Updates
Updates
Updates
Features, Fixes & Improvements.
Features, Fixes & Improvements.
AI
AI
AI
December 5, 2025
Weekly updates (5 Dec '25)
All updates
A fresh week, a fresh batch of improvements - all designed to make analysis smoother, onboarding clearer, and insights more trustworthy. Let’s dive in 👇
Home page helps users craft their first prompts 🎉
Starting a new chat is now instantly intuitive.
The homepage presents organized prompt categories - from Marketing & CX to User Research - each revealing ready-to-use templates in alphabetical order.
Users can even add their own categories, making the first step into AI-powered analysis faster and less overwhelming.

More Reliable Auto-Narrowing in Chat 🎉
Focused questions now return truly focused answers.
We improved how chats select and narrow data based on tags, ensuring it looks exactly at the slice of feedback you intended - not adjacent topics.
What’s improved:
More accurate tag matching for targeted questions
Reduced over- or under-narrowing
Ongoing quality checks to maintain precision over time
When you say “only look at onboarding feedback,” the system really does.
Clearer Cluster Descriptions 🎉
Cluster descriptions now read like humans speak, not how machines think.
They remain technically accurate but are now far easier to scan, understand, and present - especially when moving from exploration to summary.
More Objective, Fact-Based Highlights 🎉
Highlights now state exactly what was said - no emotional tone, no interpretation.
This shift means more reliable insight across Labs, search, and chat, and a cleaner foundation for every downstream analysis.
Refreshed Bar Charts in Labs 🎉
Our updated charts now look calmer, cleaner, and more consistent with the interface:
Softer, neutral colors
All values visible by default
A smoother visual balance for quick interpretation
Charts that illuminate insights, not overshadow them.

Prettier graphs 🎉
Graphs introduced in chat last week have been refined visually and now blend seamlessly into the overall NEXT design - polished, readable, and delightful to use.

New File Upload Documentation 🎉
We’ve released streamlined, end-to-end documentation for recording uploads via REST API.
Endpoints are clearer, steps are consistent, and examples are ready to copy/paste — reducing friction for anyone programmatically sending files into NEXT.
📄 Check it out: https://developer.nextapp.co/

More improvements are already underway - stay tuned for next week’s update!
A fresh week, a fresh batch of improvements - all designed to make analysis smoother, onboarding clearer, and insights more trustworthy. Let’s dive in 👇
Home page helps users craft their first prompts 🎉
Starting a new chat is now instantly intuitive.
The homepage presents organized prompt categories - from Marketing & CX to User Research - each revealing ready-to-use templates in alphabetical order.
Users can even add their own categories, making the first step into AI-powered analysis faster and less overwhelming.

More Reliable Auto-Narrowing in Chat 🎉
Focused questions now return truly focused answers.
We improved how chats select and narrow data based on tags, ensuring it looks exactly at the slice of feedback you intended - not adjacent topics.
What’s improved:
More accurate tag matching for targeted questions
Reduced over- or under-narrowing
Ongoing quality checks to maintain precision over time
When you say “only look at onboarding feedback,” the system really does.
Clearer Cluster Descriptions 🎉
Cluster descriptions now read like humans speak, not how machines think.
They remain technically accurate but are now far easier to scan, understand, and present - especially when moving from exploration to summary.
More Objective, Fact-Based Highlights 🎉
Highlights now state exactly what was said - no emotional tone, no interpretation.
This shift means more reliable insight across Labs, search, and chat, and a cleaner foundation for every downstream analysis.
Refreshed Bar Charts in Labs 🎉
Our updated charts now look calmer, cleaner, and more consistent with the interface:
Softer, neutral colors
All values visible by default
A smoother visual balance for quick interpretation
Charts that illuminate insights, not overshadow them.

Prettier graphs 🎉
Graphs introduced in chat last week have been refined visually and now blend seamlessly into the overall NEXT design - polished, readable, and delightful to use.

New File Upload Documentation 🎉
We’ve released streamlined, end-to-end documentation for recording uploads via REST API.
Endpoints are clearer, steps are consistent, and examples are ready to copy/paste — reducing friction for anyone programmatically sending files into NEXT.
📄 Check it out: https://developer.nextapp.co/

More improvements are already underway - stay tuned for next week’s update!
A fresh week, a fresh batch of improvements - all designed to make analysis smoother, onboarding clearer, and insights more trustworthy. Let’s dive in 👇
Home page helps users craft their first prompts 🎉
Starting a new chat is now instantly intuitive.
The homepage presents organized prompt categories - from Marketing & CX to User Research - each revealing ready-to-use templates in alphabetical order.
Users can even add their own categories, making the first step into AI-powered analysis faster and less overwhelming.

More Reliable Auto-Narrowing in Chat 🎉
Focused questions now return truly focused answers.
We improved how chats select and narrow data based on tags, ensuring it looks exactly at the slice of feedback you intended - not adjacent topics.
What’s improved:
More accurate tag matching for targeted questions
Reduced over- or under-narrowing
Ongoing quality checks to maintain precision over time
When you say “only look at onboarding feedback,” the system really does.
Clearer Cluster Descriptions 🎉
Cluster descriptions now read like humans speak, not how machines think.
They remain technically accurate but are now far easier to scan, understand, and present - especially when moving from exploration to summary.
More Objective, Fact-Based Highlights 🎉
Highlights now state exactly what was said - no emotional tone, no interpretation.
This shift means more reliable insight across Labs, search, and chat, and a cleaner foundation for every downstream analysis.
Refreshed Bar Charts in Labs 🎉
Our updated charts now look calmer, cleaner, and more consistent with the interface:
Softer, neutral colors
All values visible by default
A smoother visual balance for quick interpretation
Charts that illuminate insights, not overshadow them.

Prettier graphs 🎉
Graphs introduced in chat last week have been refined visually and now blend seamlessly into the overall NEXT design - polished, readable, and delightful to use.

New File Upload Documentation 🎉
We’ve released streamlined, end-to-end documentation for recording uploads via REST API.
Endpoints are clearer, steps are consistent, and examples are ready to copy/paste — reducing friction for anyone programmatically sending files into NEXT.
📄 Check it out: https://developer.nextapp.co/

More improvements are already underway - stay tuned for next week’s update!
Starting with NEXT is easy, quick and fun!
Starting with NEXT is easy, quick and fun!
Starting with NEXT is easy, quick and fun!
Bring your customer into every product decision
Bring your customer into every product decision
Bring your customer into every product decision
GDPR & CCPA
SOC 2 Type II
Data residency in 27+ countries
38+ transcription languages
Unlimited recordings
Unlimited reels
Unlimited video stories
Unlimited teamspaces
Unlimited members
GDPR & CCPA
SOC 2 Type II
Data residency in 27+ countries
38+ transcription languages
Unlimited recordings
Unlimited reels
Unlimited video stories
Unlimited teamspaces
Unlimited members
GDPR & CCPA
SOC 2 Type II
Data residency in 27+ countries
38+ transcription languages
Unlimited recordings
Unlimited reels
Unlimited video stories
Unlimited teamspaces
Unlimited members