Updates

Updates

Updates

Features, Fixes & Improvements.

Features, Fixes & Improvements.

AI

AI

AI

August 1, 2025

Weekly updates (1 Aug '25)

All updates

Here’s what shipped this week - short, sweet, and packed with power-ups.

A full Automation engine lands in NEXT 🎉

Automations just leveled up from simple trigger→action rules to multi-step workflows. Chain multiple triggers and actions, design flows visually, and pass data between steps with variables.
A few ideas to try:

  • Weekly digest: time-based trigger → AI Query → Send email

  • GitHub triage: “Issue created” trigger → AI Query → Comment on issue

Natural-language date focus in Threads 🎉

Go beyond fixed filters. Ask Threads for “Month of Oct,” “Last 10 days,” or “Q3 ’24,” and it’ll focus precisely on that timeframe - no manual fiddling required.

CSV upload API: massively faster & more scalable 🎉

Bulk-importing highlights now flies - even at thousands or tens of thousands of rows.
Heads-up: we aligned CSV column names with the API (e.g., accountNameaccount_name). Check the docs for the full list of accepted fields: https://help.nextapp.co/en/articles/9996257-mass-upload-highlights-csv

Mopinion integration: access raw quantitative data 🎉

Alongside qualitative insights, you can now pull the raw responses to multi-choice questions from Mopinion reports - directly inside AI Threads - for richer, mixed-methods analysis.

Front integration: delayed imports & cleaner threads 🎉

Set a grace period before archived conversations are imported from Front, so reopens don’t slip through. We also stop importing Front comments to keep internal notes separate from user feedback.

That’s a wrap for this week - more improvements are already in the works. If you try any of these, we’d love to hear how they help your workflow!

Here’s what shipped this week - short, sweet, and packed with power-ups.

A full Automation engine lands in NEXT 🎉

Automations just leveled up from simple trigger→action rules to multi-step workflows. Chain multiple triggers and actions, design flows visually, and pass data between steps with variables.
A few ideas to try:

  • Weekly digest: time-based trigger → AI Query → Send email

  • GitHub triage: “Issue created” trigger → AI Query → Comment on issue

Natural-language date focus in Threads 🎉

Go beyond fixed filters. Ask Threads for “Month of Oct,” “Last 10 days,” or “Q3 ’24,” and it’ll focus precisely on that timeframe - no manual fiddling required.

CSV upload API: massively faster & more scalable 🎉

Bulk-importing highlights now flies - even at thousands or tens of thousands of rows.
Heads-up: we aligned CSV column names with the API (e.g., accountNameaccount_name). Check the docs for the full list of accepted fields: https://help.nextapp.co/en/articles/9996257-mass-upload-highlights-csv

Mopinion integration: access raw quantitative data 🎉

Alongside qualitative insights, you can now pull the raw responses to multi-choice questions from Mopinion reports - directly inside AI Threads - for richer, mixed-methods analysis.

Front integration: delayed imports & cleaner threads 🎉

Set a grace period before archived conversations are imported from Front, so reopens don’t slip through. We also stop importing Front comments to keep internal notes separate from user feedback.

That’s a wrap for this week - more improvements are already in the works. If you try any of these, we’d love to hear how they help your workflow!

Here’s what shipped this week - short, sweet, and packed with power-ups.

A full Automation engine lands in NEXT 🎉

Automations just leveled up from simple trigger→action rules to multi-step workflows. Chain multiple triggers and actions, design flows visually, and pass data between steps with variables.
A few ideas to try:

  • Weekly digest: time-based trigger → AI Query → Send email

  • GitHub triage: “Issue created” trigger → AI Query → Comment on issue

Natural-language date focus in Threads 🎉

Go beyond fixed filters. Ask Threads for “Month of Oct,” “Last 10 days,” or “Q3 ’24,” and it’ll focus precisely on that timeframe - no manual fiddling required.

CSV upload API: massively faster & more scalable 🎉

Bulk-importing highlights now flies - even at thousands or tens of thousands of rows.
Heads-up: we aligned CSV column names with the API (e.g., accountNameaccount_name). Check the docs for the full list of accepted fields: https://help.nextapp.co/en/articles/9996257-mass-upload-highlights-csv

Mopinion integration: access raw quantitative data 🎉

Alongside qualitative insights, you can now pull the raw responses to multi-choice questions from Mopinion reports - directly inside AI Threads - for richer, mixed-methods analysis.

Front integration: delayed imports & cleaner threads 🎉

Set a grace period before archived conversations are imported from Front, so reopens don’t slip through. We also stop importing Front comments to keep internal notes separate from user feedback.

That’s a wrap for this week - more improvements are already in the works. If you try any of these, we’d love to hear how they help your workflow!

Starting with NEXT is easy, quick and fun!

Starting with NEXT is easy, quick and fun!

Starting with NEXT is easy, quick and fun!

Bring your customer into every product decision

Bring your customer into every product decision

Bring your customer into every product decision

  • GDPR & CCPA

  • SOC 2 Type II

  • Data residency in 27+ countries

  • 38+ transcription languages

  • Unlimited recordings

  • Unlimited reels

  • Unlimited video stories

  • Unlimited teamspaces

  • Unlimited members

  • GDPR & CCPA

  • SOC 2 Type II

  • Data residency in 27+ countries

  • 38+ transcription languages

  • Unlimited recordings

  • Unlimited reels

  • Unlimited video stories

  • Unlimited teamspaces

  • Unlimited members

  • GDPR & CCPA

  • SOC 2 Type II

  • Data residency in 27+ countries

  • 38+ transcription languages

  • Unlimited recordings

  • Unlimited reels

  • Unlimited video stories

  • Unlimited teamspaces

  • Unlimited members