July 10, 2023
AI-generated highlight titles 🖌️
We know that sometimes our AI might miss important customer moments, leaving you to manually create highlights. We believe that the best results come from a collaboration between AI and humans. That's why we're thrilled to announce a new feature!
From now on, when you create highlights manually, a nifty pop-up will appear. The AI will automatically come up with a title (or summary) for the selected text. This means you don't have to waste time writing a title yourself. You can simply tag and create highlights using the AI-generated title. And don't worry, if you want to tweak the title, you can do that too. It's a real time-saver when you're diving into customer conversations.
With this enhancement, we're making sure that our AI and humans work together seamlessly, giving you the best possible experience and results.