Weekly updates (27 Jun '25)

Jun 27, 2025

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UX

A fresh batch of improvements just landed! Here’s what our team shipped over the past week to make your workflow even smoother.

Highlights at a Glance 🎉

The cluster dialog now features a highlights chart, giving you an instant visual overview - even when you’re working with clusters packed with thousands of highlights.

Threads Just a Click Away 🎉

Finding ongoing conversations is easier than ever. “Search threads” has returned to the main navigation, so you can jump straight to any existing thread from anywhere in the app.

Ratings in CSV Uploads 🎉

Bulk imports now accept a rating column. Add star ratings directly in your CSV to capture user sentiment without relying on integrations.

Snappier Library Browsing 🎉

Highlights, recordings, and clusters now load noticeably faster - especially on repeat visits - so you can zip through your library without the wait.

Enjoy the new goodies, and stay tuned for next week’s drop!

Turn customer voice into business impact, faster.