part of various company and test workpaces. We've made this easier by updating the workpace selector. Now, for each workpace, you can see the logo, the number of members, and some member photos. This helps you quickly identify the correct workpace, whether it's your company workspace or a personal test environment.

Additionally, joining other workspaces is now simpler than ever. Just click on [Add a workspace] in the workpace selector to explore and connect with different teams.

Automatic File Type Correction 🎉

We understand the frustration of dealing with corrupt file types. Users had encountered issues with audio files being misidentified as video files. To address this, we've implemented a smart file scan that auto-corrects file types. This feature is highly reliable for common file types like WMA, ensuring your uploads are seamless and hassle-free.

We hope these updates enhance your experience and productivity. Stay tuned for more exciting improvements coming your way!

UX

Jun 21, 2024

Weekly updates (21 Jun '24)

Weekly updates (21 Jun '24)

Weekly updates (21 Jun '24)

Read more

We’re thrilled to share some fantastic updates from the past week! Our development team has been hard at work to bring you a more streamlined and efficient experience. Here’s what’s new:

Revamped Integration Page

Our integration page has received a major makeover! Now, all integrations—whether personal, teamspace, or tenant—are available on a single page. This makes it easier to access your integrations and helps to explore the extensive range of integrations NEXT offers. Additionally, all importing integrations now offer subscriptions, ensuring a more cohesive configuration experience.

Login With Magic Link and Google

We’ve added more flexibility to our login options! Users can now log in with a magic link and Google/Apple. If you initially created an account via a magic link and later decide to switch to a Google account with the same email, you can now do so seamlessly.

Highlight Context on Recording Page

Navigating the highlights in your recordings just got simpler! Highlights on the Recording Page now display their descriptions, making it easier to understand the context at a glance. We’ve also cleaned up the UI, reducing clutter from secondary actions, so you can fully focus on the content that matters.

Enhanced “Add to Cluster” Dialog

Adding highlights to to clusters is now more scalable and user-friendly! It can handle an "infinite" number of clusters. We’ve enhanced the UX to display not just the cluster name but also the thumbnail, number of highlights, and date. This makes it easier to find the right cluster among hundreds or even thousands.

We hope these improvements enhance your experience and productivity. Stay tuned for more updates and keep exploring all the new features!

We’re thrilled to share some fantastic updates from the past week! Our development team has been hard at work to bring you a more streamlined and efficient experience. Here’s what’s new:

Revamped Integration Page

Our integration page has received a major makeover! Now, all integrations—whether personal, teamspace, or tenant—are available on a single page. This makes it easier to access your integrations and helps to explore the extensive range of integrations NEXT offers. Additionally, all importing integrations now offer subscriptions, ensuring a more cohesive configuration experience.

Login With Magic Link and Google

We’ve added more flexibility to our login options! Users can now log in with a magic link and Google/Apple. If you initially created an account via a magic link and later decide to switch to a Google account with the same email, you can now do so seamlessly.

Highlight Context on Recording Page

Navigating the highlights in your recordings just got simpler! Highlights on the Recording Page now display their descriptions, making it easier to understand the context at a glance. We’ve also cleaned up the UI, reducing clutter from secondary actions, so you can fully focus on the content that matters.

Enhanced “Add to Cluster” Dialog

Adding highlights to to clusters is now more scalable and user-friendly! It can handle an "infinite" number of clusters. We’ve enhanced the UX to display not just the cluster name but also the thumbnail, number of highlights, and date. This makes it easier to find the right cluster among hundreds or even thousands.

We hope these improvements enhance your experience and productivity. Stay tuned for more updates and keep exploring all the new features!

We’re thrilled to share some fantastic updates from the past week! Our development team has been hard at work to bring you a more streamlined and efficient experience. Here’s what’s new:

Revamped Integration Page

Our integration page has received a major makeover! Now, all integrations—whether personal, teamspace, or tenant—are available on a single page. This makes it easier to access your integrations and helps to explore the extensive range of integrations NEXT offers. Additionally, all importing integrations now offer subscriptions, ensuring a more cohesive configuration experience.

Login With Magic Link and Google

We’ve added more flexibility to our login options! Users can now log in with a magic link and Google/Apple. If you initially created an account via a magic link and later decide to switch to a Google account with the same email, you can now do so seamlessly.

Highlight Context on Recording Page

Navigating the highlights in your recordings just got simpler! Highlights on the Recording Page now display their descriptions, making it easier to understand the context at a glance. We’ve also cleaned up the UI, reducing clutter from secondary actions, so you can fully focus on the content that matters.

Enhanced “Add to Cluster” Dialog

Adding highlights to to clusters is now more scalable and user-friendly! It can handle an "infinite" number of clusters. We’ve enhanced the UX to display not just the cluster name but also the thumbnail, number of highlights, and date. This makes it easier to find the right cluster among hundreds or even thousands.

We hope these improvements enhance your experience and productivity. Stay tuned for more updates and keep exploring all the new features!

UX

Jun 14, 2024

Weekly updates (14 Jun '24)

Weekly updates (14 Jun '24)

Weekly updates (14 Jun '24)

Read more

We're thrilled to share some exciting updates that our development team has been working on this past week! These improvements are designed to enhance your experience and make navigating, configuring, and searching within our platform even more intuitive and efficient. Here's what's new:

Centralized Teamspace Navigation

We've revamped the teamspace navigation, moving it to the left side for a more streamlined experience. Now, everything is logically organized into two main sections: Database for raw data and Discovery for building on that data. Additionally, we've separated the analytics view for highlights into its own overview. This change provides a more visual entry into your data, making it easier to find and analyze key insights.

Unified Settings Dialog 🎉

Say goodbye to the hassle of searching across the app to configure your settings. All settings—personal, teamspace, and tenant—are now combined into a single, centralized Settings Dialog. This not only simplifies the process but also aligns the user interface, so you don’t have to learn different settings interfaces. Everything you need is now in one convenient place.

Scalable Search for Clusters

We've upgraded our search functionality to support a much more scalable system for clusters. This enhancement allows for the import of an "unlimited" number of clusters into teamspaces, similar to highlights and recordings. With this improvement, managing large datasets is now more efficient and seamless.

We're constantly working to improve our platform and these updates are just a few of the many enhancements we have planned. Stay tuned for more updates, and as always, we appreciate your feedback!

Happy exploring!

We're thrilled to share some exciting updates that our development team has been working on this past week! These improvements are designed to enhance your experience and make navigating, configuring, and searching within our platform even more intuitive and efficient. Here's what's new:

Centralized Teamspace Navigation

We've revamped the teamspace navigation, moving it to the left side for a more streamlined experience. Now, everything is logically organized into two main sections: Database for raw data and Discovery for building on that data. Additionally, we've separated the analytics view for highlights into its own overview. This change provides a more visual entry into your data, making it easier to find and analyze key insights.

Unified Settings Dialog 🎉

Say goodbye to the hassle of searching across the app to configure your settings. All settings—personal, teamspace, and tenant—are now combined into a single, centralized Settings Dialog. This not only simplifies the process but also aligns the user interface, so you don’t have to learn different settings interfaces. Everything you need is now in one convenient place.

Scalable Search for Clusters

We've upgraded our search functionality to support a much more scalable system for clusters. This enhancement allows for the import of an "unlimited" number of clusters into teamspaces, similar to highlights and recordings. With this improvement, managing large datasets is now more efficient and seamless.

We're constantly working to improve our platform and these updates are just a few of the many enhancements we have planned. Stay tuned for more updates, and as always, we appreciate your feedback!

Happy exploring!

We're thrilled to share some exciting updates that our development team has been working on this past week! These improvements are designed to enhance your experience and make navigating, configuring, and searching within our platform even more intuitive and efficient. Here's what's new:

Centralized Teamspace Navigation

We've revamped the teamspace navigation, moving it to the left side for a more streamlined experience. Now, everything is logically organized into two main sections: Database for raw data and Discovery for building on that data. Additionally, we've separated the analytics view for highlights into its own overview. This change provides a more visual entry into your data, making it easier to find and analyze key insights.

Unified Settings Dialog 🎉

Say goodbye to the hassle of searching across the app to configure your settings. All settings—personal, teamspace, and tenant—are now combined into a single, centralized Settings Dialog. This not only simplifies the process but also aligns the user interface, so you don’t have to learn different settings interfaces. Everything you need is now in one convenient place.

Scalable Search for Clusters

We've upgraded our search functionality to support a much more scalable system for clusters. This enhancement allows for the import of an "unlimited" number of clusters into teamspaces, similar to highlights and recordings. With this improvement, managing large datasets is now more efficient and seamless.

We're constantly working to improve our platform and these updates are just a few of the many enhancements we have planned. Stay tuned for more updates, and as always, we appreciate your feedback!

Happy exploring!

Performance

Jun 7, 2024

Weekly updates (7 Jun '24)

Weekly updates (7 Jun '24)

Weekly updates (7 Jun '24)

Read more

We're thrilled to share some fantastic updates our development team has implemented over the past week. These improvements are designed to enhance your experience, streamline your workflow, and make navigating our platform more intuitive and efficient. Let's dive into the details!

Standardized Data Dialogs

Consistency is key, and we've taken steps to standardize the user interface across various data dialogs. The Highlight Dialog, Cluster Dialog, and Recording Page now have a unified look and offer the same standardized actions such as AI and Share. This uniformity will make it easier for you to learn and navigate our application, providing a seamless user experience.

Scalable Search for Unlimited Recordings

We've significantly upgraded our search functionality to support importing a nearly unlimited amount of recordings into team spaces. This improvement ensures that even large volumes of data load quickly and efficiently. For instance, the page loading time for a large dataset was reduced from approximately 8 seconds to less than 1 second, showcasing the enhanced performance and scalability of our platform.

Happy exploring!

We're thrilled to share some fantastic updates our development team has implemented over the past week. These improvements are designed to enhance your experience, streamline your workflow, and make navigating our platform more intuitive and efficient. Let's dive into the details!

Standardized Data Dialogs

Consistency is key, and we've taken steps to standardize the user interface across various data dialogs. The Highlight Dialog, Cluster Dialog, and Recording Page now have a unified look and offer the same standardized actions such as AI and Share. This uniformity will make it easier for you to learn and navigate our application, providing a seamless user experience.

Scalable Search for Unlimited Recordings

We've significantly upgraded our search functionality to support importing a nearly unlimited amount of recordings into team spaces. This improvement ensures that even large volumes of data load quickly and efficiently. For instance, the page loading time for a large dataset was reduced from approximately 8 seconds to less than 1 second, showcasing the enhanced performance and scalability of our platform.

Happy exploring!

We're thrilled to share some fantastic updates our development team has implemented over the past week. These improvements are designed to enhance your experience, streamline your workflow, and make navigating our platform more intuitive and efficient. Let's dive into the details!

Standardized Data Dialogs

Consistency is key, and we've taken steps to standardize the user interface across various data dialogs. The Highlight Dialog, Cluster Dialog, and Recording Page now have a unified look and offer the same standardized actions such as AI and Share. This uniformity will make it easier for you to learn and navigate our application, providing a seamless user experience.

Scalable Search for Unlimited Recordings

We've significantly upgraded our search functionality to support importing a nearly unlimited amount of recordings into team spaces. This improvement ensures that even large volumes of data load quickly and efficiently. For instance, the page loading time for a large dataset was reduced from approximately 8 seconds to less than 1 second, showcasing the enhanced performance and scalability of our platform.

Happy exploring!

AI

May 31, 2024

Weekly Updates (31 May '24)

Weekly Updates (31 May '24)

Weekly Updates (31 May '24)

Read more

We're thrilled to share the latest product improvements that our development team has implemented over the past week. These updates are designed to make your experience smoother, more intuitive, and ultimately more powerful. Let's dive into what's new!

Introducing the Highlight Analytics Page

The all-new Highlight Analytics page is now live! This page offers a detailed breakdown of your highlights by cluster and by account, making it easier than ever to explore your data. You’ll find featured clusters like "most mentioned," "fastest growing," and "most recent," giving you a seamless entry into data exploration. Whether you're tracking trends or uncovering insights, this new feature is designed to enhance your analytical capabilities.

Snappy Highlight Titles

We've made it easier to scan and understand your highlights with our new AI-generated compact titles. These titles are optimized for quick reading while still providing all the necessary context. This means you can quickly decide which highlights to dive into, saving you time and enhancing your productivity. And when you find something intriguing, you can dive deeper to read detailed context and watch the video clip associated with the highlight.

Smoother Transitions in Story View

We’ve listened to your feedback about the Story View experience. Previously, the immediate transition between videos could be a bit overwhelming. To address this, we've added a 1.5-second break between videos, with a smooth fade-in for the next clip. This small change creates a more relaxed and enjoyable viewing experience.

Stay tuned for more exciting updates in the coming weeks!

We're thrilled to share the latest product improvements that our development team has implemented over the past week. These updates are designed to make your experience smoother, more intuitive, and ultimately more powerful. Let's dive into what's new!

Introducing the Highlight Analytics Page

The all-new Highlight Analytics page is now live! This page offers a detailed breakdown of your highlights by cluster and by account, making it easier than ever to explore your data. You’ll find featured clusters like "most mentioned," "fastest growing," and "most recent," giving you a seamless entry into data exploration. Whether you're tracking trends or uncovering insights, this new feature is designed to enhance your analytical capabilities.

Snappy Highlight Titles

We've made it easier to scan and understand your highlights with our new AI-generated compact titles. These titles are optimized for quick reading while still providing all the necessary context. This means you can quickly decide which highlights to dive into, saving you time and enhancing your productivity. And when you find something intriguing, you can dive deeper to read detailed context and watch the video clip associated with the highlight.

Smoother Transitions in Story View

We’ve listened to your feedback about the Story View experience. Previously, the immediate transition between videos could be a bit overwhelming. To address this, we've added a 1.5-second break between videos, with a smooth fade-in for the next clip. This small change creates a more relaxed and enjoyable viewing experience.

Stay tuned for more exciting updates in the coming weeks!

We're thrilled to share the latest product improvements that our development team has implemented over the past week. These updates are designed to make your experience smoother, more intuitive, and ultimately more powerful. Let's dive into what's new!

Introducing the Highlight Analytics Page

The all-new Highlight Analytics page is now live! This page offers a detailed breakdown of your highlights by cluster and by account, making it easier than ever to explore your data. You’ll find featured clusters like "most mentioned," "fastest growing," and "most recent," giving you a seamless entry into data exploration. Whether you're tracking trends or uncovering insights, this new feature is designed to enhance your analytical capabilities.

Snappy Highlight Titles

We've made it easier to scan and understand your highlights with our new AI-generated compact titles. These titles are optimized for quick reading while still providing all the necessary context. This means you can quickly decide which highlights to dive into, saving you time and enhancing your productivity. And when you find something intriguing, you can dive deeper to read detailed context and watch the video clip associated with the highlight.

Smoother Transitions in Story View

We’ve listened to your feedback about the Story View experience. Previously, the immediate transition between videos could be a bit overwhelming. To address this, we've added a 1.5-second break between videos, with a smooth fade-in for the next clip. This small change creates a more relaxed and enjoyable viewing experience.

Stay tuned for more exciting updates in the coming weeks!

AI

May 19, 2024

GTP-4o is now available

GTP-4o is now available

GTP-4o is now available

Read more

GTP-4o is now available to all NEXT workspaces - including Free (yeah! 🙌 ), Business, and Enterprise tiers.

It's faster. It's smarter. And ...

It offers image/audio/video capabilities that'll accelerate opportunities further setting NEXT apart in the product discovery market.

At NEXT, we're building an AI-first company that bets on the next AI model being really good. Every time. And we've designed NEXT to amplify every bit of performance we get from the foundational models into game-changing capabilities that let product teams bring ever-increasing levels of customer empathy into every product decision.

GTP-4o is now available to all NEXT workspaces - including Free (yeah! 🙌 ), Business, and Enterprise tiers.

It's faster. It's smarter. And ...

It offers image/audio/video capabilities that'll accelerate opportunities further setting NEXT apart in the product discovery market.

At NEXT, we're building an AI-first company that bets on the next AI model being really good. Every time. And we've designed NEXT to amplify every bit of performance we get from the foundational models into game-changing capabilities that let product teams bring ever-increasing levels of customer empathy into every product decision.

GTP-4o is now available to all NEXT workspaces - including Free (yeah! 🙌 ), Business, and Enterprise tiers.

It's faster. It's smarter. And ...

It offers image/audio/video capabilities that'll accelerate opportunities further setting NEXT apart in the product discovery market.

At NEXT, we're building an AI-first company that bets on the next AI model being really good. Every time. And we've designed NEXT to amplify every bit of performance we get from the foundational models into game-changing capabilities that let product teams bring ever-increasing levels of customer empathy into every product decision.

AI

Mar 6, 2024

Focus AI threads

Focus AI threads

Focus AI threads

Read more

Focus is your new superpower in threads 💪

Narrow down, filter, and refine the sources you're using in threads for better and more context-aware responses.

You can focus threads by the:

👤 Publishers(s) of recoding(s) or highlight(s) you want to prompt
⏰ Time range(s) you want to prompt
#️⃣ Tag(s) you want to prompt
✨ natural language search term(s)

When using focus, the entire thread will be narrowed to your set filters.

Focus is your new superpower in threads 💪

Narrow down, filter, and refine the sources you're using in threads for better and more context-aware responses.

You can focus threads by the:

👤 Publishers(s) of recoding(s) or highlight(s) you want to prompt
⏰ Time range(s) you want to prompt
#️⃣ Tag(s) you want to prompt
✨ natural language search term(s)

When using focus, the entire thread will be narrowed to your set filters.

Focus is your new superpower in threads 💪

Narrow down, filter, and refine the sources you're using in threads for better and more context-aware responses.

You can focus threads by the:

👤 Publishers(s) of recoding(s) or highlight(s) you want to prompt
⏰ Time range(s) you want to prompt
#️⃣ Tag(s) you want to prompt
✨ natural language search term(s)

When using focus, the entire thread will be narrowed to your set filters.

Integrations

Mar 4, 2024

Slack meet NEXT

Slack meet NEXT

Slack meet NEXT

Read more

We're announcing the most consistently demanded integration for NEXT - Slack! And, it's here - Whaoooo.

You can now send to Slack:

📽 Highlights
✨ Threats
🗂 Clusters

And your team can watch highlights, threads, and clusters 👉 inline 👈 directly in Slack and keep up with the latest customer insights and trends.

Thanks to amazing products like Slack and Zapier, the market has evolved to not only requests integrations, but demand those integrations as a critical component of the workflow. Early stage companies, like NEXT, are not given a pass here.

And so, a bit more on the long term vision. Imagine if every Friday at 10am you get a video-DM in Slack highlighting the latest customer insights and trends on a topics of interest. And what if everyone in your org could set up their own Slack DMs covering their respective topics of interest 🤯

Stay tuned ...

We're announcing the most consistently demanded integration for NEXT - Slack! And, it's here - Whaoooo.

You can now send to Slack:

📽 Highlights
✨ Threats
🗂 Clusters

And your team can watch highlights, threads, and clusters 👉 inline 👈 directly in Slack and keep up with the latest customer insights and trends.

Thanks to amazing products like Slack and Zapier, the market has evolved to not only requests integrations, but demand those integrations as a critical component of the workflow. Early stage companies, like NEXT, are not given a pass here.

And so, a bit more on the long term vision. Imagine if every Friday at 10am you get a video-DM in Slack highlighting the latest customer insights and trends on a topics of interest. And what if everyone in your org could set up their own Slack DMs covering their respective topics of interest 🤯

Stay tuned ...

We're announcing the most consistently demanded integration for NEXT - Slack! And, it's here - Whaoooo.

You can now send to Slack:

📽 Highlights
✨ Threats
🗂 Clusters

And your team can watch highlights, threads, and clusters 👉 inline 👈 directly in Slack and keep up with the latest customer insights and trends.

Thanks to amazing products like Slack and Zapier, the market has evolved to not only requests integrations, but demand those integrations as a critical component of the workflow. Early stage companies, like NEXT, are not given a pass here.

And so, a bit more on the long term vision. Imagine if every Friday at 10am you get a video-DM in Slack highlighting the latest customer insights and trends on a topics of interest. And what if everyone in your org could set up their own Slack DMs covering their respective topics of interest 🤯

Stay tuned ...

AI

Mar 1, 2024

Team threads have landed

Team threads have landed

Team threads have landed

Read more

Team threads is a new feature on NEXT that allows users to invite their team members into a thread. Inviting your team will let them catch-up with your thread history and continue the work where you left off.

Team threads offer a new way for users to share and collaborate, replacing the old and burdensome method of sharing screenshots in Slack or Microsoft Teams 🙈

Team threads is a new feature on NEXT that allows users to invite their team members into a thread. Inviting your team will let them catch-up with your thread history and continue the work where you left off.

Team threads offer a new way for users to share and collaborate, replacing the old and burdensome method of sharing screenshots in Slack or Microsoft Teams 🙈

Team threads is a new feature on NEXT that allows users to invite their team members into a thread. Inviting your team will let them catch-up with your thread history and continue the work where you left off.

Team threads offer a new way for users to share and collaborate, replacing the old and burdensome method of sharing screenshots in Slack or Microsoft Teams 🙈

Security

Feb 29, 2024

Personal Identifiable Information (PII) Redaction

Personal Identifiable Information (PII) Redaction

Personal Identifiable Information (PII) Redaction

Read more

User and customer privacy is a big topic in product discovery and research.

User empathy and user privacy are often an odds.

Not anymore!

Today, we're announcing Personal Identifiable Information (PII) Redaction on NEXT. PII Redaction is available to all Free, Business, and Enterprise workspaces as part of our commitment to get the entire industry over the hurdle of privacy and bring peace of mind to all teams.

The PII Redaction model lets product teams minimize sensitive information about individuals by automatically identifying and removing it from your transcript and the entire discovery process. PII is any information that can be used to identify a person, such as credit card information, date of birth, person name, location, medical condition, phone number, nationality, age, occupation, religion, political affiliation, and much more.

When you enable the PII Redaction model, your transcript will look like this:

👉 With hash substitution: Hi, my name is ####!
👉 With entity_name substitution: Hi, my name is [PERSON_NAME]!

User and customer privacy is a big topic in product discovery and research.

User empathy and user privacy are often an odds.

Not anymore!

Today, we're announcing Personal Identifiable Information (PII) Redaction on NEXT. PII Redaction is available to all Free, Business, and Enterprise workspaces as part of our commitment to get the entire industry over the hurdle of privacy and bring peace of mind to all teams.

The PII Redaction model lets product teams minimize sensitive information about individuals by automatically identifying and removing it from your transcript and the entire discovery process. PII is any information that can be used to identify a person, such as credit card information, date of birth, person name, location, medical condition, phone number, nationality, age, occupation, religion, political affiliation, and much more.

When you enable the PII Redaction model, your transcript will look like this:

👉 With hash substitution: Hi, my name is ####!
👉 With entity_name substitution: Hi, my name is [PERSON_NAME]!

User and customer privacy is a big topic in product discovery and research.

User empathy and user privacy are often an odds.

Not anymore!

Today, we're announcing Personal Identifiable Information (PII) Redaction on NEXT. PII Redaction is available to all Free, Business, and Enterprise workspaces as part of our commitment to get the entire industry over the hurdle of privacy and bring peace of mind to all teams.

The PII Redaction model lets product teams minimize sensitive information about individuals by automatically identifying and removing it from your transcript and the entire discovery process. PII is any information that can be used to identify a person, such as credit card information, date of birth, person name, location, medical condition, phone number, nationality, age, occupation, religion, political affiliation, and much more.

When you enable the PII Redaction model, your transcript will look like this:

👉 With hash substitution: Hi, my name is ####!
👉 With entity_name substitution: Hi, my name is [PERSON_NAME]!

UX

Jan 3, 2024

Happy New Year 🎉 Happy New Look 💥

Happy New Year 🎉 Happy New Look 💥

Happy New Year 🎉 Happy New Look 💥

Read more

We've rejigged NEXT Library to offer an insanely modern and functional new look and usability. Different data points in the repository now look and feel different so users always know what they're working with:

- Recordings are the original raw-form customer interaction data
- Highlights are reels or clips of the key customer moments
- Clusters bring together highlights into aggregate-form items

We've rejigged NEXT Library to offer an insanely modern and functional new look and usability. Different data points in the repository now look and feel different so users always know what they're working with:

- Recordings are the original raw-form customer interaction data
- Highlights are reels or clips of the key customer moments
- Clusters bring together highlights into aggregate-form items

We've rejigged NEXT Library to offer an insanely modern and functional new look and usability. Different data points in the repository now look and feel different so users always know what they're working with:

- Recordings are the original raw-form customer interaction data
- Highlights are reels or clips of the key customer moments
- Clusters bring together highlights into aggregate-form items

Recordings

Oct 19, 2023

Viewing Stories just got a lot more immersive ✨

Viewing Stories just got a lot more immersive ✨

Viewing Stories just got a lot more immersive ✨

Read more

Stories are the best way to bring the voice of the customer to your team and organization. As you know, they stitch highlights together into shareable videos and combine this with the AI-generated titles and content.

Stories truly help you build empathy for your customers. We’ve seen NEXT users share stories with their product teams (designers, developers, marketing, etc), but also with their C-suite or other departments. Stories make your insights go beyond what you could have imagines!

And today, we’re introducing an all-new experiences for people to watch stories! A more immersive player, highlights as small video clips at the bottom and a dedicate space for the Story description, which is generally created by the AI chat.

Log in to NEXT today, create a Story and watch it come to life 🎬

Stories are the best way to bring the voice of the customer to your team and organization. As you know, they stitch highlights together into shareable videos and combine this with the AI-generated titles and content.

Stories truly help you build empathy for your customers. We’ve seen NEXT users share stories with their product teams (designers, developers, marketing, etc), but also with their C-suite or other departments. Stories make your insights go beyond what you could have imagines!

And today, we’re introducing an all-new experiences for people to watch stories! A more immersive player, highlights as small video clips at the bottom and a dedicate space for the Story description, which is generally created by the AI chat.

Log in to NEXT today, create a Story and watch it come to life 🎬

Stories are the best way to bring the voice of the customer to your team and organization. As you know, they stitch highlights together into shareable videos and combine this with the AI-generated titles and content.

Stories truly help you build empathy for your customers. We’ve seen NEXT users share stories with their product teams (designers, developers, marketing, etc), but also with their C-suite or other departments. Stories make your insights go beyond what you could have imagines!

And today, we’re introducing an all-new experiences for people to watch stories! A more immersive player, highlights as small video clips at the bottom and a dedicate space for the Story description, which is generally created by the AI chat.

Log in to NEXT today, create a Story and watch it come to life 🎬

Integrations

Oct 16, 2023

Import recordings from Google Drive 📂

Import recordings from Google Drive 📂

Import recordings from Google Drive 📂

Read more

Our users record calls in many tools, such as Zoom, Microsoft Teams, HubSpot and Google Meet. We want to make it as easy as possible to get relevant data into the application. Therefore, we’ve just launched our Google Drive integration. This lets you import recordings stored in a Google Drive folder seamlessly into your NEXT teamspace. The way it works is simple. First, go to your personal settings to connect your Google Drive account. Then, open the teamspace in which you want to import Google Drive recordings. In the Recordings tab, click “Add recording” and click on “Import from Google Drive”. Uploading recordings to NEXT made easy 🧘‍♀️

Our users record calls in many tools, such as Zoom, Microsoft Teams, HubSpot and Google Meet. We want to make it as easy as possible to get relevant data into the application. Therefore, we’ve just launched our Google Drive integration. This lets you import recordings stored in a Google Drive folder seamlessly into your NEXT teamspace. The way it works is simple. First, go to your personal settings to connect your Google Drive account. Then, open the teamspace in which you want to import Google Drive recordings. In the Recordings tab, click “Add recording” and click on “Import from Google Drive”. Uploading recordings to NEXT made easy 🧘‍♀️

Our users record calls in many tools, such as Zoom, Microsoft Teams, HubSpot and Google Meet. We want to make it as easy as possible to get relevant data into the application. Therefore, we’ve just launched our Google Drive integration. This lets you import recordings stored in a Google Drive folder seamlessly into your NEXT teamspace. The way it works is simple. First, go to your personal settings to connect your Google Drive account. Then, open the teamspace in which you want to import Google Drive recordings. In the Recordings tab, click “Add recording” and click on “Import from Google Drive”. Uploading recordings to NEXT made easy 🧘‍♀️

Recordings

Oct 16, 2023

Favorite your teamspaces for easy access ⭐️

Favorite your teamspaces for easy access ⭐️

Favorite your teamspaces for easy access ⭐️

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As your usage of NEXT grows, you’ll likely work in multiple teamspaces at the same time. For example, you might have a teamspace for different products or product areas, or perhaps you’ll have a teamspace for specific use cases, such as the collection of future opportunities. To help you quickly find the teamspace you’re currently working in you can now “favorite” them by clicking the “star” in front of the teamspace name on the “Home” page.

As your usage of NEXT grows, you’ll likely work in multiple teamspaces at the same time. For example, you might have a teamspace for different products or product areas, or perhaps you’ll have a teamspace for specific use cases, such as the collection of future opportunities. To help you quickly find the teamspace you’re currently working in you can now “favorite” them by clicking the “star” in front of the teamspace name on the “Home” page.

As your usage of NEXT grows, you’ll likely work in multiple teamspaces at the same time. For example, you might have a teamspace for different products or product areas, or perhaps you’ll have a teamspace for specific use cases, such as the collection of future opportunities. To help you quickly find the teamspace you’re currently working in you can now “favorite” them by clicking the “star” in front of the teamspace name on the “Home” page.

Integrations

Oct 16, 2023

Automatically import Zoom meetings 📥

Automatically import Zoom meetings 📥

Automatically import Zoom meetings 📥

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NEXT AI is running on the data that you import from various sources, such as user interviews, customer success calls, sales meetings, and more. Getting this data into NEXT should be a breeze! Therefore, we’ve just improved our Zoom integration. From now on, you can connect Zoom and set it up to automatically import your recordings to NEXT. No need to worry about clicking the import button any longer – you’re data will be ready to go the moment you are!🚀

NEXT AI is running on the data that you import from various sources, such as user interviews, customer success calls, sales meetings, and more. Getting this data into NEXT should be a breeze! Therefore, we’ve just improved our Zoom integration. From now on, you can connect Zoom and set it up to automatically import your recordings to NEXT. No need to worry about clicking the import button any longer – you’re data will be ready to go the moment you are!🚀

NEXT AI is running on the data that you import from various sources, such as user interviews, customer success calls, sales meetings, and more. Getting this data into NEXT should be a breeze! Therefore, we’ve just improved our Zoom integration. From now on, you can connect Zoom and set it up to automatically import your recordings to NEXT. No need to worry about clicking the import button any longer – you’re data will be ready to go the moment you are!🚀

Stories

Oct 12, 2023

Enhanced social previews of stories 🤩

Enhanced social previews of stories 🤩

Enhanced social previews of stories 🤩

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Sharing stories of key customer moments is the key to building empathy for your customers in your organization and beyond. To make stories even more appealing, we’ve enhance the social sharing experience of stories. Whenever you share a story on LinkedIn, Slack or elsewhere, you’ll get to see a beautiful preview of the story where you share it. This makes the story recognizable and more attractive to watch. Start sharing key customer moments today with stories and make the customer voice go further 🎙️

Sharing stories of key customer moments is the key to building empathy for your customers in your organization and beyond. To make stories even more appealing, we’ve enhance the social sharing experience of stories. Whenever you share a story on LinkedIn, Slack or elsewhere, you’ll get to see a beautiful preview of the story where you share it. This makes the story recognizable and more attractive to watch. Start sharing key customer moments today with stories and make the customer voice go further 🎙️

Sharing stories of key customer moments is the key to building empathy for your customers in your organization and beyond. To make stories even more appealing, we’ve enhance the social sharing experience of stories. Whenever you share a story on LinkedIn, Slack or elsewhere, you’ll get to see a beautiful preview of the story where you share it. This makes the story recognizable and more attractive to watch. Start sharing key customer moments today with stories and make the customer voice go further 🎙️

AI

Oct 12, 2023

Use AI to search highlights on the chat page to provide great context 🔎

Use AI to search highlights on the chat page to provide great context 🔎

Use AI to search highlights on the chat page to provide great context 🔎

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NEXT AI’s chat works on the highlights and highlights titles. This means that the highlights you “feed” to the chat are important to get the responses you’re looking for. By default, NEXT will automatically make a selection of highlights it uses based on your prompt. However, if you’re looking for more precise answers, you can give the AI a helping hand by first searching highlights related to a certain topic before starting the chat.

Before today, you’d have to go to the highlights library, search highlights, select them and start the chat. From now on, this become a whole lot easier! Simply open the chat page, find the search box on top of the page and use natural language to search for highlights relevant to what you’re looking for. Then, navigate to the chat at the bottom of the page, type your prompt and the chat will use a pre-selection of the most relevant highlights based on your search.

Getting amazing responses from the chat has never been easier! 🙌

NEXT AI’s chat works on the highlights and highlights titles. This means that the highlights you “feed” to the chat are important to get the responses you’re looking for. By default, NEXT will automatically make a selection of highlights it uses based on your prompt. However, if you’re looking for more precise answers, you can give the AI a helping hand by first searching highlights related to a certain topic before starting the chat.

Before today, you’d have to go to the highlights library, search highlights, select them and start the chat. From now on, this become a whole lot easier! Simply open the chat page, find the search box on top of the page and use natural language to search for highlights relevant to what you’re looking for. Then, navigate to the chat at the bottom of the page, type your prompt and the chat will use a pre-selection of the most relevant highlights based on your search.

Getting amazing responses from the chat has never been easier! 🙌

NEXT AI’s chat works on the highlights and highlights titles. This means that the highlights you “feed” to the chat are important to get the responses you’re looking for. By default, NEXT will automatically make a selection of highlights it uses based on your prompt. However, if you’re looking for more precise answers, you can give the AI a helping hand by first searching highlights related to a certain topic before starting the chat.

Before today, you’d have to go to the highlights library, search highlights, select them and start the chat. From now on, this become a whole lot easier! Simply open the chat page, find the search box on top of the page and use natural language to search for highlights relevant to what you’re looking for. Then, navigate to the chat at the bottom of the page, type your prompt and the chat will use a pre-selection of the most relevant highlights based on your search.

Getting amazing responses from the chat has never been easier! 🙌

Performance

Oct 10, 2023

Faster loading times for recordings 💨

Faster loading times for recordings 💨

Faster loading times for recordings 💨

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Nobody likes waiting, so we just made a few major speed improvements for loading times of recordings and highlights. When you now open a recording, the highlights and transcript will load simultaneously and a lot faster than before.

Nobody likes waiting, so we just made a few major speed improvements for loading times of recordings and highlights. When you now open a recording, the highlights and transcript will load simultaneously and a lot faster than before.

Nobody likes waiting, so we just made a few major speed improvements for loading times of recordings and highlights. When you now open a recording, the highlights and transcript will load simultaneously and a lot faster than before.

UX

Oct 10, 2023

Beautiful icons everywhere ❤️

Beautiful icons everywhere ❤️

Beautiful icons everywhere ❤️

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We just gave NEXT an all-new icon set - making the app feel more modern and breezy! Log in to NEXT and experience it see the new icons and look-and-feel in real-life.

We just gave NEXT an all-new icon set - making the app feel more modern and breezy! Log in to NEXT and experience it see the new icons and look-and-feel in real-life.

We just gave NEXT an all-new icon set - making the app feel more modern and breezy! Log in to NEXT and experience it see the new icons and look-and-feel in real-life.

Recordings

Oct 10, 2023

Speaker names are now shown in the highlights 🙋‍♀️

Speaker names are now shown in the highlights 🙋‍♀️

Speaker names are now shown in the highlights 🙋‍♀️

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The most relevant highlights the AI generates, or that you create manually, are likely those that reflect the customer’s voice. To help you quickly identify the speaker tied to a highlights, we now show you the speaker’s name in the highlight lister. Just open any recording that contains highlights, find the highlights in the left-bottom corner of the screen and see the names of the speakers appear. Keep in mind, if you did not name speakers in your transcript just yet, make sure to add them in the transcript.

The most relevant highlights the AI generates, or that you create manually, are likely those that reflect the customer’s voice. To help you quickly identify the speaker tied to a highlights, we now show you the speaker’s name in the highlight lister. Just open any recording that contains highlights, find the highlights in the left-bottom corner of the screen and see the names of the speakers appear. Keep in mind, if you did not name speakers in your transcript just yet, make sure to add them in the transcript.

The most relevant highlights the AI generates, or that you create manually, are likely those that reflect the customer’s voice. To help you quickly identify the speaker tied to a highlights, we now show you the speaker’s name in the highlight lister. Just open any recording that contains highlights, find the highlights in the left-bottom corner of the screen and see the names of the speakers appear. Keep in mind, if you did not name speakers in your transcript just yet, make sure to add them in the transcript.

UX

Sep 28, 2023

Meet Our All-New Navigation 👌

Meet Our All-New Navigation 👌

Meet Our All-New Navigation 👌

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Experience our updated navigation designed for clarity and ease. Navigate to the "Ask AI" tab for direct, on-the-spot customer insights. Looking for past data? The "Library" is your centralized hub for recordings, highlights, and stories, covering everything from user interviews to sales calls. This streamlined navigation embodies NEXT's core purpose: make insights accessible through the power of AI for your entire product organization. Log in now to see the changes firsthand!

Experience our updated navigation designed for clarity and ease. Navigate to the "Ask AI" tab for direct, on-the-spot customer insights. Looking for past data? The "Library" is your centralized hub for recordings, highlights, and stories, covering everything from user interviews to sales calls. This streamlined navigation embodies NEXT's core purpose: make insights accessible through the power of AI for your entire product organization. Log in now to see the changes firsthand!

Experience our updated navigation designed for clarity and ease. Navigate to the "Ask AI" tab for direct, on-the-spot customer insights. Looking for past data? The "Library" is your centralized hub for recordings, highlights, and stories, covering everything from user interviews to sales calls. This streamlined navigation embodies NEXT's core purpose: make insights accessible through the power of AI for your entire product organization. Log in now to see the changes firsthand!

AI

Sep 14, 2023

Fine-tune AI with Custom Instructions 🤖

Fine-tune AI with Custom Instructions 🤖

Fine-tune AI with Custom Instructions 🤖

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Say hello to Custom AI Instructions, your ticket to shaping AI's responses to suit your unique needs and contexts 🎯

Think of these instructions as your own personal AI compass, seamlessly integrated into every AI-driven action, be it crafting AI stories, extracting highlights, or engaging in AI chats. They act as guiding beacons, fine-tuning AI's comprehension and ensuring you receive the most relevant and tailored answers 🧭


🔍 Use Cases:

🔹 Providing Context: Tailor AI's insights for specific projects or scenarios by inputting contextual instructions like, "Act as a senior UX researcher. Investigate the billing module of our car entertainment app."

🔹 Research Focus: For targeted projects, direct AI with instructions like, "Act as a user tester. Focus on feedback related to tablet usage."

🔹 Cultural Sensitivity: Launching a product in a new region? Use instructions like, "Act as a researcher. Evaluate from the perspective of South Asian cultural norms."

🔹 Language Preferences: Request responses in your preferred language. For instance, guide AI with: "Act as a senior UX researcher. Always respond in Spanish."


🛠️ How to Configure AI Custom Instructions:

  1. Navigate to the teamspace header and click on the 'more' menu option.

  2. From the dropdown, select the "AI Custom Instructions" option.


🤝 Good to Know:

Consistency Across Team: Custom instructions are shared across all teamspace members to ensure consistency. Uniformity is key!

AI's Autonomy: Remember, these are guides, not commands. AI's responses may vary based on context.

Responsibility Matters: If AI seems off-track, consider revising or removing your custom instructions. We're here to help—reach out to NEXT Support for guidance in crafting effective instructions.

Empower your AI experience like never before with Custom Instructions.

Say hello to Custom AI Instructions, your ticket to shaping AI's responses to suit your unique needs and contexts 🎯

Think of these instructions as your own personal AI compass, seamlessly integrated into every AI-driven action, be it crafting AI stories, extracting highlights, or engaging in AI chats. They act as guiding beacons, fine-tuning AI's comprehension and ensuring you receive the most relevant and tailored answers 🧭


🔍 Use Cases:

🔹 Providing Context: Tailor AI's insights for specific projects or scenarios by inputting contextual instructions like, "Act as a senior UX researcher. Investigate the billing module of our car entertainment app."

🔹 Research Focus: For targeted projects, direct AI with instructions like, "Act as a user tester. Focus on feedback related to tablet usage."

🔹 Cultural Sensitivity: Launching a product in a new region? Use instructions like, "Act as a researcher. Evaluate from the perspective of South Asian cultural norms."

🔹 Language Preferences: Request responses in your preferred language. For instance, guide AI with: "Act as a senior UX researcher. Always respond in Spanish."


🛠️ How to Configure AI Custom Instructions:

  1. Navigate to the teamspace header and click on the 'more' menu option.

  2. From the dropdown, select the "AI Custom Instructions" option.


🤝 Good to Know:

Consistency Across Team: Custom instructions are shared across all teamspace members to ensure consistency. Uniformity is key!

AI's Autonomy: Remember, these are guides, not commands. AI's responses may vary based on context.

Responsibility Matters: If AI seems off-track, consider revising or removing your custom instructions. We're here to help—reach out to NEXT Support for guidance in crafting effective instructions.