Updates

Updates

Updates

Features, Fixes & Improvements.

Features, Fixes & Improvements.

UX

UX

UX

October 31, 2025

Weekly updates (31 Oct '25)

All updates

Another week, another batch of improvements making NEXT faster, clearer, and more delightful to use. From a chat-first experience to smarter automations — here’s what’s new this week 👇

A new, chat-first homepage 🎉

NEXT’s homepage now puts conversation front and center. What was once a hybrid of dashboards and chat has been streamlined into a focused, AI-first experience that clearly communicates what NEXT stands for: an intelligent assistant that helps you discover insights through dialogue.
Dashboards are still just a click away - but Chat now takes the spotlight. Chat. Quantify. Conquer.

“Threads” are now “Chats” 🎉

We’ve renamed Threads to Chats across the platform. The change brings clarity and consistency, aligning NEXT’s language with the way users naturally talk about conversational AI. No more second-guessing - just Chat.

Chat search has a new home 🎉

Searching past chats is now simpler and more intuitive. Instead of appearing in a right-hand fly-out, Chat Search opens in the main content area, showing results where you expect them. Fly-outs remain for highlights and clusters - Chat Search now has a home of its own.

Board reorder drop indicator 🎉

Reordering clusters on boards just got smoother. You’ll now see a clear line showing exactly where your card will land when you drag and drop — making it easier to organize insights with confidence.

New Zapier Action: “Find Account” 🎉

Automation just got smarter. You can now search for existing Accounts directly from Zapier and link highlights or recordings to the right one automatically. Use the account name as the search term, set limit = 1, and take the id from the first result — it’s that easy.

Set tags for new highlights in Zapier 🎉

You can now assign tags to highlights as they’re created via Zapier. This makes it effortless to categorize incoming data, keep workflows tidy, and ensure every new highlight lands exactly where it belongs.

✨ That’s it for this week - small changes, big impact.

Another week, another batch of improvements making NEXT faster, clearer, and more delightful to use. From a chat-first experience to smarter automations — here’s what’s new this week 👇

A new, chat-first homepage 🎉

NEXT’s homepage now puts conversation front and center. What was once a hybrid of dashboards and chat has been streamlined into a focused, AI-first experience that clearly communicates what NEXT stands for: an intelligent assistant that helps you discover insights through dialogue.
Dashboards are still just a click away - but Chat now takes the spotlight. Chat. Quantify. Conquer.

“Threads” are now “Chats” 🎉

We’ve renamed Threads to Chats across the platform. The change brings clarity and consistency, aligning NEXT’s language with the way users naturally talk about conversational AI. No more second-guessing - just Chat.

Chat search has a new home 🎉

Searching past chats is now simpler and more intuitive. Instead of appearing in a right-hand fly-out, Chat Search opens in the main content area, showing results where you expect them. Fly-outs remain for highlights and clusters - Chat Search now has a home of its own.

Board reorder drop indicator 🎉

Reordering clusters on boards just got smoother. You’ll now see a clear line showing exactly where your card will land when you drag and drop — making it easier to organize insights with confidence.

New Zapier Action: “Find Account” 🎉

Automation just got smarter. You can now search for existing Accounts directly from Zapier and link highlights or recordings to the right one automatically. Use the account name as the search term, set limit = 1, and take the id from the first result — it’s that easy.

Set tags for new highlights in Zapier 🎉

You can now assign tags to highlights as they’re created via Zapier. This makes it effortless to categorize incoming data, keep workflows tidy, and ensure every new highlight lands exactly where it belongs.

✨ That’s it for this week - small changes, big impact.

Another week, another batch of improvements making NEXT faster, clearer, and more delightful to use. From a chat-first experience to smarter automations — here’s what’s new this week 👇

A new, chat-first homepage 🎉

NEXT’s homepage now puts conversation front and center. What was once a hybrid of dashboards and chat has been streamlined into a focused, AI-first experience that clearly communicates what NEXT stands for: an intelligent assistant that helps you discover insights through dialogue.
Dashboards are still just a click away - but Chat now takes the spotlight. Chat. Quantify. Conquer.

“Threads” are now “Chats” 🎉

We’ve renamed Threads to Chats across the platform. The change brings clarity and consistency, aligning NEXT’s language with the way users naturally talk about conversational AI. No more second-guessing - just Chat.

Chat search has a new home 🎉

Searching past chats is now simpler and more intuitive. Instead of appearing in a right-hand fly-out, Chat Search opens in the main content area, showing results where you expect them. Fly-outs remain for highlights and clusters - Chat Search now has a home of its own.

Board reorder drop indicator 🎉

Reordering clusters on boards just got smoother. You’ll now see a clear line showing exactly where your card will land when you drag and drop — making it easier to organize insights with confidence.

New Zapier Action: “Find Account” 🎉

Automation just got smarter. You can now search for existing Accounts directly from Zapier and link highlights or recordings to the right one automatically. Use the account name as the search term, set limit = 1, and take the id from the first result — it’s that easy.

Set tags for new highlights in Zapier 🎉

You can now assign tags to highlights as they’re created via Zapier. This makes it effortless to categorize incoming data, keep workflows tidy, and ensure every new highlight lands exactly where it belongs.

✨ That’s it for this week - small changes, big impact.

Starting with NEXT is easy, quick and fun!

Starting with NEXT is easy, quick and fun!

Starting with NEXT is easy, quick and fun!

Bring your customer into every product decision

Bring your customer into every product decision

Bring your customer into every product decision

  • GDPR & CCPA

  • SOC 2 Type II

  • Data residency in 27+ countries

  • 38+ transcription languages

  • Unlimited recordings

  • Unlimited reels

  • Unlimited video stories

  • Unlimited teamspaces

  • Unlimited members

  • GDPR & CCPA

  • SOC 2 Type II

  • Data residency in 27+ countries

  • 38+ transcription languages

  • Unlimited recordings

  • Unlimited reels

  • Unlimited video stories

  • Unlimited teamspaces

  • Unlimited members

  • GDPR & CCPA

  • SOC 2 Type II

  • Data residency in 27+ countries

  • 38+ transcription languages

  • Unlimited recordings

  • Unlimited reels

  • Unlimited video stories

  • Unlimited teamspaces

  • Unlimited members