We’re back with another exciting round of product updates, and this week’s improvements are designed to make your workflow even smoother and more efficient. Let’s dive into the highlights:

Zoho Ticket Integration is Here! 🚀

You can now connect your Zoho account to NEXT and automatically import tickets as recordings. Once a ticket is closed, all the back-and-forth communication between your team and customers is captured and transformed into speaker blocks, making it super easy to follow the conversation.

Speaker Annotations for Imported Texts 🚀

Our text recordings just got smarter! Imported texts can now clearly indicate who said what, splitting the conversation into distinct speaker blocks. No more confusion with single-speaker text blocks — you’ll see:

[speaker:Interviewer] What do you think?
[speaker:Interviewee] I love it!
[speaker:Interviewer] Thank you!

This update brings clarity and precision to your text imports, making it easier than ever to review and analyze conversations.