User stories

Descriptions of how a user might interact with a system. User stories can be used to understand how users interact with a system and to identify areas where a system can be improved. By collecting user stories, product teams can generate a product backlog, which is a prioritized list of features that need to be implemented. Product teams often use user stories to capture requirements for a product and to track progress during development. Different user stories can be uncovered with Customer Journey Mapping (CJM), read more about this in our Complete Guide to Customer Journey Mapping and learn how to make and use user journeys.