It’s been an exciting week at NEXT - we’ve been busy polishing core workflows, rolling out smart automation, and making your daily experience even smoother. Here’s a quick tour of what’s new:

Smarter, Faster Accounts 🎉

Say goodbye to long load times when picking Accounts! We’ve redesigned the selector to search as you type, making it lightning-fast and scalable - whether you’re working with dozens or thousands of Accounts. It's now live in Recording details, the Recording sidebar, and the Accounts settings page.

Chats, Front and Center 🎉

Chats now take the spotlight in the left-hand navigation, with your 25 most recent threads just one click away. We’ve also added a “New chat” button right in the navigation, making it easier than ever to dive back in or start fresh.

See the Full Picture with “Others” and “None” in Chat Clusters 🎉

Cluster breakdowns in chat now include “Others” and “None” categories, just like in dashboards. That means no more guesswork when you’re only seeing the top few items - missing or low-frequency data is grouped cleanly for a clearer, more honest view.

Sharpened Chat Titles Are Live 🎉

No more messy or repeated chat names! We now generate clear, concise titles for each thread using an AI model. Titles are short, descriptive, and automatically added once the chat begins - making your list easier to scan and navigate.

Smarter Tag Colors, Less Clicks 🎉

Creating new tags just got smarter: they now inherit the color of the first tag in their group. Plus, you can set a color at the group level and apply it to all tags within with a single click. Say hello to cleaner, more consistent visuals.

Richer Usabilla Survey Imports with Custom Context Templates 🎉

Enrich imported survey comments by adding context like NPS and selected answers using a simple templating language (e.g., {{data.nps}}). This keeps highlights compact and meaningful for both humans and models.
Full docs and examples here: https://help.nextapp.co/en/articles/12539034-import-getfeedback-usabilla-feedback

Wootric Integration Is Live 🎉

You can now import NPS and CES surveys from Wootric (InMoment) directly into NEXT. Just plug in your API credentials in the integration settings, and we’ll map your survey responses into highlights, tags, and Accounts - no more manual work.

“Assistant” Is Now “Procedure” 🎉

We’ve renamed the former “Assistant” feature to “Procedure” to better reflect its purpose: guiding users through repeatable workflows. The new name makes it clearer where chat ends and structured workflows begin - setting the stage for even more powerful automation.

More improvements are already in the works. Stay tuned, and as always, thanks for being part of the journey! 💡