Boost growth with AI that explains why customers buy (or don't buy), struggle, or churn

Turn sales/cs calls, support tickets, surveys, reviews, and community posts into actions that improves conversion, retention, support, and roadmap velocity.

Outcomes, not dashboards
Faster decisions, fewer mis-bets, better execution.

The results speak for themselves
Deliver value across the entire retail experience

The results speak for themselves
Deliver value across the entire retail experience

Deel's marketing turns sales/cs calls into persona-ready insights—powering sharper messaging and higher conversion.

Wahi uses broker calls and support tickets to ship the right features faster—fewer mis-bets, less rework, stronger alignment.

Pledg turns product and support feedback into shared intelligence—delivered instantly to the right Slack channels and DMs, automatically.

32%↑

Increase in win rate

less carts abandoned

Extract objections, decision criteria, and competitor intel from calls to sharpen positioning and reduce avoidable losses.

99%↓

Less manual work

Reduced time to insight from weeks to minutes by automating customer interaction analysis with AI.

30%↓

Lower churn

Spot churn drivers early and coordinate Product + Customer Success actions before renewals are at risk.

20%↓

Lower support volume

lower support volume

Reduced support contacts through clearer proactive updates, less status contacts, and fewer avoidable issues.

Your Customer OS

ARR, churn, and product analytics tell you what moved. NEXT AI explains why—so teams know what to fix, improve, and build next.

ARR, churn, and product analytics tell you what moved. NEXT AI explains why—so teams know what to fix, improve, and build next.

Give your team superpowers
Make faster, better decisions across conversion, retention, growth, and product

Purpose-built modes in chat

Deep research, hypothesis validation, and comparisons—structured outputs designed for how teams actually work.

Team-specific AI agents that do the work

Create agents that cluster themes, quantify drivers, and surface evidence by product, persona, or segment.


Connect your business context (MCP)

Pull context from Amplitude, Databricks, and more to enrich feedback and improve answer quality.

Trusted by modern software companies

Trusted by modern software companies

Ship faster, reduce churn, and improve conversion

Ship faster, reduce churn, and improve conversion

Ship faster, reduce churn, and improve conversion

Turn customer voice into growth, everywhere
Prioritize what matters, avoid mis-bets, and move faster

Churn & renewal drivers

Find the real reasons why accounts churn or renew—ranked by segment or persona, and tied to evidence from tickets and calls.

Win/loss & competitive narrative

Extract competitor mentions, objections, and decision criteria from sales calls—ready for messaging and enablement.

Evidence-based product roadmap

Turn scattered requests into quantified themes and priorities—grounded in real customer quotes and volumes.

Persona-driven marketing at scale

Continuously funnel what matters to each persona from calls/tickets/reviews into campaigns, landing pages, and sales collateral.

Onboarding and adoption drivers

Explain drop-offs in activation with customer language—then generate fix-first recommendations for Product and CS.

Support → product loop

Market steering with real customer language

Market steering with customer language

Turn tickets and calls into product opportunities—detect recurring issues, size impact, and drive improvements, not just resolutions.



Get inspired by real prompts
How retailers are putting their data to work

  • Why did NRR dip this quarter for SMB segment? Rank drivers with volumes and quotes.

  • What are the top churn reasons for mid-market customers this month?

  • Why are first-time users dropping off right after the onboarding? Consider Amplitude data in addition to feedback.

  • What objections show up most in lost deals vs won deals—by segment?

  • Which competitors are mentioned in calls this month, and what do buyers like about them?

  • Validate this hypothesis: “Onboarding complexity is the #1 driver of early churn.” Show evidence by persona.

  • Compare Enterprise vs SMB: what are the materially different needs, blockers, and “must-have” outcomes?

  • Scan our roadmap for next quarter in Confleunce and identify gaps we should consider to include.

  • Why did NRR dip this quarter for SMB segment? Rank drivers with volumes and quotes.

  • What are the top churn reasons for mid-market customers this month?

  • Why are first-time users dropping off right after the onboarding? Consider Amplitude data in addition to feedback.

  • What objections show up most in lost deals vs won deals—by segment?

  • Which competitors are mentioned in calls this month, and what do buyers like about them?

  • Validate this hypothesis: “Onboarding complexity is the #1 driver of early churn.” Show evidence by persona.

  • Compare Enterprise vs SMB: what are the materially different needs, blockers, and “must-have” outcomes?

  • Scan our roadmap for next quarter in Confleunce and identify gaps we should consider to include.

  • Why did NRR dip this quarter for SMB segment? Rank drivers with volumes and quotes.

  • What are the top churn reasons for mid-market customers this month?

  • Why are first-time users dropping off right after the onboarding? Consider Amplitude data in addition to feedback.

  • What objections show up most in lost deals vs won deals—by segment?

  • Which competitors are mentioned in calls this month, and what do buyers like about them?

  • Validate this hypothesis: “Onboarding complexity is the #1 driver of early churn.” Show evidence by persona.

  • Compare Enterprise vs SMB: what are the materially different needs, blockers, and “must-have” outcomes?

  • Scan our roadmap for next quarter in Confleunce and identify gaps we should consider to include.

Built for scale & safety
Enterprise controls for data, models, and agents

Total control

Manage model access, data residency, MCP controls, privacy policies, integrations, and agent rules globally.

Connected to your enterprise stack

Gong, Zendesk, HubSpot, Salesforce, Amplitude, app reviews, community—activate insights everywhere.

PII protection by default

Automatically redact personal data so teams can safely work with real customer language.

Turn customer voice into faster growth

Turn customer voice into faster growth

Turn customer voice into faster growth