How NEXT helps the Dutch National Police harness insights for safer communities

How NEXT helps the Dutch National Police harness insights for safer communities

How NEXT helps the Dutch National Police harness insights for safer communities

Author

Author

Rick van der Werf

Rick van der Werf

How NEXT helps the Dutch National Police harness insights for safer communities

How NEXT helps the Dutch National Police harness insights for safer communities

How NEXT helps the Dutch National Police harness insights for safer communities

How NEXT helps the Dutch National Police harness insights for safer communities

With NEXT, we're tapping directly into critical insights from the public and stakeholders—helping our officers act faster and smarter," says Hans Schonfeld, Chief Innovation Officer at the National Police Corps.

With NEXT, we're tapping directly into critical insights from the public and stakeholders—helping our officers act faster and smarter," says Hans Schonfeld, Chief Innovation Officer at the National Police Corps.

With NEXT, we're tapping directly into critical insights from the public and stakeholders—helping our officers act faster and smarter," says Hans Schonfeld, Chief Innovation Officer at the National Police Corps.

The National Police Corps of The Netherlands, the country’s largest organization, is tasked with ensuring public safety across diverse and complex communities. Facing a continuous flow of citizen interactions, feedback, and reports, effectively harnessing this vast amount of information is essential. Discover how the National Police uses NEXT to transform countless interactions into actionable insights, enhancing their ability to proactively maintain safer communities.

"With NEXT, we're tapping directly into critical insights from the public and stakeholders—helping our officers act faster and smarter," says Hans Schonfeld, Chief Innovation Officer at the National Police Corps.

The National Police Corps of The Netherlands, the country’s largest organization, is tasked with ensuring public safety across diverse and complex communities. Facing a continuous flow of citizen interactions, feedback, and reports, effectively harnessing this vast amount of information is essential. Discover how the National Police uses NEXT to transform countless interactions into actionable insights, enhancing their ability to proactively maintain safer communities.

"With NEXT, we're tapping directly into critical insights from the public and stakeholders—helping our officers act faster and smarter," says Hans Schonfeld, Chief Innovation Officer at the National Police Corps.

The National Police Corps of The Netherlands, the country’s largest organization, is tasked with ensuring public safety across diverse and complex communities. Facing a continuous flow of citizen interactions, feedback, and reports, effectively harnessing this vast amount of information is essential. Discover how the National Police uses NEXT to transform countless interactions into actionable insights, enhancing their ability to proactively maintain safer communities.

"With NEXT, we're tapping directly into critical insights from the public and stakeholders—helping our officers act faster and smarter," says Hans Schonfeld, Chief Innovation Officer at the National Police Corps.

Turning overwhelming data into actionable safety strategies

The Dutch Police Corps receives an immense volume of data daily—ranging from emergency calls and online reports to citizen surveys and social media interactions. Before NEXT, effectively organizing, analyzing, and using this data in real-time was nearly impossible. Now, with NEXT's AI-powered customer intelligence platform, these interactions are automatically analyzed and clustered, surfacing recurring themes, sentiment shifts, and critical safety insights instantly. This frees up valuable officer time, allowing them to respond rapidly to urgent issues rather than getting lost in manual analysis.

“Insights from NEXT allow us to identify emerging crime patterns much earlier, providing our teams with clear guidance on what deserves priority attention," explains Frank Smilda, Head of Intelligence at the Dutch Police Corps.

Turning overwhelming data into actionable safety strategies

The Dutch Police Corps receives an immense volume of data daily—ranging from emergency calls and online reports to citizen surveys and social media interactions. Before NEXT, effectively organizing, analyzing, and using this data in real-time was nearly impossible. Now, with NEXT's AI-powered customer intelligence platform, these interactions are automatically analyzed and clustered, surfacing recurring themes, sentiment shifts, and critical safety insights instantly. This frees up valuable officer time, allowing them to respond rapidly to urgent issues rather than getting lost in manual analysis.

“Insights from NEXT allow us to identify emerging crime patterns much earlier, providing our teams with clear guidance on what deserves priority attention," explains Frank Smilda, Head of Intelligence at the Dutch Police Corps.

Turning overwhelming data into actionable safety strategies

The Dutch Police Corps receives an immense volume of data daily—ranging from emergency calls and online reports to citizen surveys and social media interactions. Before NEXT, effectively organizing, analyzing, and using this data in real-time was nearly impossible. Now, with NEXT's AI-powered customer intelligence platform, these interactions are automatically analyzed and clustered, surfacing recurring themes, sentiment shifts, and critical safety insights instantly. This frees up valuable officer time, allowing them to respond rapidly to urgent issues rather than getting lost in manual analysis.

“Insights from NEXT allow us to identify emerging crime patterns much earlier, providing our teams with clear guidance on what deserves priority attention," explains Frank Smilda, Head of Intelligence at the Dutch Police Corps.

In-depth sentiment analysis and proactive community policing

One critical aspect NEXT provides is sentiment and trend analysis. The National Police Corps utilizes this capability to detect shifts in public sentiment across neighborhoods and communities. By proactively identifying rising tensions or concerns—such as increasing dissatisfaction with safety in specific areas—officers can engage proactively, deploying resources to prevent incidents rather than reacting after they occur.

“By understanding how communities feel, we can step in early to mediate and resolve situations before they escalate. NEXT gives us the ability to stay one step ahead,” Schonfeld says.


In-depth sentiment analysis and proactive community policing

One critical aspect NEXT provides is sentiment and trend analysis. The National Police Corps utilizes this capability to detect shifts in public sentiment across neighborhoods and communities. By proactively identifying rising tensions or concerns—such as increasing dissatisfaction with safety in specific areas—officers can engage proactively, deploying resources to prevent incidents rather than reacting after they occur.

“By understanding how communities feel, we can step in early to mediate and resolve situations before they escalate. NEXT gives us the ability to stay one step ahead,” Schonfeld says.


In-depth sentiment analysis and proactive community policing

One critical aspect NEXT provides is sentiment and trend analysis. The National Police Corps utilizes this capability to detect shifts in public sentiment across neighborhoods and communities. By proactively identifying rising tensions or concerns—such as increasing dissatisfaction with safety in specific areas—officers can engage proactively, deploying resources to prevent incidents rather than reacting after they occur.

“By understanding how communities feel, we can step in early to mediate and resolve situations before they escalate. NEXT gives us the ability to stay one step ahead,” Schonfeld says.


Automating collaboration across public and private sectors

For effective crime prevention, collaboration with external stakeholders—like local businesses, housing associations, and utility providers—is vital. NEXT enables the police to seamlessly integrate insights across these stakeholders, automatically identifying common issues and collaboration opportunities. By harmonizing data from multiple sources into intuitive dashboards, NEXT empowers cross-sector teams to coordinate efforts swiftly and effectively, amplifying their combined impact on community safety.

"NEXT creates a common language through shared insights, making our partnerships more efficient and impactful," highlights Smilda.

Turning insights into swift operational actions

Using NEXT's Dashboards and Threads features, officers and analysts can interact directly with customer insights, instantly turning intelligence into actionable tasks. For example, identifying recurring reports about vandalism or traffic violations can automatically trigger follow-up workflows and ideas—such as tasking patrol teams, scheduling community outreach, or initiating detailed investigations. Threads integrates smoothly with existing operational tools like Jira, allowing insights to directly populate operational backlogs without delays.

“NEXT lets our teams immediately translate insights into operational steps. It’s a true game-changer for real-time policing,” says Schonfeld.